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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 541 - 560 of 2,250

Rome

Site Experience Feedback

Aug 18, 2024

Website seems old

Teo

Site Experience Feedback

Aug 18, 2024

The site is easy to use.

Bikoman

Site Experience Feedback

Aug 18, 2024

Take a lot of time to go over products to choose what you like, need to add filters to narrow products down. Overall positive experience so far.

Online Shopper

Site Experience Feedback

Jul 31, 2024

Bike was ordered & a part was not shipped in the box - we contacted customer service & it was supposd to arrive w/in 2 days - still haven’t received the part - so purchased similar part @ Home Depot

Biker Mike

Site Experience Feedback

Aug 12, 2024

I would like to see more information about the product on the page, but assuming I get what I think I am getting, I will be happy about it..


Post-Delivery Feedback

Aug 18, 2024

Good service with decent prices

Tim c

Post-Delivery Feedback

Aug 18, 2024

Really good bike frame good quality

Chaz

Site Experience Feedback

Aug 10, 2024

I have been shopping off and on for the past few days. When I finally made my selection, I kept receiving errors at checkout. On a whim I decided to try the Edge browser instead of Firefox, my personal preference. It purchase went through on the Edge browser.

RBHPLUS8

Post-Delivery Feedback

Aug 18, 2024

BD shipped a duplicate bike. Was a pain in the ass to sort out and return. Also the tech reps I inchatted/emailed with were either giving conflicting info or unresponsive. I ended up using YouTube and other forums to resolve. Not too happy. BD seems understaffed and undertrained. But you are the loss leader of direct sales.

San Francisco Bicycle Rider

Site Experience Feedback

Jul 21, 2024

This is the first purchase of a bicycle in 34 years. I have been searching for a long time. I know this is the right choice. Very convenient. I am looking forward to my new bicycle.


Post-Delivery Feedback

Aug 17, 2024

I have not purchased a bicycle in 34 years. I am glad I bought by Gravity from bikes direct!

jim

Site Experience Feedback

Aug 17, 2024

it was easy and the deal was better than buying used.

Mister

Site Experience Feedback

Aug 17, 2024

a lot of the text clashes together and I can't read them. I have to click on things and open a new page, just to see the bikes and read about them.

Amanda

Site Experience Feedback

Aug 17, 2024

was unable to complete purchase on iPhone, after entering all information an error kept occurring when trying to complete purchase. Used MAC book and was able to purchase first on first attempt.

ilovebiking

Post-Delivery Feedback

Aug 17, 2024

BikesDirect.com provides amazing quqlity products at an affordable price. I would recommend it to anybody out there who wants a quality bike at an affordable price.

Monty

Site Experience Feedback

Aug 17, 2024

Great selection! I researched the product and the reviews were positive

Cowboy

Post-Delivery Feedback

Aug 17, 2024

Overall, I’m pleased with the quality of the bike and your timely delivery. Upon my first ride, I experienced some discomfort and pain in my wrist. Not used to a flat bar,so I’m exploring other options to make a more comfortable ride. Any input you could provide to achieve this would be appreciated. Thank you!

Bob

Site Experience Feedback

Aug 01, 2024

I,m not real good on a computer but you made it fairly simple


Post-Delivery Feedback

Aug 17, 2024

Great quality great service

Online Shopper

Site Experience Feedback

Jul 26, 2024

I reached out for a recommendation of what bile to go with for my needs and the team responded in less than 12 hours and pointed me directly to what they felt would be a best fit - fantastic service!

Grant

Site Experience Feedback

Sep 11, 2023

BikesDirect offers similar bike configurations at a much lower price. The parts are equivalent or better than name brand bikes. This is my first purchase. When I get the bike I will provide further feedback if it's true. My expectations based on other reviews is the quality will be true.


Post-Delivery Feedback

Aug 17, 2024

Great products great value

Lo

Site Experience Feedback

Aug 16, 2024

easy, fast and nice to check out.

Way k.

Site Experience Feedback

Aug 08, 2024

No problems


Post-Delivery Feedback

Aug 16, 2024

Perfect! Second bike in twenty years... Will never by a new bike anywhere else. You guys are killing it!