Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 521 - 540 of 2,250
NotosStillJammin
Site Experience Feedback
Aug 23, 2024
Our third bike purchase. great prices and quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Aug 03, 2024
Good selection of bikes to choose from with low prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Post-Delivery Feedback
Aug 23, 2024
I would only recommend buying from Bikesdirect.com if that person has some knowledge/skills/tools for assembly and making necessary adjustments to some components. My bike required adjustments to the disc brakes and rear derailleur. I had to find the necessary documents for the Shimano components online. I have decades of experience with bicycles and can usually make all the adjustments. A first time buyer would likely need help fro a bike shop or someone with the skills to assemble and adjust the bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bike rider
Site Experience Feedback
Aug 23, 2024
Overall experience very đź‘Ť
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Aug 13, 2024
Wish I wouldn't have waited for my number 1 choice. kind of settled for my second
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tom
Post-Delivery Feedback
Aug 22, 2024
The value for the components that are available is crazy good. I got a full suspension bike for the price of a hard tail. The only drawback was the assembly instructions were vague and non specific to my bike. I had to do some YouTube research, but anyone with mechanical abilities should have no issues.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
AdamArrrgh
Site Experience Feedback
Aug 08, 2024
some of the specs for the bike are omitted but that's not a deal breaker. It makes comparisons to competing brands so I was able to sort of cross compare that way. I am a heavier weight and need a stronger frame and would like a bike so I can lose weight. There are no max weight specs on any bike that I looked at but compared to other brands I could determine that way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AdamArrrgh
Post-Delivery Feedback
Aug 22, 2024
This is one of the best resources for an awesome bike at a fraction of the cost from ALL other major retailers. Totally worth it, over and over.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Biff
Site Experience Feedback
Aug 22, 2024
good interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AG
Site Experience Feedback
Jul 31, 2024
None at this time
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
AG
Post-Delivery Feedback
Aug 22, 2024
Unfortunately, the bike I purchased was not the kind I felt comfortable riding on. This has to do more with me being not sure if I would like a bike with curved handle. The bike was delivered on time and had all parts in it although the manual was somewhat generic but did not have difficulty assembling. The return process was well explained when contacted by email. The bicycle packing video for the return was well explained and following the procedure resulted in full refund. The refund was posted one day after the bicycle was received. One thing I must mention that when choosing a bike, even the enlarged picture of the bike did not provide any idea if the bikes comes with a window showing the gear selection number. Even the detailed description of the bikes did not even mention this. This is something BikesDirect.com should consider inclusion. Overall, I would recommend BikesDirect.com when you know exactly what you want.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Steve
Site Experience Feedback
Aug 22, 2024
Need a separate section for touring bikes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Aug 05, 2024
A solid experience. Very quickly able to select what I want, see if it is in stock, and lots of good FAQ help from the website. The whole purchase was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Aug 22, 2024
I was nervous to buy an expensive bike over the internet, but this website has a really good reputation. I trusted my fellow Redditors and was rewarded with a new bike delivered safely and a lot of fun to ride!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JC
Post-Delivery Feedback
Aug 21, 2024
Recently my new Cafe Latte bike arrived. This is my third bike purchase. Also have a Vent Noir and a mini velo. All bikes have met my expectations and are good values. Bike arrived in Atlanta in two days. Email order status could improve.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
haymaker
Site Experience Feedback
Aug 21, 2024
This was an easy webpage to navigate. Prices are the main attraction for me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Katabatik_Death
Site Experience Feedback
Aug 04, 2024
GR8 deals! Do all the comparisons you want, these are HOT deals with FABULOUS product lines to choose from!! Easy to find what you want in the price range you are looking to spend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katabatik_Death
Post-Delivery Feedback
Aug 21, 2024
11yrs I've been on the same ride, it was time for an upgrade. I was told by a friend I should look at BikesDirect.com...best decision. I found what I was looking for and saved a TON! Other compatible bikes at the bike shop could've cost me twice what I paid for at Bikes Direct. Had my package in 4 days. Frame was cracked from careless handlers during shipping, but not a problem. Contacted the staff at Bikes Direct and we had a return in moments and a new bike being shipped with-in hours of the return being picked up. 10 days from my original order for me to get a replacement at my door...THAT'S FAST!! By FAR the BEST experience I've had with any purchase I've made over $1000. Quality of the bike was spot on with what I was looking for, had the color I loved and all for near half the cost?! You CAN'T go wrong with a purchase from Bikes Direct. I will FOR SURE be buying my next bike from BikesDirect.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JT
Site Experience Feedback
Aug 06, 2024
I was pleased to find out that I could purchase my Motobecane at a discounted price using my PayPal balance plus my Credit card balance, which allowed me to buy my bike sooner rather than later, thanks Bikes Direct!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
JT
Post-Delivery Feedback
Aug 21, 2024
Great MTB for the price, very high quality and sturdy, would buy again very soon!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
I love the website. As Michael always tells me, "Keep it simple stupid." Hurts my feelings every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skip
Site Experience Feedback
Aug 21, 2024
Would have liked different gear and crank selection on this bike, 3x7 rather than 2x9
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CHC
Site Experience Feedback
Aug 09, 2024
Many selections
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CHC
Post-Delivery Feedback
Aug 20, 2024
Fast shipping. Diligently verified shipping address. I was contacted promptly when there was an issue. Much appreciated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Geezer 1
Site Experience Feedback
Jun 27, 2024
Transaction today was seamless. I tried to order last week via chat and was disappointed that I couldn’t place the order then and take delivery this coming week. As a result I am forced to order while on vacation. Highly annoying.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Geezer 1
Post-Delivery Feedback
Aug 20, 2024
Bike was shipped with numerous assembly flaws. BD unwilling to assume any responsibility. My dissatisfaction with BD is total. Never again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Rg1
Site Experience Feedback
Aug 04, 2024
I had many delay issues that referred me to call the company but could never find the contact number (+) I wanted to add the XTL braking system and could never find the location for upgrades, which I am now looking to cancel the order.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Rg1
Post-Delivery Feedback
Aug 19, 2024
I have a few issues being worked with right now
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
NateHWestMI
Site Experience Feedback
Jul 12, 2024
purchased a 550 HT in 2012, loved it and it's still rockin'. It's just time for something new so I came back. I really like the products and components you all put together at a pretty great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 26, 2024
Only downside was the website was out of stock on my original purchase but I was able to easily find a comparable bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 18, 2024
I like the bike itself but can’t get it to work. The directions that came with it were not the correct directions. They were for a regular bike with old brakes and not disc brakes. Directions didn’t include any info about how to assemble the brakes or attach the computer.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »