Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 461 - 480 of 2,250
John
Site Experience Feedback
Sep 02, 2024
Great site with great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Krusty
Site Experience Feedback
Sep 02, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cody B
Site Experience Feedback
Aug 26, 2024
Simple check out, easy to navigate, but generally ugly and didn't show me until after check out when I can expect my bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cody B
Post-Delivery Feedback
Sep 02, 2024
There was no instructions for installation. There also were parts that were scraped and some that seemed like they were swapped out with a cheaper version. Both tires were bent and the brakes were nearly impossible to calibrate. Also the handlebars were crudely wrapped in electrical tape and then the standard handlebar tape, causing the tape to unravel the first time I took it out after assembly.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 02, 2024
I have been watching this bike for a while now trying to decide if I really wanted to commit to buying it. I checked on it today and saw the price had dropped to near another bike I had in my cart and decided to give this one a try. Hopefully it will fulfill my needs and provide enjoyment for years to come.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Leti
Site Experience Feedback
Sep 02, 2024
Good!
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
jims
Site Experience Feedback
Sep 02, 2024
Good website. Good company. Including today, I have purchased 6 road bikes from bikesdirect. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
murl
Post-Delivery Feedback
Sep 02, 2024
Great deal on a quality bike. Easy website to buy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mikey
Site Experience Feedback
Aug 25, 2024
Selected to pay by CC, but got message from PayPal that an order was received, I hope it goes through my CC, don't have a card in PayPal. Also survey mention gift and spare parts in order, have not received an email with all the details yet but having to fill out this survey, WHY?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mikey
Post-Delivery Feedback
Sep 02, 2024
I like it very much, having to have the handle bars raise higher so I'm not leaning forward as much.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dana Mike
Post-Delivery Feedback
Sep 01, 2024
3rd or 4th bike I have bought from them. All excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Check out experience
Site Experience Feedback
Sep 01, 2024
Very good check out experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ely
Site Experience Feedback
Sep 01, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Could not find the "view cart" button. I chose to continue shopping as we need a second bike; but when I decided to go ahead and order the first and wait on the second, I couldn't figure out how to get back to the cart. Would also be nice to have a search feature that let me put in my price and specs to filter out all the options I don't want to look at.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Great deal
Site Experience Feedback
Aug 31, 2024
Bought from here before very good site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kevin
Site Experience Feedback
Aug 31, 2024
Best bike purchase for the money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uraniusone
Post-Delivery Feedback
Aug 31, 2024
The Motobecane Elite 8 2024 edition is substantially different from the prior model. The new model is more robust/heavier than prior. It has improved components such as the fork. It has lower quality components such as brakes, handles and stem. It arrived with two deficiencies. The new seat tube is too long in that it conflicts with the Bottle cage screw and will not allow the seat to lower at a height recommended for my inseam. The brake and shifter cables were installed interfering with each other requiring removal of grips to untangle the cables. The choice of stem changing from an adjustable to a fixed stem slanting down is unfortunate. I will need to replace this component with an adjustable stem.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
jdstod
Site Experience Feedback
Aug 31, 2024
this is the second bike I have purchased from Bikes Direct, Had a good experience again, great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kev O
Site Experience Feedback
Aug 31, 2024
Large selection, easy to find what you’re looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Aug 30, 2024
Please provide a summary of the purchase (type of bike, size, color) before completing the purchase
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 30, 2024
its fine. Would be nice if they had a help line to call.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Nadda
Site Experience Feedback
Aug 30, 2024
so far good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »