Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 441 - 460 of 2,250

belle

Site Experience Feedback

Sep 05, 2024

It was lovely, very quick and easy.

Online Shopper

Post-Delivery Feedback

Sep 05, 2024

one piece came very scratched when it was supposed to be brand new and there were no instructions to assemble the bike. I had to end up in a bike shop paying extra. Other than that, the rest was fine and customer service was very good after and helpful.

Mig

Site Experience Feedback

Aug 28, 2024

Website seems a little dated but overall great shopping experience


Post-Delivery Feedback

Sep 05, 2024

Overall a good experience, like the bike thus far.

MrMoto

Post-Delivery Feedback

Sep 05, 2024

This is the 4th bike purchased from Bikes Direct. All very high quality and punching well above their price point.

ope

Post-Delivery Feedback

Sep 05, 2024

i purchased a frame by mistake and wanted to cancel but there was no ressponse to phone calls... IT WAS LIKE NOONE EXISTED JUST AN ON LINE NO PERSON TRANSACTION... i AM GLAD THAT I DIDN'T ORDER ANYTHING MORE EXPENSIVE , NOW I WILL SEE HOW I CAN RETURN THIS FRAME AND WHAT IT WILL COST ME....

P. Hill Throws Coach

Site Experience Feedback

Sep 04, 2024

Shopping was easy and there is a lot of selection. I have not received the bike yet, so I can't say yet whether the purchase was a wise one. After a rip through some trails on this thing, I'll let you know.

Ibrowring

Site Experience Feedback

Sep 04, 2024

Great prices for the level of components. Ordering couldn't be simpler and shipping is free!

Doughboy

Site Experience Feedback

Sep 04, 2024

It was a great, smooth process all together.

yojames

Site Experience Feedback

Sep 04, 2024

Great pricing for the quality that you receive.

Morning Rider

Site Experience Feedback

Sep 04, 2024

Well designed and easy to use site that allows for comparisons.

TM

Site Experience Feedback

Aug 12, 2024

Website is pretty outdated, hard to see and find things. Ordered here years ago and still looks the same!


Post-Delivery Feedback

Sep 04, 2024

Bike was a decent deal but came in a box unassembled. Took a while to get all the settings correct.

Hoisun

Site Experience Feedback

Sep 04, 2024

Website design mediocre, overlapping text on ipad

JNJMommiew

Site Experience Feedback

Aug 04, 2024

I've ordered from here a few years back so I knew what to expect. Only thing I don't like is that the site feels too cluttered, too many words per page and not as much photos.


Post-Delivery Feedback

Sep 04, 2024

Haven't used the product yet, bought for my growing teenage son. I've bought from BikesDirect before and found the bike to be perfect for my needs.

Pablo

Site Experience Feedback

Aug 13, 2024

Everything about this purchase was very easy. Great price too!

Online Shopper

Site Experience Feedback

Sep 03, 2024

So excited to get my bike!

Jerome

Site Experience Feedback

Sep 03, 2024

i really didnt have any problems

Zippy on the Trails

Site Experience Feedback

Sep 03, 2024

Easy to order the bike and great description of the purchase. Appreciate the advice to an alternate bike since bike I was interested in no longer available.

Boone

Site Experience Feedback

Sep 03, 2024

All good

DBH

Site Experience Feedback

Sep 03, 2024

I like the large selection of bikes you have.

MNW

Site Experience Feedback

Sep 03, 2024

good experience thus far