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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 581 - 600 of 2,250

Let's Ride!

Site Experience Feedback

Aug 13, 2024

I asked questions about which bike to buy and Patrick helped me choose a bike that I can not wait to ride!

Dogman

Post-Delivery Feedback

Aug 13, 2024

Great deal

Shaman

Site Experience Feedback

Aug 03, 2024

Needs a best seller option

Mark

Post-Delivery Feedback

Aug 13, 2024

The website could use updating. I made my purchase with my smartphone and it wasn’t a very clean experience.

Dev

Site Experience Feedback

Aug 12, 2024

Very smooth process, would repeat.

Mark

Site Experience Feedback

Aug 12, 2024

Excited to get my first bike for Bikes Direct!!!

Nick.

Site Experience Feedback

Aug 12, 2024

Easy to navigate site. I had screenshot a bike I saw on an annoying ad then looked it up later. Pondered it for a while after doing a little research on the company. Figured I would give it a shot since I like the looks of the bike, and I need a bike. I gave my previous one to my brother to ride with his kids. Using PayPal was a breeze to checkout. I am using my Galaxy s21 ultra. Now the longest part of the process commences.

bluestrat

Site Experience Feedback

Aug 12, 2024

Good sizing charts and easy navigation. Interface does seem very busy, though.

LE Green.

Site Experience Feedback

Aug 12, 2024

Can be confusing at times but still workable. Also, Shipping doesn't seem to show when using a cell phone to purchase.

OU-Titan

Site Experience Feedback

Aug 12, 2024

Would like more detail in terms of the weight of assembled bikes and filters to get to the bikes I'm after faster. Thinking Handlebar type, gearing, brakes, fork as filter options. This is the 5th bike I've purchased from bikes direct. 3 were gifts.

g

Site Experience Feedback

Aug 12, 2024

very impressed with the process. looking forward to the bike

Devious1

Site Experience Feedback

Aug 12, 2024

Website is to cluttered and old looking

orthobiz

Site Experience Feedback

Jul 28, 2024

Nice


Post-Delivery Feedback

Aug 12, 2024

The e-bike has to be turned on before the display will work. The indicator lights at the top of the button is actually an on/off button! Bafang service and bike direct personnel would have me send the motor/display back but all I needed to know was that the battery has a switch! Luckily BIKEAID (who sold the bikes to you) called me back to tell me the solution. I love the bike, only wish the instructions that came with the bike included the vital information about turning it on!

Jen

Post-Delivery Feedback

Aug 12, 2024

I purchased a new bike for my husband, and it is the same brand he bought for me a couple of years ago. He wanted a cruiser to ride around at the beach, and this bike is very comfortable. The only downside of this purchase was that it did not come with assembly instructions, but we were able to find them online :)

JW

Site Experience Feedback

Jul 16, 2024

The relevant information is provided but the interface feels dated.


Post-Delivery Feedback

Aug 11, 2024

The ordering process was very straightforward and availability of bikes was plentiful. I was notified my bike had shipped but didn’t get tracking information. It arrived very quickly but it would have been helpful to know when to plan for collection

Andy

Site Experience Feedback

Aug 11, 2024

Very old school web interface, very good prices.

CJ

Site Experience Feedback

Aug 11, 2024

Great selection, Reviews, and Price.

Craig

Site Experience Feedback

Aug 11, 2024

Very quick and easy

Online Shopper

Site Experience Feedback

Aug 11, 2024

What concerns me most is that I'll have to pay for shipping if decide to return the bike

SouthTex

Site Experience Feedback

Aug 11, 2024

Just a derailleur purchase this time, good response from Larry, on helping to identify which derailleur to obtain for my sons bike.