Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 401 - 420 of 2,250
Wadefishes
Site Experience Feedback
Aug 30, 2024
I’ve purchased here before several years ago. I would appreciate a final cost breakdown before the final sale takes place. I didn’t see this today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duster
Site Experience Feedback
Sep 04, 2024
Great very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duster
Post-Delivery Feedback
Sep 12, 2024
N/a
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
BikeDoctor
Site Experience Feedback
Sep 02, 2024
Good time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikeDoctor
Post-Delivery Feedback
Sep 12, 2024
Cost effective and smooth process
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jok
Site Experience Feedback
Sep 11, 2024
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CEg
Site Experience Feedback
Sep 11, 2024
Good experience, website was a little intimidating at first but once I figured it out it was smooth sailing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M Ric
Site Experience Feedback
Aug 25, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M Ric
Post-Delivery Feedback
Sep 11, 2024
The whole experience was great! It exceeded my expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lolobiker
Site Experience Feedback
Sep 11, 2024
I purchased a bike many years ago. I Hope integrity of this website has continued through the years
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
uticamarco
Site Experience Feedback
Sep 11, 2024
I've made many purchases from bikesdirect.com. Love y'all. Highly recommend.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DrlMedic
Post-Delivery Feedback
Sep 11, 2024
This is a significant upgrade to my last bike and as tough as it is to let go of an old friend, this bike (probably my next-to-last at my age) will take me to new places, both on the road and in my Spirit, that were out of reach before.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
cingdad
Site Experience Feedback
Sep 11, 2024
The purchase defaults to Paypal. I was expecting an in-house system but that might be better as Paypal is a payment provider and they will manage payment information instead of Bikes Direct. This takes the responsibility off them and they can focus on selling their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Julian
Site Experience Feedback
Sep 11, 2024
I was happy to find a great price on a brand-new road bike. I read positive reviews of the bike and site on a bike forum which cemented my decision.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tripymiggy
Post-Delivery Feedback
Sep 11, 2024
Received my bike on time. Everything was great. I am super excited with my new bike and love it. I purchased the Gravity Ave white bike as a starter as I am a newbie to cycling. I will admit the instructions could of been better but then again I am a newbie. After getting it together rode out and am a huge fan. Thank you Bikesdirect for setting me on the right path and cant wait to upgrade to an even better bike
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pete T
Site Experience Feedback
Aug 29, 2024
All went smoothly….very user friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pete T
Post-Delivery Feedback
Sep 11, 2024
Was looking for a good quality mountain bike for rec/ exercise locally. They had a great sale on a motobecane bike. Delivered on time, easy to assemble, bike rides great! Overall, great experience via bikes direct.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Cass
Post-Delivery Feedback
Sep 11, 2024
The website is a little dated. Okay, a lot dated, but what lacks in flashiness, makes up in great deals, knowledge in bicycles, and awesome selection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Bobby
Site Experience Feedback
Aug 29, 2024
Great prices on amazing products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bobby
Post-Delivery Feedback
Sep 11, 2024
First of all, the bike I purchased came with a dropper post too long for that bike. Second, the wtb i25 rims are not meant for trail and enduro riding. They are gravel at most. Which means they will break on impact of heavy trails. It happened to me on my first ride. Rear rim is dented and out of true. Bikesdirect.com does not sell replacement parts. Only sets of wheels. Emailing customer service was like pulling teeth. Questions are not answered the first time around. Who ever Larry is, needs to learn customer service skills. This guy provided no help. I'm never buying a bike from here again. For the price of returning the bike, a new dropper post and now trying to find wheels, it's going to cost me the same price as a competitor for a better bike.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
GT
Site Experience Feedback
Sep 11, 2024
ordering was very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
matt
Site Experience Feedback
Sep 10, 2024
Can't wait to ride!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billbike
Site Experience Feedback
Sep 10, 2024
My 4th bike from BD. I ride em and then give them away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim S
Site Experience Feedback
Sep 10, 2024
No problems, and I appreciate the deal and the free book to read
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hawkeye
Site Experience Feedback
Sep 09, 2024
first two choices were sold out,but found what I wanted with an extra option added. cant wait till its delivered.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »