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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 21 - 40 of 2,249

goofball

Site Experience Feedback

Nov 21, 2024

good transaction

Patrick

Site Experience Feedback

Nov 21, 2024

It was difficult to really see and know what I was buying based on the online portal.

Aidan R

Site Experience Feedback

Nov 21, 2024

Prices and information on the products are excellent. But, it was difficult to tell what was available unless I clicked through to the individual product. So, it was a lot of bouncing between products. If I was less savvy with websites, I'd have had much more trouble.

Keith

Site Experience Feedback

Nov 21, 2024

Sometimes difficult to find exactly what I want but eventually it works. I’m very heavy and it’s difficult to find weight limits for bikes. Also difficult to find estimated bike weights. My third bike so overall it’s where I come first for bikes

PG

Site Experience Feedback

Nov 21, 2024

Website is easy to navigate and very detailed

Jeff

Site Experience Feedback

Nov 21, 2024

I have purchased a number of bikes over the last several years from bikes direct. They are always packaged well. They ship promptly. They are exactly what I expect and then some. Always a great value!

Keith

Site Experience Feedback

Nov 21, 2024

All fine

NewMTB

Site Experience Feedback

Nov 11, 2024

I received your link from a friend, however was unable to find same bike when just logging on to your site. I had to use the link again to find the bike. My guess is it is a clearance item. I was happy with the reduced price, however, not sure how accurate the survey is without the actual bike in my possession.


Post-Delivery Feedback

Nov 21, 2024

Product had NO assembly instructions included. Several attempts were made to contact customer support with no answer

Rin

Site Experience Feedback

Nov 20, 2024

would like a different pay option other than paypal

Andy

Site Experience Feedback

Nov 12, 2024

The webpage says $392; however, I was billed 394$

Sq

Site Experience Feedback

Nov 14, 2024

I was a little uneasy about the site’s archaic look, but that quickly dissolved with the speed and ease of navigating.


Post-Delivery Feedback

Nov 20, 2024

Bikes are extremely expensive, but I found that the site had highly competitive deals for the bike my son wanted. I was also pleased in how quickly it got here as delivery can be slow when ordering something of this size.

Buck

Site Experience Feedback

Nov 02, 2024

This will be the 4th bike I’ve bought from bikes direct. Great quality and product.


Post-Delivery Feedback

Nov 20, 2024

This is the 3rd bike I've purchased from BD.com. And I'm currently looking at buying two more bikes from them. I have been very pleased with there products.

Brojo

Site Experience Feedback

Nov 19, 2024

A good friend of mine, Scott went biking in Utah with the ceo of bikes direct and ended up purchasing a bike afterwards. He had me build it because I turn wrenches at a bike shop. I really liked the quality of the bike so I ended up getting one also. The website makes it easy because I don’t have to deal with a sales person. The price is what it is.

JONES

Site Experience Feedback

Nov 19, 2024

NA

jim

Site Experience Feedback

Nov 19, 2024

lousy checkout process I was not asked for a shipping location

Online Shopper

Site Experience Feedback

Nov 18, 2024

There are too many things going on. Difficult to focus if you are in your phone. However, the bicycles quality is superb. Great reviews from people.

Chris

Site Experience Feedback

Nov 18, 2024

The website has always been a bit busy with too many words in small font. But it works and I’ve ordered 3 bikes from BD.

Online Shopper

Site Experience Feedback

Nov 18, 2024

The overall interaction today with bikes.com was good user friendly.

Gs

Site Experience Feedback

Nov 18, 2024

Hdh

J.Felix

Site Experience Feedback

Nov 18, 2024

The website is extremely intuitive and easy to use. I was able to filter through quickly and find a bike that fit my needs exactly. It’s nice that it’s so easy to use the information supplied on the drop-down menus to select a bicycle that fits my height.