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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 381 - 400 of 2,250

Online Shopper

Site Experience Feedback

Sep 15, 2024

Overall appearance of the website is a bit dated

Zack W

Site Experience Feedback

Sep 15, 2024

Quick easy inexpensive

CycloTeacher

Site Experience Feedback

Sep 15, 2024

I have been a customer of BikesDirect for over a decade. I have been satisfied with the quality of the bikes. I am reasonably handy and can assemble and tune my own bikes so having bikes shipped directly to me is a huge cost savings over brick-and-mortar storefronts. My children have recently started riding so I have purchased BD bikes for each of them at a much better quality than department stores and much better value than a bike shop.

BnJ

Site Experience Feedback

Sep 15, 2024

Weve been buying from Bikes Direct since 2004 and always have had a good experience with quality rides. This is the 2nd ebike we have bought from BD and the detailed website description is a huge benefit. We also love the good prices and free shipping. thank you

rags

Site Experience Feedback

Sep 15, 2024

i would like to see options dropdown where i could specify what kind of handle , tires etc

DD

Site Experience Feedback

Aug 17, 2024

I didn't see a search bar on the website. Check-out is less than easy.


Post-Delivery Feedback

Sep 14, 2024

Shipping was very fast which is great. Ordering process is easy. Sizing chart is way off for me. Bike frame is a lot taller than I would like. However; that is my fault. I like the bike very much but it needed a lot of tuning. Wheels are not straight and gears shifts need work. FYI, I don't give 10 ratings very often.

Floyd

Site Experience Feedback

Sep 14, 2024

Fonts could be bigger.

joe

Site Experience Feedback

Aug 30, 2024

I did not want to pay for bike with pay pal would have liked to use another crad card

StanRC

Site Experience Feedback

Sep 14, 2024

Very good buying experience with Bikes Direct. I've purchased from y'all before; the products are high quality and the prices are excellent. The website is okay--maybe not the best in the world, but it works for me.

PB-571

Site Experience Feedback

Aug 27, 2024

Nice selection & easy order experience


Post-Delivery Feedback

Sep 13, 2024

Easy selection and ordering. Got a good price on my selection. Equipment is very satisfactory and meetings my needs.

motobike

Site Experience Feedback

Sep 01, 2024

None


Post-Delivery Feedback

Sep 13, 2024

Bikes Direct has great products and service. If need a bike get it from Bikes Direct.

Online Shopper

Site Experience Feedback

Sep 13, 2024

good

me

Site Experience Feedback

Sep 13, 2024

It will be nice to have an adult sized bmx bike - they are fun

Duke

Site Experience Feedback

Sep 13, 2024

I wish tax would have shown up on the bill. PLEASE make sure you send me the right size seat post. In the past I’ve had to throw away the one you sent because it was too short.

Online Shopper

Site Experience Feedback

Sep 13, 2024

Experience was great, will recommend to others.

Rich

Site Experience Feedback

Sep 13, 2024

I'm very please with the purchase experience, and hopping that the end product is the same.

Social

Site Experience Feedback

Sep 13, 2024

It needds updating but it works

Beth

Site Experience Feedback

Sep 12, 2024

I enjoyed the selection and organization of the product types and specifications. The website is well laid out and easy to navigate.

Michael

Site Experience Feedback

Sep 12, 2024

👍 good

TigerFan1

Site Experience Feedback

Sep 12, 2024

Overall good. I've looked at website for several years as I've repaired my Fuji bike and decided it's time to try one of your introductory type models as the specs are as good or better than my current bike and the price is fantastic.