Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 421 - 440 of 2,250
Trail King
Site Experience Feedback
Aug 30, 2024
No problems. I have ordered bikes here before. Looking forward to riding this one. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trail King
Post-Delivery Feedback
Sep 09, 2024
Great looking fatbike! I will it many miles on this! Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AMMS
Site Experience Feedback
Sep 09, 2024
Website it clean and easy to follow despite being a dated design. The lack of a search or filter options made the experience more difficult than necessary, as did being unable to view the items in your cart while still shopping. All payment options routed through PayPal despite one option indicating it was not a PayPal transaction, this is not a problem as the desired credit card can be added as a paymebt option in PayPal, but it was not labeled clearly leading to frustration.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Yemi
Site Experience Feedback
Aug 26, 2024
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessie
Site Experience Feedback
Sep 09, 2024
There was another out of stock bike I was interested in, but ultimately decided the one I bought is comparable or maybe better for me anyway.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MikeyB
Site Experience Feedback
Sep 09, 2024
It is a very dated website. The buttons for FrontSp29, etc were helpful to quickly find what I needed though. There should be a cart button in the upper right or somewhere like most sites have. It took me a while to find the button for the cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MonaK
Site Experience Feedback
Sep 08, 2024
Web site was a little difficult to find information
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Noodles
Site Experience Feedback
Sep 08, 2024
LOVE IT
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Sep 08, 2024
Could not complete order on iphone. When I press add to cart the paypal switch faulted out. Had to use laptop.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
No
Site Experience Feedback
Sep 08, 2024
…
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
HerrJohan
Site Experience Feedback
Sep 08, 2024
A Family member told me about this website. At first, I did not believe him referring to the price versus what you would get. While searching, I found a bike that I wanted for a very reasonable price. I will be looking for more bicycles in the future for my kids and wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rolpy
Site Experience Feedback
Sep 08, 2024
Unfortunately, not many MTB options for women 5'2" or less
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Wooddog
Site Experience Feedback
Sep 08, 2024
I tried to use a gift card for purchase it would no go through.A few Bike models are sold out in color and size.Looks good for what I ordered will be nice to try out a new bike.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott B
Site Experience Feedback
Aug 22, 2024
so far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
Good overall, but the address listed in my email for where my bike is getting shipped was incorrect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zzzonnie
Site Experience Feedback
Sep 07, 2024
Love bikes direct. Good prices and excellent products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 07, 2024
.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Edge McG
Site Experience Feedback
Sep 07, 2024
Would suggest providing information around Sales Tax being charged in the checkout process. when I went to check out the charge was $927. After adding a payment method then going back the the screen the pricing was a little over $989. assuming this is sales tax but it was not clear in the checkout process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 06, 2024
Solid. Found quality bike at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yp1316
Site Experience Feedback
Sep 06, 2024
Really good bikes for very affordable prices. My wife and I enjoy our very much. This is the first one for my daughter. Can’t wait to see it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Sep 06, 2024
Nice website very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »