Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 381 - 400 of 2,250
Online Shopper
Site Experience Feedback
Sep 15, 2024
Overall appearance of the website is a bit dated
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Zack W
Site Experience Feedback
Sep 15, 2024
Quick easy inexpensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
CycloTeacher
Site Experience Feedback
Sep 15, 2024
I have been a customer of BikesDirect for over a decade. I have been satisfied with the quality of the bikes. I am reasonably handy and can assemble and tune my own bikes so having bikes shipped directly to me is a huge cost savings over brick-and-mortar storefronts. My children have recently started riding so I have purchased BD bikes for each of them at a much better quality than department stores and much better value than a bike shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BnJ
Site Experience Feedback
Sep 15, 2024
Weve been buying from Bikes Direct since 2004 and always have had a good experience with quality rides. This is the 2nd ebike we have bought from BD and the detailed website description is a huge benefit. We also love the good prices and free shipping. thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rags
Site Experience Feedback
Sep 15, 2024
i would like to see options dropdown where i could specify what kind of handle , tires etc
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DD
Site Experience Feedback
Aug 17, 2024
I didn't see a search bar on the website. Check-out is less than easy.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
DD
Post-Delivery Feedback
Sep 14, 2024
Shipping was very fast which is great. Ordering process is easy. Sizing chart is way off for me. Bike frame is a lot taller than I would like. However; that is my fault. I like the bike very much but it needed a lot of tuning. Wheels are not straight and gears shifts need work. FYI, I don't give 10 ratings very often.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Floyd
Site Experience Feedback
Sep 14, 2024
Fonts could be bigger.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
joe
Site Experience Feedback
Aug 30, 2024
I did not want to pay for bike with pay pal would have liked to use another crad card
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
StanRC
Site Experience Feedback
Sep 14, 2024
Very good buying experience with Bikes Direct. I've purchased from y'all before; the products are high quality and the prices are excellent. The website is okay--maybe not the best in the world, but it works for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PB-571
Site Experience Feedback
Aug 27, 2024
Nice selection & easy order experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PB-571
Post-Delivery Feedback
Sep 13, 2024
Easy selection and ordering. Got a good price on my selection. Equipment is very satisfactory and meetings my needs.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
motobike
Site Experience Feedback
Sep 01, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
motobike
Post-Delivery Feedback
Sep 13, 2024
Bikes Direct has great products and service. If need a bike get it from Bikes Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 13, 2024
good
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
me
Site Experience Feedback
Sep 13, 2024
It will be nice to have an adult sized bmx bike - they are fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duke
Site Experience Feedback
Sep 13, 2024
I wish tax would have shown up on the bill. PLEASE make sure you send me the right size seat post. In the past I’ve had to throw away the one you sent because it was too short.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 13, 2024
Experience was great, will recommend to others.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 13, 2024
I'm very please with the purchase experience, and hopping that the end product is the same.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Social
Site Experience Feedback
Sep 13, 2024
It needds updating but it works
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Beth
Site Experience Feedback
Sep 12, 2024
I enjoyed the selection and organization of the product types and specifications. The website is well laid out and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Michael
Site Experience Feedback
Sep 12, 2024
👍 good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TigerFan1
Site Experience Feedback
Sep 12, 2024
Overall good. I've looked at website for several years as I've repaired my Fuji bike and decided it's time to try one of your introductory type models as the specs are as good or better than my current bike and the price is fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »