Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 21 - 40 of 2,249
goofball
Site Experience Feedback
Nov 21, 2024
good transaction
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Patrick
Site Experience Feedback
Nov 21, 2024
It was difficult to really see and know what I was buying based on the online portal.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
Aidan R
Site Experience Feedback
Nov 21, 2024
Prices and information on the products are excellent. But, it was difficult to tell what was available unless I clicked through to the individual product. So, it was a lot of bouncing between products. If I was less savvy with websites, I'd have had much more trouble.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Keith
Site Experience Feedback
Nov 21, 2024
Sometimes difficult to find exactly what I want but eventually it works. I’m very heavy and it’s difficult to find weight limits for bikes. Also difficult to find estimated bike weights. My third bike so overall it’s where I come first for bikes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PG
Site Experience Feedback
Nov 21, 2024
Website is easy to navigate and very detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Nov 21, 2024
I have purchased a number of bikes over the last several years from bikes direct. They are always packaged well. They ship promptly. They are exactly what I expect and then some. Always a great value!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Keith
Site Experience Feedback
Nov 21, 2024
All fine
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
NewMTB
Site Experience Feedback
Nov 11, 2024
I received your link from a friend, however was unable to find same bike when just logging on to your site. I had to use the link again to find the bike. My guess is it is a clearance item. I was happy with the reduced price, however, not sure how accurate the survey is without the actual bike in my possession.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NewMTB
Post-Delivery Feedback
Nov 21, 2024
Product had NO assembly instructions included. Several attempts were made to contact customer support with no answer
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Rin
Site Experience Feedback
Nov 20, 2024
would like a different pay option other than paypal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Nov 12, 2024
The webpage says $392; however, I was billed 394$
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
Sq
Site Experience Feedback
Nov 14, 2024
I was a little uneasy about the site’s archaic look, but that quickly dissolved with the speed and ease of navigating.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sq
Post-Delivery Feedback
Nov 20, 2024
Bikes are extremely expensive, but I found that the site had highly competitive deals for the bike my son wanted. I was also pleased in how quickly it got here as delivery can be slow when ordering something of this size.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buck
Site Experience Feedback
Nov 02, 2024
This will be the 4th bike I’ve bought from bikes direct. Great quality and product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Buck
Post-Delivery Feedback
Nov 20, 2024
This is the 3rd bike I've purchased from BD.com. And I'm currently looking at buying two more bikes from them. I have been very pleased with there products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Brojo
Site Experience Feedback
Nov 19, 2024
A good friend of mine, Scott went biking in Utah with the ceo of bikes direct and ended up purchasing a bike afterwards. He had me build it because I turn wrenches at a bike shop. I really liked the quality of the bike so I ended up getting one also. The website makes it easy because I don’t have to deal with a sales person. The price is what it is.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
JONES
Site Experience Feedback
Nov 19, 2024
NA
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
jim
Site Experience Feedback
Nov 19, 2024
lousy checkout process I was not asked for a shipping location
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
There are too many things going on. Difficult to focus if you are in your phone. However, the bicycles quality is superb. Great reviews from people.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 18, 2024
The website has always been a bit busy with too many words in small font. But it works and I’ve ordered 3 bikes from BD.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
The overall interaction today with bikes.com was good user friendly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Gs
Site Experience Feedback
Nov 18, 2024
Hdh
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
J.Felix
Site Experience Feedback
Nov 18, 2024
The website is extremely intuitive and easy to use. I was able to filter through quickly and find a bike that fit my needs exactly. It’s nice that it’s so easy to use the information supplied on the drop-down menus to select a bicycle that fits my height.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »