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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 421 - 440 of 2,250

Trail King

Site Experience Feedback

Aug 30, 2024

No problems. I have ordered bikes here before. Looking forward to riding this one. Thanks!


Post-Delivery Feedback

Sep 09, 2024

Great looking fatbike! I will it many miles on this! Thank you

AMMS

Site Experience Feedback

Sep 09, 2024

Website it clean and easy to follow despite being a dated design. The lack of a search or filter options made the experience more difficult than necessary, as did being unable to view the items in your cart while still shopping. All payment options routed through PayPal despite one option indicating it was not a PayPal transaction, this is not a problem as the desired credit card can be added as a paymebt option in PayPal, but it was not labeled clearly leading to frustration.

Yemi

Site Experience Feedback

Aug 26, 2024

Thank you

Jessie

Site Experience Feedback

Sep 09, 2024

There was another out of stock bike I was interested in, but ultimately decided the one I bought is comparable or maybe better for me anyway.

MikeyB

Site Experience Feedback

Sep 09, 2024

It is a very dated website. The buttons for FrontSp29, etc were helpful to quickly find what I needed though. There should be a cart button in the upper right or somewhere like most sites have. It took me a while to find the button for the cart.

MonaK

Site Experience Feedback

Sep 08, 2024

Web site was a little difficult to find information

Noodles

Site Experience Feedback

Sep 08, 2024

LOVE IT

Dan

Site Experience Feedback

Sep 08, 2024

Could not complete order on iphone. When I press add to cart the paypal switch faulted out. Had to use laptop.

No

Site Experience Feedback

Sep 08, 2024

HerrJohan

Site Experience Feedback

Sep 08, 2024

A Family member told me about this website. At first, I did not believe him referring to the price versus what you would get. While searching, I found a bike that I wanted for a very reasonable price. I will be looking for more bicycles in the future for my kids and wife.

rolpy

Site Experience Feedback

Sep 08, 2024

Unfortunately, not many MTB options for women 5'2" or less

Wooddog

Site Experience Feedback

Sep 08, 2024

I tried to use a gift card for purchase it would no go through.A few Bike models are sold out in color and size.Looks good for what I ordered will be nice to try out a new bike.

Scott B

Site Experience Feedback

Aug 22, 2024

so far so good

Online Shopper

Site Experience Feedback

Aug 17, 2024

Good overall, but the address listed in my email for where my bike is getting shipped was incorrect.

Zzzonnie

Site Experience Feedback

Sep 07, 2024

Love bikes direct. Good prices and excellent products.

Online Shopper

Site Experience Feedback

Sep 07, 2024

.

Edge McG

Site Experience Feedback

Sep 07, 2024

Would suggest providing information around Sales Tax being charged in the checkout process. when I went to check out the charge was $927. After adding a payment method then going back the the screen the pricing was a little over $989. assuming this is sales tax but it was not clear in the checkout process

Online Shopper

Site Experience Feedback

Sep 06, 2024

Solid. Found quality bike at a good price.

Yp1316

Site Experience Feedback

Sep 06, 2024

Really good bikes for very affordable prices. My wife and I enjoy our very much. This is the first one for my daughter. Can’t wait to see it.

Nick

Site Experience Feedback

Sep 06, 2024

Nice website very easy to navigate