Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 501 - 520 of 2,250
jay
Site Experience Feedback
Aug 27, 2024
your internet platform is only PC friendly. did not work at "add to Cart" nor "Checkout" had to use my wife's computer to pay... what a pain! When on my ipad i called to pay by phone... they said we will call you back... 2 hours later NO CALL. so i resorted to my wife's computer... make it user friendly for ipads etc...
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Birdydodo
Site Experience Feedback
Aug 27, 2024
It automatically logs in to paypal when I dont want to use my paypal account. all other aspects are satisfying
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brian D.
Site Experience Feedback
Aug 27, 2024
The website is basically the most outdated site I've ever seen. It's almost nostalgic. All the information is there. Highly informative and all questions answered. The flow of information on websites has come leaps and bounds that I don't think it would take a ton of effort to cross over to a newer format with all the same information. But the site came highly recommended by a bike enthusiast that I trust. So I'm in! Customer service was excellent.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dbliven
Site Experience Feedback
Aug 14, 2024
This website was easy to find what I was looking for, my first mountain bike in over 30 years. The price was right and I'm really excited to get on it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mikeyrod
Site Experience Feedback
Aug 12, 2024
This is the first time I am buying from this website. I heard about it in a couple of reviews on other bikes. So here I am. I am hoping this is a good experience and this is an entry level bike for me and I will be looking to upgrade probably by next year.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mikeyrod
Post-Delivery Feedback
Aug 26, 2024
Everything from the order process to the arrival was acceptable. The ONLY issue I had was that the bike was scratched when I received it. It was a huge scratch but a little disappointing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Zermatt
Site Experience Feedback
Aug 26, 2024
First ever purchase on the site! Great deals and value!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
oushi
Site Experience Feedback
Aug 26, 2024
I put my credit card in along with my new address. But I have moved and have no idea if this bike is being shipped to my new address or my old address.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Ana banana
Site Experience Feedback
Aug 09, 2024
It’s simple and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ana banana
Post-Delivery Feedback
Aug 26, 2024
I love my bike! Everything was better than expected, and the parts are great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JC
Site Experience Feedback
Aug 26, 2024
pretty good geometry specs on some bikes could be more detailed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 25, 2024
It worked well but site does not publish the bikes weight.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
frank
Site Experience Feedback
Aug 25, 2024
This is my 3rd bike and I love them all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paige
Site Experience Feedback
Aug 25, 2024
I wish the weight of each bike was listed in the specifications
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ricardo
Site Experience Feedback
Aug 18, 2024
All good but had trouble logging into PayPal.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Ricardo
Post-Delivery Feedback
Aug 25, 2024
I ordered the bike for my son and it was easy to order, it arrived a few days later and everything looks good. I have not yet assembled the bike as my son wanted to be a part of that and he is not currently home.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
I love how bikes direct is value and quality driven
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Isaac
Site Experience Feedback
Aug 15, 2024
Website needs some updating to help consumers feel more comfortable buying from it. It looks a little outdated which can come off as a little sketchy. Besides that, this site has some awesome deals with a good range and variety of bikes. I've also heard that it is very trustworthy and reliable!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigFatMarty
Site Experience Feedback
Aug 15, 2024
Great chat online to confirm purchase questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Aug 13, 2024
cheap prices
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Rome
Site Experience Feedback
Aug 23, 2024
Website looks intimidating but is very easy to use. Searching for the type of bicycle I wanted was very simple and checking out was even simpler. Overall great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seen
Site Experience Feedback
Aug 23, 2024
Like the site and prices, it is hard to actually compare bikes to be sure I get what I want.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
Chak
Site Experience Feedback
Aug 23, 2024
Good prices overall but unfortunately I don't have any coupons or discounts or deals to make use of like other buyers..though shipping is too slow..appreciate if it could be faster..in 3 to 4 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »