Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 561 - 580 of 2,250

RB

Site Experience Feedback

Aug 03, 2024

Just having a little trouble with the internet connection. Everything else was good.

Scooter

Site Experience Feedback

Aug 07, 2024

It was fast and great price. Exactly what I was looking for.


Post-Delivery Feedback

Aug 15, 2024

Shipping was great and price was good. Don't expect everything to work right out of box. Shifting needed tuned front and rear and wheels were out of true. Brake calipers need played with also. Whoever put it together needs some schooling. Luckily I know what I'm doing. Very displeased with assembly.

29er Big Wake

Site Experience Feedback

Jul 28, 2024

Not a very good website. Not very phone friendly.

Online Shopper

Site Experience Feedback

Aug 15, 2024

Second bike I have bought. Liked the first one so much.

HydeParkSteve

Site Experience Feedback

Aug 15, 2024

I wish I could have seen more angles of the bike.

don

Site Experience Feedback

Aug 15, 2024

The buttons at the top could be more prominent. It wasn’t clear as a first time user I could check out the different categories

Online Shopper

Site Experience Feedback

Aug 15, 2024

Never return calls regarding an attempt to make a new purchase

JBando

Site Experience Feedback

Aug 07, 2024

The website has so much information, it's like reading a newspaper. I wish there was a way to filter down to what I was trying to find. The bike I selected was sold out and I couldn't find a substitute. I used the chat and the live agent helped me find what I was looking for so that was a huge plus!

DriverDoug2002

Site Experience Feedback

Aug 04, 2024

I was so happy to find rim brakes, shimano deraileurs and the correct riding size for much less than I could find at local bike store floor sales showrooms.


Post-Delivery Feedback

Aug 15, 2024

I would recommend bikes.com because you can get the bike in your proper size and there are more options than in a bike store. I do recommend that you create a FedEx account with password and contact information and get the FedEx app on your phone. This is important if you need to change the address to a nearby FedEx store to reroute your bike box to a nearby location such as having a door entry call box that doesn't always work. FedEx stores here in San Francisco have much more space than UPS and the staff is more than willing to hold a box for up to four days v. UPS which can't hold any boxes, due to the small size of their stores.

lovebikes

Site Experience Feedback

Aug 14, 2024

Great Price and great bikes

Anjsh gooder

Site Experience Feedback

Aug 14, 2024

It was good, the bike has good specs for the price that has been listed.

Brett

Site Experience Feedback

Aug 14, 2024

Process was easy with online chat box with real person guiding me.

Owen

Site Experience Feedback

Aug 14, 2024

The pages are very informative.

MTB ride or die

Site Experience Feedback

Jul 31, 2024

Easy to shop and look around. Great deals.


Post-Delivery Feedback

Aug 14, 2024

quick and easy online shopping experience. satisfied with the product and delivery service. derailler hanger was bent upon arrival during shipping and while documentation was included for the components - bike assembly took more effort and required specialty tools for this particular model. Easy fix with experts at local bike shop who replaced hangar and completed assembly to get us rolling.

Online Shopper

Post-Delivery Feedback

Aug 14, 2024

Great online transaction and on time delivery

Online Shopper

Post-Delivery Feedback

Aug 14, 2024

I got a good deal on a good bike. I do wish there was at least a diagram included for assembly -- I had to follow photos of the product from the page to figure out how things went.

Freddy

Post-Delivery Feedback

Aug 14, 2024

Great variety of products available at terrific prices.

Kevin N

Post-Delivery Feedback

Aug 13, 2024

I was looking for cheap single speed road bike but didn’t notice I order a bike more for cyclocross. Initially I thought about returning my item but didn’t want to pay the shipping fee. In the end, I find that this bike is better suited for me where I live now and I’ve grown to love it.

Mr. Papageorgio

Site Experience Feedback

Jul 30, 2024

Easy peasy lemon squeezy


Post-Delivery Feedback

Aug 13, 2024

Faulty product. Unable to contact anyone. Ie.no reply back and no answering of the phone. Would love to get some resolve. Lease call me at 891- 376-7356

Online Shopper

Site Experience Feedback

Aug 13, 2024

Good quality bikes for the most competitive price.