Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 481 - 500 of 2,250

Old man bmx’er

Site Experience Feedback

Aug 24, 2024

The bike looks good quality. Will see when I get it in my hands.


Post-Delivery Feedback

Aug 30, 2024

I received the bike but the box was damaged and the bike inside was scratched

Elbori

Site Experience Feedback

Aug 22, 2024

Good and easy to look at. All specifications are avilable. Prices are awesome for people that what to do this as a hobby but not break the bank.


Post-Delivery Feedback

Aug 30, 2024

Awesome product

greg

Post-Delivery Feedback

Aug 29, 2024

was cautious about an internet purchase. However, the security of the site and payment was apparent and won my business. I i ever need another bike, will certainly consider ordering from bikesdirect. Would advise anyone to purchase with bikesdirect!

Coop

Site Experience Feedback

Aug 17, 2024

liked the selection of bikes - was able to purchase a 27.5" MTB on sale.

Happy biker

Site Experience Feedback

Aug 29, 2024

Review of my purchase of bikesdirect.com some people complain about the website being 1980s high think it’s great. It’s easy to see a good layout of what you’re getting. I just take a photo on my tablet hit the back button go to the next one that I’m the most interested in and I can stand there and flip back-and-forth in my pictures and see the description and what the bike looks like they have detailed information on what comes on the bike. They clearly let you know About their super sales, regular sales and anything in between I think like most people if you just invest a little time getting to know the site you’ll be thrilled with it you can’t beat the price well free would beat it but that’s only if you’re a thief.

BigNasty

Site Experience Feedback

Aug 29, 2024

I found this website through reddit and was skeptical over the outdated look of the website. It just seemed like there's no way this wasn't a scam. Then I read a ton of comments from other buyers and their successful purchases from here. They all had nothing but great things to say and even suggest that the Mercier Kilo was one of the best fixie bikes on the market. It was enough for me to try it out and purchase one. We'll see how it goes from here.

Ut polo rider

Site Experience Feedback

Aug 10, 2024

Kind of trying to do it without PayPal. It seemed like it kept trying to force me?


Post-Delivery Feedback

Aug 29, 2024

the bike is cheap and has cheap plastic parts. I was expecting better. I could have just gone to walmart and got a bike.

Fizz

Site Experience Feedback

Aug 29, 2024

Great finds and very user friendly!

Mark

Post-Delivery Feedback

Aug 29, 2024

I 've purchased multiple bikes from BikesDirect.com and have always been very satisfied with the quality and performance. I always highly recommend BikesDirect.com to all my riding friends.

Leo

Post-Delivery Feedback

Aug 29, 2024

The quality of the product is very good and the delivery is very fast enjoying the bike

Atti

Site Experience Feedback

Aug 29, 2024

Ive ordered from this website before, and im impressed with the bikes and the price. Locally i would be paying 3x the amount for a bike that is ok for about a year. But this is my primary way of commuting so i need a bike that lasts. There might be a nicer looking website, but this works quite well if you know what you are looking for.

Justcruising

Site Experience Feedback

Aug 28, 2024

I attempted to complete this purchase on an iPhone several times and when redirected to PayPal I was advised your website was having problems. I decided to attempt using a laptop and the purchase was complete within 5 minutes. So the website works great on a desktop or laptop; however, you may want to look into phone purchasing, since most people like me, want to purchase on the go.

DSC

Site Experience Feedback

Aug 28, 2024

Great website, ease of access and navigation.

Jeremy

Site Experience Feedback

Aug 28, 2024

Once again a great experience. This is the 3rd bike, for a 3rd family member that I have purchased from bikes direct. The website has plenty of options for a wide variety of cycling needs and budgets.

GNF

Site Experience Feedback

Aug 28, 2024

taxes wasn't mentioned until I hit pay. There is nothing that says how long shipping could take on the website, i had to chat to ask

Sturge 81

Site Experience Feedback

Aug 28, 2024

I did not like that i didnt have the ability to do a search on the bikes direct website for a specific bike.

Dan N

Site Experience Feedback

Aug 27, 2024

Worked well

Natehog

Site Experience Feedback

Aug 27, 2024

Website is cumbersome to navigate. Selecting options individually would be nice. More details about the bikes and equipment would be good. Prices seemed good though.

OGJB

Site Experience Feedback

Aug 27, 2024

Site felt a little like a scam but it turned out ok

Online Shopper

Site Experience Feedback

Aug 27, 2024

great