Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 581 - 600 of 2,250
Let's Ride!
Site Experience Feedback
Aug 13, 2024
I asked questions about which bike to buy and Patrick helped me choose a bike that I can not wait to ride!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dogman
Post-Delivery Feedback
Aug 13, 2024
Great deal
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Shaman
Site Experience Feedback
Aug 03, 2024
Needs a best seller option
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mark
Post-Delivery Feedback
Aug 13, 2024
The website could use updating. I made my purchase with my smartphone and it wasn’t a very clean experience.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dev
Site Experience Feedback
Aug 12, 2024
Very smooth process, would repeat.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mark
Site Experience Feedback
Aug 12, 2024
Excited to get my first bike for Bikes Direct!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick.
Site Experience Feedback
Aug 12, 2024
Easy to navigate site. I had screenshot a bike I saw on an annoying ad then looked it up later. Pondered it for a while after doing a little research on the company. Figured I would give it a shot since I like the looks of the bike, and I need a bike. I gave my previous one to my brother to ride with his kids. Using PayPal was a breeze to checkout. I am using my Galaxy s21 ultra. Now the longest part of the process commences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bluestrat
Site Experience Feedback
Aug 12, 2024
Good sizing charts and easy navigation. Interface does seem very busy, though.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
LE Green.
Site Experience Feedback
Aug 12, 2024
Can be confusing at times but still workable. Also, Shipping doesn't seem to show when using a cell phone to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
OU-Titan
Site Experience Feedback
Aug 12, 2024
Would like more detail in terms of the weight of assembled bikes and filters to get to the bikes I'm after faster. Thinking Handlebar type, gearing, brakes, fork as filter options. This is the 5th bike I've purchased from bikes direct. 3 were gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
g
Site Experience Feedback
Aug 12, 2024
very impressed with the process. looking forward to the bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Devious1
Site Experience Feedback
Aug 12, 2024
Website is to cluttered and old looking
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
orthobiz
Site Experience Feedback
Jul 28, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
orthobiz
Post-Delivery Feedback
Aug 12, 2024
The e-bike has to be turned on before the display will work. The indicator lights at the top of the button is actually an on/off button! Bafang service and bike direct personnel would have me send the motor/display back but all I needed to know was that the battery has a switch! Luckily BIKEAID (who sold the bikes to you) called me back to tell me the solution. I love the bike, only wish the instructions that came with the bike included the vital information about turning it on!
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Jen
Post-Delivery Feedback
Aug 12, 2024
I purchased a new bike for my husband, and it is the same brand he bought for me a couple of years ago. He wanted a cruiser to ride around at the beach, and this bike is very comfortable. The only downside of this purchase was that it did not come with assembly instructions, but we were able to find them online :)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JW
Site Experience Feedback
Jul 16, 2024
The relevant information is provided but the interface feels dated.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
JW
Post-Delivery Feedback
Aug 11, 2024
The ordering process was very straightforward and availability of bikes was plentiful. I was notified my bike had shipped but didn’t get tracking information. It arrived very quickly but it would have been helpful to know when to plan for collection
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Andy
Site Experience Feedback
Aug 11, 2024
Very old school web interface, very good prices.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
CJ
Site Experience Feedback
Aug 11, 2024
Great selection, Reviews, and Price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Craig
Site Experience Feedback
Aug 11, 2024
Very quick and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 11, 2024
What concerns me most is that I'll have to pay for shipping if decide to return the bike
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
SouthTex
Site Experience Feedback
Aug 11, 2024
Just a derailleur purchase this time, good response from Larry, on helping to identify which derailleur to obtain for my sons bike.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »