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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 461 - 480 of 2,250

John

Site Experience Feedback

Sep 02, 2024

Great site with great prices.

Krusty

Site Experience Feedback

Sep 02, 2024

Good

Cody B

Site Experience Feedback

Aug 26, 2024

Simple check out, easy to navigate, but generally ugly and didn't show me until after check out when I can expect my bike.


Post-Delivery Feedback

Sep 02, 2024

There was no instructions for installation. There also were parts that were scraped and some that seemed like they were swapped out with a cheaper version. Both tires were bent and the brakes were nearly impossible to calibrate. Also the handlebars were crudely wrapped in electrical tape and then the standard handlebar tape, causing the tape to unravel the first time I took it out after assembly.

Jeff

Site Experience Feedback

Sep 02, 2024

I have been watching this bike for a while now trying to decide if I really wanted to commit to buying it. I checked on it today and saw the price had dropped to near another bike I had in my cart and decided to give this one a try. Hopefully it will fulfill my needs and provide enjoyment for years to come.

Leti

Site Experience Feedback

Sep 02, 2024

Good!

jims

Site Experience Feedback

Sep 02, 2024

Good website. Good company. Including today, I have purchased 6 road bikes from bikesdirect. No issues.

murl

Post-Delivery Feedback

Sep 02, 2024

Great deal on a quality bike. Easy website to buy.

Mikey

Site Experience Feedback

Aug 25, 2024

Selected to pay by CC, but got message from PayPal that an order was received, I hope it goes through my CC, don't have a card in PayPal. Also survey mention gift and spare parts in order, have not received an email with all the details yet but having to fill out this survey, WHY?


Post-Delivery Feedback

Sep 02, 2024

I like it very much, having to have the handle bars raise higher so I'm not leaning forward as much.

Dana Mike

Post-Delivery Feedback

Sep 01, 2024

3rd or 4th bike I have bought from them. All excellent

Check out experience

Site Experience Feedback

Sep 01, 2024

Very good check out experience

ely

Site Experience Feedback

Sep 01, 2024

good

Online Shopper

Site Experience Feedback

Sep 01, 2024

Could not find the "view cart" button. I chose to continue shopping as we need a second bike; but when I decided to go ahead and order the first and wait on the second, I couldn't figure out how to get back to the cart. Would also be nice to have a search feature that let me put in my price and specs to filter out all the options I don't want to look at.

Great deal

Site Experience Feedback

Aug 31, 2024

Bought from here before very good site

Kevin

Site Experience Feedback

Aug 31, 2024

Best bike purchase for the money.

Uraniusone

Post-Delivery Feedback

Aug 31, 2024

The Motobecane Elite 8 2024 edition is substantially different from the prior model. The new model is more robust/heavier than prior. It has improved components such as the fork. It has lower quality components such as brakes, handles and stem. It arrived with two deficiencies. The new seat tube is too long in that it conflicts with the Bottle cage screw and will not allow the seat to lower at a height recommended for my inseam. The brake and shifter cables were installed interfering with each other requiring removal of grips to untangle the cables. The choice of stem changing from an adjustable to a fixed stem slanting down is unfortunate. I will need to replace this component with an adjustable stem.

jdstod

Site Experience Feedback

Aug 31, 2024

this is the second bike I have purchased from Bikes Direct, Had a good experience again, great price

Kev O

Site Experience Feedback

Aug 31, 2024

Large selection, easy to find what you’re looking for.

Joe

Site Experience Feedback

Aug 30, 2024

Please provide a summary of the purchase (type of bike, size, color) before completing the purchase

Bob

Site Experience Feedback

Aug 30, 2024

its fine. Would be nice if they had a help line to call.

Nadda

Site Experience Feedback

Aug 30, 2024

so far good