Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 561 - 580 of 2,250
RB
Site Experience Feedback
Aug 03, 2024
Just having a little trouble with the internet connection. Everything else was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Scooter
Site Experience Feedback
Aug 07, 2024
It was fast and great price. Exactly what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Scooter
Post-Delivery Feedback
Aug 15, 2024
Shipping was great and price was good. Don't expect everything to work right out of box. Shifting needed tuned front and rear and wheels were out of true. Brake calipers need played with also. Whoever put it together needs some schooling. Luckily I know what I'm doing. Very displeased with assembly.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
29er Big Wake
Site Experience Feedback
Jul 28, 2024
Not a very good website. Not very phone friendly.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
Second bike I have bought. Liked the first one so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HydeParkSteve
Site Experience Feedback
Aug 15, 2024
I wish I could have seen more angles of the bike.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
don
Site Experience Feedback
Aug 15, 2024
The buttons at the top could be more prominent. It wasn’t clear as a first time user I could check out the different categories
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
Never return calls regarding an attempt to make a new purchase
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
JBando
Site Experience Feedback
Aug 07, 2024
The website has so much information, it's like reading a newspaper. I wish there was a way to filter down to what I was trying to find. The bike I selected was sold out and I couldn't find a substitute. I used the chat and the live agent helped me find what I was looking for so that was a huge plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DriverDoug2002
Site Experience Feedback
Aug 04, 2024
I was so happy to find rim brakes, shimano deraileurs and the correct riding size for much less than I could find at local bike store floor sales showrooms.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DriverDoug2002
Post-Delivery Feedback
Aug 15, 2024
I would recommend bikes.com because you can get the bike in your proper size and there are more options than in a bike store. I do recommend that you create a FedEx account with password and contact information and get the FedEx app on your phone. This is important if you need to change the address to a nearby FedEx store to reroute your bike box to a nearby location such as having a door entry call box that doesn't always work. FedEx stores here in San Francisco have much more space than UPS and the staff is more than willing to hold a box for up to four days v. UPS which can't hold any boxes, due to the small size of their stores.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
lovebikes
Site Experience Feedback
Aug 14, 2024
Great Price and great bikes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anjsh gooder
Site Experience Feedback
Aug 14, 2024
It was good, the bike has good specs for the price that has been listed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brett
Site Experience Feedback
Aug 14, 2024
Process was easy with online chat box with real person guiding me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Owen
Site Experience Feedback
Aug 14, 2024
The pages are very informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MTB ride or die
Site Experience Feedback
Jul 31, 2024
Easy to shop and look around. Great deals.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
MTB ride or die
Post-Delivery Feedback
Aug 14, 2024
quick and easy online shopping experience. satisfied with the product and delivery service. derailler hanger was bent upon arrival during shipping and while documentation was included for the components - bike assembly took more effort and required specialty tools for this particular model. Easy fix with experts at local bike shop who replaced hangar and completed assembly to get us rolling.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 14, 2024
Great online transaction and on time delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 14, 2024
I got a good deal on a good bike. I do wish there was at least a diagram included for assembly -- I had to follow photos of the product from the page to figure out how things went.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Freddy
Post-Delivery Feedback
Aug 14, 2024
Great variety of products available at terrific prices.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Kevin N
Post-Delivery Feedback
Aug 13, 2024
I was looking for cheap single speed road bike but didn’t notice I order a bike more for cyclocross. Initially I thought about returning my item but didn’t want to pay the shipping fee. In the end, I find that this bike is better suited for me where I live now and I’ve grown to love it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mr. Papageorgio
Site Experience Feedback
Jul 30, 2024
Easy peasy lemon squeezy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mr. Papageorgio
Post-Delivery Feedback
Aug 13, 2024
Faulty product. Unable to contact anyone. Ie.no reply back and no answering of the phone. Would love to get some resolve. Lease call me at 891- 376-7356
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
Good quality bikes for the most competitive price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »