Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 541 - 560 of 2,250
Rome
Site Experience Feedback
Aug 18, 2024
Website seems old
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Teo
Site Experience Feedback
Aug 18, 2024
The site is easy to use.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Bikoman
Site Experience Feedback
Aug 18, 2024
Take a lot of time to go over products to choose what you like, need to add filters to narrow products down. Overall positive experience so far.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
Bike was ordered & a part was not shipped in the box - we contacted customer service & it was supposd to arrive w/in 2 days - still haven’t received the part - so purchased similar part @ Home Depot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Biker Mike
Site Experience Feedback
Aug 12, 2024
I would like to see more information about the product on the page, but assuming I get what I think I am getting, I will be happy about it..
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Biker Mike
Post-Delivery Feedback
Aug 18, 2024
Good service with decent prices
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Tim c
Post-Delivery Feedback
Aug 18, 2024
Really good bike frame good quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chaz
Site Experience Feedback
Aug 10, 2024
I have been shopping off and on for the past few days. When I finally made my selection, I kept receiving errors at checkout. On a whim I decided to try the Edge browser instead of Firefox, my personal preference. It purchase went through on the Edge browser.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
RBHPLUS8
Post-Delivery Feedback
Aug 18, 2024
BD shipped a duplicate bike. Was a pain in the ass to sort out and return. Also the tech reps I inchatted/emailed with were either giving conflicting info or unresponsive. I ended up using YouTube and other forums to resolve. Not too happy. BD seems understaffed and undertrained. But you are the loss leader of direct sales.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
San Francisco Bicycle Rider
Site Experience Feedback
Jul 21, 2024
This is the first purchase of a bicycle in 34 years. I have been searching for a long time. I know this is the right choice. Very convenient. I am looking forward to my new bicycle.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
San Francisco Bicycle Rider
Post-Delivery Feedback
Aug 17, 2024
I have not purchased a bicycle in 34 years. I am glad I bought by Gravity from bikes direct!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 8
- Full ratings for this review »
jim
Site Experience Feedback
Aug 17, 2024
it was easy and the deal was better than buying used.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mister
Site Experience Feedback
Aug 17, 2024
a lot of the text clashes together and I can't read them. I have to click on things and open a new page, just to see the bikes and read about them.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Aug 17, 2024
was unable to complete purchase on iPhone, after entering all information an error kept occurring when trying to complete purchase. Used MAC book and was able to purchase first on first attempt.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
ilovebiking
Post-Delivery Feedback
Aug 17, 2024
BikesDirect.com provides amazing quqlity products at an affordable price. I would recommend it to anybody out there who wants a quality bike at an affordable price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Monty
Site Experience Feedback
Aug 17, 2024
Great selection! I researched the product and the reviews were positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cowboy
Post-Delivery Feedback
Aug 17, 2024
Overall, I’m pleased with the quality of the bike and your timely delivery. Upon my first ride, I experienced some discomfort and pain in my wrist. Not used to a flat bar,so I’m exploring other options to make a more comfortable ride. Any input you could provide to achieve this would be appreciated. Thank you!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 01, 2024
I,m not real good on a computer but you made it fairly simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Aug 17, 2024
Great quality great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 26, 2024
I reached out for a recommendation of what bile to go with for my needs and the team responded in less than 12 hours and pointed me directly to what they felt would be a best fit - fantastic service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grant
Site Experience Feedback
Sep 11, 2023
BikesDirect offers similar bike configurations at a much lower price. The parts are equivalent or better than name brand bikes. This is my first purchase. When I get the bike I will provide further feedback if it's true. My expectations based on other reviews is the quality will be true.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grant
Post-Delivery Feedback
Aug 17, 2024
Great products great value
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lo
Site Experience Feedback
Aug 16, 2024
easy, fast and nice to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Way k.
Site Experience Feedback
Aug 08, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Way k.
Post-Delivery Feedback
Aug 16, 2024
Perfect! Second bike in twenty years... Will never by a new bike anywhere else. You guys are killing it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »