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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 401 - 420 of 2,250

Wadefishes

Site Experience Feedback

Aug 30, 2024

I’ve purchased here before several years ago. I would appreciate a final cost breakdown before the final sale takes place. I didn’t see this today

Duster

Site Experience Feedback

Sep 04, 2024

Great very easy


Post-Delivery Feedback

Sep 12, 2024

N/a

BikeDoctor

Site Experience Feedback

Sep 02, 2024

Good time


Post-Delivery Feedback

Sep 12, 2024

Cost effective and smooth process

jok

Site Experience Feedback

Sep 11, 2024

Good.

CEg

Site Experience Feedback

Sep 11, 2024

Good experience, website was a little intimidating at first but once I figured it out it was smooth sailing.

M Ric

Site Experience Feedback

Aug 25, 2024

Great experience


Post-Delivery Feedback

Sep 11, 2024

The whole experience was great! It exceeded my expectations.

Lolobiker

Site Experience Feedback

Sep 11, 2024

I purchased a bike many years ago. I Hope integrity of this website has continued through the years

uticamarco

Site Experience Feedback

Sep 11, 2024

I've made many purchases from bikesdirect.com. Love y'all. Highly recommend.

DrlMedic

Post-Delivery Feedback

Sep 11, 2024

This is a significant upgrade to my last bike and as tough as it is to let go of an old friend, this bike (probably my next-to-last at my age) will take me to new places, both on the road and in my Spirit, that were out of reach before.

cingdad

Site Experience Feedback

Sep 11, 2024

The purchase defaults to Paypal. I was expecting an in-house system but that might be better as Paypal is a payment provider and they will manage payment information instead of Bikes Direct. This takes the responsibility off them and they can focus on selling their products.

Julian

Site Experience Feedback

Sep 11, 2024

I was happy to find a great price on a brand-new road bike. I read positive reviews of the bike and site on a bike forum which cemented my decision.

Tripymiggy

Post-Delivery Feedback

Sep 11, 2024

Received my bike on time. Everything was great. I am super excited with my new bike and love it. I purchased the Gravity Ave white bike as a starter as I am a newbie to cycling. I will admit the instructions could of been better but then again I am a newbie. After getting it together rode out and am a huge fan. Thank you Bikesdirect for setting me on the right path and cant wait to upgrade to an even better bike

Pete T

Site Experience Feedback

Aug 29, 2024

All went smoothly….very user friendly


Post-Delivery Feedback

Sep 11, 2024

Was looking for a good quality mountain bike for rec/ exercise locally. They had a great sale on a motobecane bike. Delivered on time, easy to assemble, bike rides great! Overall, great experience via bikes direct.

Cass

Post-Delivery Feedback

Sep 11, 2024

The website is a little dated. Okay, a lot dated, but what lacks in flashiness, makes up in great deals, knowledge in bicycles, and awesome selection.

Bobby

Site Experience Feedback

Aug 29, 2024

Great prices on amazing products.


Post-Delivery Feedback

Sep 11, 2024

First of all, the bike I purchased came with a dropper post too long for that bike. Second, the wtb i25 rims are not meant for trail and enduro riding. They are gravel at most. Which means they will break on impact of heavy trails. It happened to me on my first ride. Rear rim is dented and out of true. Bikesdirect.com does not sell replacement parts. Only sets of wheels. Emailing customer service was like pulling teeth. Questions are not answered the first time around. Who ever Larry is, needs to learn customer service skills. This guy provided no help. I'm never buying a bike from here again. For the price of returning the bike, a new dropper post and now trying to find wheels, it's going to cost me the same price as a competitor for a better bike.

GT

Site Experience Feedback

Sep 11, 2024

ordering was very smooth

matt

Site Experience Feedback

Sep 10, 2024

Can't wait to ride!

Billbike

Site Experience Feedback

Sep 10, 2024

My 4th bike from BD. I ride em and then give them away

Jim S

Site Experience Feedback

Sep 10, 2024

No problems, and I appreciate the deal and the free book to read

Hawkeye

Site Experience Feedback

Sep 09, 2024

first two choices were sold out,but found what I wanted with an extra option added. cant wait till its delivered.