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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 501 - 520 of 2,250

jay

Site Experience Feedback

Aug 27, 2024

your internet platform is only PC friendly. did not work at "add to Cart" nor "Checkout" had to use my wife's computer to pay... what a pain! When on my ipad i called to pay by phone... they said we will call you back... 2 hours later NO CALL. so i resorted to my wife's computer... make it user friendly for ipads etc...

Birdydodo

Site Experience Feedback

Aug 27, 2024

It automatically logs in to paypal when I dont want to use my paypal account. all other aspects are satisfying

Brian D.

Site Experience Feedback

Aug 27, 2024

The website is basically the most outdated site I've ever seen. It's almost nostalgic. All the information is there. Highly informative and all questions answered. The flow of information on websites has come leaps and bounds that I don't think it would take a ton of effort to cross over to a newer format with all the same information. But the site came highly recommended by a bike enthusiast that I trust. So I'm in! Customer service was excellent.

dbliven

Site Experience Feedback

Aug 14, 2024

This website was easy to find what I was looking for, my first mountain bike in over 30 years. The price was right and I'm really excited to get on it.

Mikeyrod

Site Experience Feedback

Aug 12, 2024

This is the first time I am buying from this website. I heard about it in a couple of reviews on other bikes. So here I am. I am hoping this is a good experience and this is an entry level bike for me and I will be looking to upgrade probably by next year.


Post-Delivery Feedback

Aug 26, 2024

Everything from the order process to the arrival was acceptable. The ONLY issue I had was that the bike was scratched when I received it. It was a huge scratch but a little disappointing.

Zermatt

Site Experience Feedback

Aug 26, 2024

First ever purchase on the site! Great deals and value!

oushi

Site Experience Feedback

Aug 26, 2024

I put my credit card in along with my new address. But I have moved and have no idea if this bike is being shipped to my new address or my old address.

Ana banana

Site Experience Feedback

Aug 09, 2024

It’s simple and straightforward


Post-Delivery Feedback

Aug 26, 2024

I love my bike! Everything was better than expected, and the parts are great!

JC

Site Experience Feedback

Aug 26, 2024

pretty good geometry specs on some bikes could be more detailed

Bob

Site Experience Feedback

Aug 25, 2024

It worked well but site does not publish the bikes weight.

frank

Site Experience Feedback

Aug 25, 2024

This is my 3rd bike and I love them all.

Paige

Site Experience Feedback

Aug 25, 2024

I wish the weight of each bike was listed in the specifications

Ricardo

Site Experience Feedback

Aug 18, 2024

All good but had trouble logging into PayPal.


Post-Delivery Feedback

Aug 25, 2024

I ordered the bike for my son and it was easy to order, it arrived a few days later and everything looks good. I have not yet assembled the bike as my son wanted to be a part of that and he is not currently home.

Online Shopper

Site Experience Feedback

Aug 24, 2024

I love how bikes direct is value and quality driven

Isaac

Site Experience Feedback

Aug 15, 2024

Website needs some updating to help consumers feel more comfortable buying from it. It looks a little outdated which can come off as a little sketchy. Besides that, this site has some awesome deals with a good range and variety of bikes. I've also heard that it is very trustworthy and reliable!

BigFatMarty

Site Experience Feedback

Aug 15, 2024

Great chat online to confirm purchase questions.

Ed

Site Experience Feedback

Aug 13, 2024

cheap prices

Rome

Site Experience Feedback

Aug 23, 2024

Website looks intimidating but is very easy to use. Searching for the type of bicycle I wanted was very simple and checking out was even simpler. Overall great experience.

Seen

Site Experience Feedback

Aug 23, 2024

Like the site and prices, it is hard to actually compare bikes to be sure I get what I want.

Chak

Site Experience Feedback

Aug 23, 2024

Good prices overall but unfortunately I don't have any coupons or discounts or deals to make use of like other buyers..though shipping is too slow..appreciate if it could be faster..in 3 to 4 days.