Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 481 - 500 of 2,250
Old man bmx’er
Site Experience Feedback
Aug 24, 2024
The bike looks good quality. Will see when I get it in my hands.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Old man bmx’er
Post-Delivery Feedback
Aug 30, 2024
I received the bike but the box was damaged and the bike inside was scratched
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Elbori
Site Experience Feedback
Aug 22, 2024
Good and easy to look at. All specifications are avilable. Prices are awesome for people that what to do this as a hobby but not break the bank.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elbori
Post-Delivery Feedback
Aug 30, 2024
Awesome product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
greg
Post-Delivery Feedback
Aug 29, 2024
was cautious about an internet purchase. However, the security of the site and payment was apparent and won my business. I i ever need another bike, will certainly consider ordering from bikesdirect. Would advise anyone to purchase with bikesdirect!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Coop
Site Experience Feedback
Aug 17, 2024
liked the selection of bikes - was able to purchase a 27.5" MTB on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy biker
Site Experience Feedback
Aug 29, 2024
Review of my purchase of bikesdirect.com some people complain about the website being 1980s high think it’s great. It’s easy to see a good layout of what you’re getting. I just take a photo on my tablet hit the back button go to the next one that I’m the most interested in and I can stand there and flip back-and-forth in my pictures and see the description and what the bike looks like they have detailed information on what comes on the bike. They clearly let you know About their super sales, regular sales and anything in between I think like most people if you just invest a little time getting to know the site you’ll be thrilled with it you can’t beat the price well free would beat it but that’s only if you’re a thief.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigNasty
Site Experience Feedback
Aug 29, 2024
I found this website through reddit and was skeptical over the outdated look of the website. It just seemed like there's no way this wasn't a scam. Then I read a ton of comments from other buyers and their successful purchases from here. They all had nothing but great things to say and even suggest that the Mercier Kilo was one of the best fixie bikes on the market. It was enough for me to try it out and purchase one. We'll see how it goes from here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ut polo rider
Site Experience Feedback
Aug 10, 2024
Kind of trying to do it without PayPal. It seemed like it kept trying to force me?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Ut polo rider
Post-Delivery Feedback
Aug 29, 2024
the bike is cheap and has cheap plastic parts. I was expecting better. I could have just gone to walmart and got a bike.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Fizz
Site Experience Feedback
Aug 29, 2024
Great finds and very user friendly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Aug 29, 2024
I 've purchased multiple bikes from BikesDirect.com and have always been very satisfied with the quality and performance. I always highly recommend BikesDirect.com to all my riding friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Leo
Post-Delivery Feedback
Aug 29, 2024
The quality of the product is very good and the delivery is very fast enjoying the bike
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Atti
Site Experience Feedback
Aug 29, 2024
Ive ordered from this website before, and im impressed with the bikes and the price. Locally i would be paying 3x the amount for a bike that is ok for about a year. But this is my primary way of commuting so i need a bike that lasts. There might be a nicer looking website, but this works quite well if you know what you are looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Justcruising
Site Experience Feedback
Aug 28, 2024
I attempted to complete this purchase on an iPhone several times and when redirected to PayPal I was advised your website was having problems. I decided to attempt using a laptop and the purchase was complete within 5 minutes. So the website works great on a desktop or laptop; however, you may want to look into phone purchasing, since most people like me, want to purchase on the go.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DSC
Site Experience Feedback
Aug 28, 2024
Great website, ease of access and navigation.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jeremy
Site Experience Feedback
Aug 28, 2024
Once again a great experience. This is the 3rd bike, for a 3rd family member that I have purchased from bikes direct. The website has plenty of options for a wide variety of cycling needs and budgets.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
GNF
Site Experience Feedback
Aug 28, 2024
taxes wasn't mentioned until I hit pay. There is nothing that says how long shipping could take on the website, i had to chat to ask
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sturge 81
Site Experience Feedback
Aug 28, 2024
I did not like that i didnt have the ability to do a search on the bikes direct website for a specific bike.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dan N
Site Experience Feedback
Aug 27, 2024
Worked well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Natehog
Site Experience Feedback
Aug 27, 2024
Website is cumbersome to navigate. Selecting options individually would be nice. More details about the bikes and equipment would be good. Prices seemed good though.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
OGJB
Site Experience Feedback
Aug 27, 2024
Site felt a little like a scam but it turned out ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »