Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 441 - 460 of 2,250
belle
Site Experience Feedback
Sep 05, 2024
It was lovely, very quick and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
one piece came very scratched when it was supposed to be brand new and there were no instructions to assemble the bike. I had to end up in a bike shop paying extra. Other than that, the rest was fine and customer service was very good after and helpful.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mig
Site Experience Feedback
Aug 28, 2024
Website seems a little dated but overall great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mig
Post-Delivery Feedback
Sep 05, 2024
Overall a good experience, like the bike thus far.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
MrMoto
Post-Delivery Feedback
Sep 05, 2024
This is the 4th bike purchased from Bikes Direct. All very high quality and punching well above their price point.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ope
Post-Delivery Feedback
Sep 05, 2024
i purchased a frame by mistake and wanted to cancel but there was no ressponse to phone calls... IT WAS LIKE NOONE EXISTED JUST AN ON LINE NO PERSON TRANSACTION... i AM GLAD THAT I DIDN'T ORDER ANYTHING MORE EXPENSIVE , NOW I WILL SEE HOW I CAN RETURN THIS FRAME AND WHAT IT WILL COST ME....
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »
P. Hill Throws Coach
Site Experience Feedback
Sep 04, 2024
Shopping was easy and there is a lot of selection. I have not received the bike yet, so I can't say yet whether the purchase was a wise one. After a rip through some trails on this thing, I'll let you know.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ibrowring
Site Experience Feedback
Sep 04, 2024
Great prices for the level of components. Ordering couldn't be simpler and shipping is free!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doughboy
Site Experience Feedback
Sep 04, 2024
It was a great, smooth process all together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
yojames
Site Experience Feedback
Sep 04, 2024
Great pricing for the quality that you receive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Morning Rider
Site Experience Feedback
Sep 04, 2024
Well designed and easy to use site that allows for comparisons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TM
Site Experience Feedback
Aug 12, 2024
Website is pretty outdated, hard to see and find things. Ordered here years ago and still looks the same!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
TM
Post-Delivery Feedback
Sep 04, 2024
Bike was a decent deal but came in a box unassembled. Took a while to get all the settings correct.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 8
- Full ratings for this review »
Hoisun
Site Experience Feedback
Sep 04, 2024
Website design mediocre, overlapping text on ipad
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
JNJMommiew
Site Experience Feedback
Aug 04, 2024
I've ordered from here a few years back so I knew what to expect. Only thing I don't like is that the site feels too cluttered, too many words per page and not as much photos.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JNJMommiew
Post-Delivery Feedback
Sep 04, 2024
Haven't used the product yet, bought for my growing teenage son. I've bought from BikesDirect before and found the bike to be perfect for my needs.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pablo
Site Experience Feedback
Aug 13, 2024
Everything about this purchase was very easy. Great price too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
So excited to get my bike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerome
Site Experience Feedback
Sep 03, 2024
i really didnt have any problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Zippy on the Trails
Site Experience Feedback
Sep 03, 2024
Easy to order the bike and great description of the purchase. Appreciate the advice to an alternate bike since bike I was interested in no longer available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Boone
Site Experience Feedback
Sep 03, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DBH
Site Experience Feedback
Sep 03, 2024
I like the large selection of bikes you have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MNW
Site Experience Feedback
Sep 03, 2024
good experience thus far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »