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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 361 - 380 of 2,250

Sam

Site Experience Feedback

Sep 18, 2024

Very straightforward purchasing process. Was recommended the sight by my brother in law. Super stoked!

Online Shopper

Site Experience Feedback

Sep 18, 2024

I would like to have an option to call and speak with a sales person.

Jerico

Site Experience Feedback

Sep 17, 2024

- Fast check out and easy to use without PayPal - Bike information is straightforward - Nice selection for biking beginners

Rider 1

Post-Delivery Feedback

Sep 17, 2024

Website is a little old school/not mobile friendly but overall everything worked out just fine.

Bingo

Site Experience Feedback

Sep 08, 2024

I liked the experience. We'll see how the bike is when I get it.


Post-Delivery Feedback

Sep 17, 2024

It was a great experience.

Kenny C

Site Experience Feedback

Sep 17, 2024

Site works fine, but looks terribly outdated. If it keeps the prices this low I’m all in.

Online Shopper

Post-Delivery Feedback

Sep 17, 2024

I wanted a 29 inch wheel and not a 26 inch

Kate

Site Experience Feedback

Sep 17, 2024

They had the best pricing on bikes for my son for his birthday. The website was easy to navigate and find what we were looking for. Very simple to interact with.

Jeff

Site Experience Feedback

Sep 17, 2024

Great service but the website is visually overwhelming, too much info presented on a single page. Amazing deals

Fraji

Post-Delivery Feedback

Sep 17, 2024

The bike arrived, but had problems. I assumed it would be good to ride, but it needed some adjustments done. The magnet needed to be moved close for the bike to work. It also had gear problems, the front brake was not working and it did not have seven gears. They sent me a video to watch so that I could fix the problems. I fixed the magnet, but the others are over my head, even with watching the video's. I shouldn't have to figure out the gears when I purchase a new bike.

Terri

Site Experience Feedback

Sep 17, 2024

I purchased a bike for my grandson. I received excellent advice on your chat line which helped me with my purchase. Thank you!

Roho

Site Experience Feedback

Sep 06, 2024

It was all good. Emailed with a question and answered quickly.

jj

Site Experience Feedback

Aug 26, 2024

great prices, free shipping, and huge selection

Tish

Site Experience Feedback

Sep 01, 2024

Quick and easy!


Post-Delivery Feedback

Sep 17, 2024

Good buying experience, arrived on time, packaged well.

Lostinmass

Site Experience Feedback

Sep 16, 2024

I like the prices and selections of bikes available. Checkout process was difficult to navigate. The site was not clear on which color option I will receive. I was not given an order number to reference.

Tj ride 260 days a year! ! work a YEAR!

Post-Delivery Feedback

Sep 16, 2024

The size fit of the frame is good but I had to change out the seat, The SRAM 12 speed is the way to go! Very Good. Should get 31000 mile out of this ride like I did out of the last one I did from you. Thanks bikesdircte.com

C?L%B in Surprise

Post-Delivery Feedback

Sep 16, 2024

Wanted to experience the 29er. Purchased the Big Wake for small price

Val

Site Experience Feedback

Sep 16, 2024

Pretty easy experience.

Wade

Post-Delivery Feedback

Sep 16, 2024

I had the bike for a month, love it. The bike was as advertised on website, shipping and packaging. Setup was mostly easy, but brake adjustments and tweaking the gear derailer was needed.

Dan

Site Experience Feedback

Sep 05, 2024

Need to show color options more readily, otherwise, fine.


Post-Delivery Feedback

Sep 15, 2024

Should be able to take phone calls.