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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 521 - 540 of 2,250

NotosStillJammin

Site Experience Feedback

Aug 23, 2024

Our third bike purchase. great prices and quality.

Rob

Site Experience Feedback

Aug 03, 2024

Good selection of bikes to choose from with low prices.


Post-Delivery Feedback

Aug 23, 2024

I would only recommend buying from Bikesdirect.com if that person has some knowledge/skills/tools for assembly and making necessary adjustments to some components. My bike required adjustments to the disc brakes and rear derailleur. I had to find the necessary documents for the Shimano components online. I have decades of experience with bicycles and can usually make all the adjustments. A first time buyer would likely need help fro a bike shop or someone with the skills to assemble and adjust the bike.

Bike rider

Site Experience Feedback

Aug 23, 2024

Overall experience very đź‘Ť

Tom

Site Experience Feedback

Aug 13, 2024

Wish I wouldn't have waited for my number 1 choice. kind of settled for my second


Post-Delivery Feedback

Aug 22, 2024

The value for the components that are available is crazy good. I got a full suspension bike for the price of a hard tail. The only drawback was the assembly instructions were vague and non specific to my bike. I had to do some YouTube research, but anyone with mechanical abilities should have no issues.

AdamArrrgh

Site Experience Feedback

Aug 08, 2024

some of the specs for the bike are omitted but that's not a deal breaker. It makes comparisons to competing brands so I was able to sort of cross compare that way. I am a heavier weight and need a stronger frame and would like a bike so I can lose weight. There are no max weight specs on any bike that I looked at but compared to other brands I could determine that way.


Post-Delivery Feedback

Aug 22, 2024

This is one of the best resources for an awesome bike at a fraction of the cost from ALL other major retailers. Totally worth it, over and over.

Biff

Site Experience Feedback

Aug 22, 2024

good interaction

AG

Site Experience Feedback

Jul 31, 2024

None at this time


Post-Delivery Feedback

Aug 22, 2024

Unfortunately, the bike I purchased was not the kind I felt comfortable riding on. This has to do more with me being not sure if I would like a bike with curved handle. The bike was delivered on time and had all parts in it although the manual was somewhat generic but did not have difficulty assembling. The return process was well explained when contacted by email. The bicycle packing video for the return was well explained and following the procedure resulted in full refund. The refund was posted one day after the bicycle was received. One thing I must mention that when choosing a bike, even the enlarged picture of the bike did not provide any idea if the bikes comes with a window showing the gear selection number. Even the detailed description of the bikes did not even mention this. This is something BikesDirect.com should consider inclusion. Overall, I would recommend BikesDirect.com when you know exactly what you want.

Steve

Site Experience Feedback

Aug 22, 2024

Need a separate section for touring bikes

Chris

Site Experience Feedback

Aug 05, 2024

A solid experience. Very quickly able to select what I want, see if it is in stock, and lots of good FAQ help from the website. The whole purchase was easy.


Post-Delivery Feedback

Aug 22, 2024

I was nervous to buy an expensive bike over the internet, but this website has a really good reputation. I trusted my fellow Redditors and was rewarded with a new bike delivered safely and a lot of fun to ride!

JC

Post-Delivery Feedback

Aug 21, 2024

Recently my new Cafe Latte bike arrived. This is my third bike purchase. Also have a Vent Noir and a mini velo. All bikes have met my expectations and are good values. Bike arrived in Atlanta in two days. Email order status could improve.

haymaker

Site Experience Feedback

Aug 21, 2024

This was an easy webpage to navigate. Prices are the main attraction for me.

Katabatik_Death

Site Experience Feedback

Aug 04, 2024

GR8 deals! Do all the comparisons you want, these are HOT deals with FABULOUS product lines to choose from!! Easy to find what you want in the price range you are looking to spend.


Post-Delivery Feedback

Aug 21, 2024

11yrs I've been on the same ride, it was time for an upgrade. I was told by a friend I should look at BikesDirect.com...best decision. I found what I was looking for and saved a TON! Other compatible bikes at the bike shop could've cost me twice what I paid for at Bikes Direct. Had my package in 4 days. Frame was cracked from careless handlers during shipping, but not a problem. Contacted the staff at Bikes Direct and we had a return in moments and a new bike being shipped with-in hours of the return being picked up. 10 days from my original order for me to get a replacement at my door...THAT'S FAST!! By FAR the BEST experience I've had with any purchase I've made over $1000. Quality of the bike was spot on with what I was looking for, had the color I loved and all for near half the cost?! You CAN'T go wrong with a purchase from Bikes Direct. I will FOR SURE be buying my next bike from BikesDirect.com

JT

Site Experience Feedback

Aug 06, 2024

I was pleased to find out that I could purchase my Motobecane at a discounted price using my PayPal balance plus my Credit card balance, which allowed me to buy my bike sooner rather than later, thanks Bikes Direct!


Post-Delivery Feedback

Aug 21, 2024

Great MTB for the price, very high quality and sturdy, would buy again very soon!

Online Shopper

Site Experience Feedback

Aug 21, 2024

I love the website. As Michael always tells me, "Keep it simple stupid." Hurts my feelings every time.

Skip

Site Experience Feedback

Aug 21, 2024

Would have liked different gear and crank selection on this bike, 3x7 rather than 2x9

CHC

Site Experience Feedback

Aug 09, 2024

Many selections


Post-Delivery Feedback

Aug 20, 2024

Fast shipping. Diligently verified shipping address. I was contacted promptly when there was an issue. Much appreciated.

Geezer 1

Site Experience Feedback

Jun 27, 2024

Transaction today was seamless. I tried to order last week via chat and was disappointed that I couldn’t place the order then and take delivery this coming week. As a result I am forced to order while on vacation. Highly annoying.


Post-Delivery Feedback

Aug 20, 2024

Bike was shipped with numerous assembly flaws. BD unwilling to assume any responsibility. My dissatisfaction with BD is total. Never again.

Rg1

Site Experience Feedback

Aug 04, 2024

I had many delay issues that referred me to call the company but could never find the contact number (+) I wanted to add the XTL braking system and could never find the location for upgrades, which I am now looking to cancel the order.


Post-Delivery Feedback

Aug 19, 2024

I have a few issues being worked with right now

NateHWestMI

Site Experience Feedback

Jul 12, 2024

purchased a 550 HT in 2012, loved it and it's still rockin'. It's just time for something new so I came back. I really like the products and components you all put together at a pretty great price!

Online Shopper

Site Experience Feedback

Jul 26, 2024

Only downside was the website was out of stock on my original purchase but I was able to easily find a comparable bike.


Post-Delivery Feedback

Aug 18, 2024

I like the bike itself but can’t get it to work. The directions that came with it were not the correct directions. They were for a regular bike with old brakes and not disc brakes. Directions didn’t include any info about how to assemble the brakes or attach the computer.