Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 361 - 380 of 2,250
Sam
Site Experience Feedback
Sep 18, 2024
Very straightforward purchasing process. Was recommended the sight by my brother in law. Super stoked!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
I would like to have an option to call and speak with a sales person.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jerico
Site Experience Feedback
Sep 17, 2024
- Fast check out and easy to use without PayPal - Bike information is straightforward - Nice selection for biking beginners
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Rider 1
Post-Delivery Feedback
Sep 17, 2024
Website is a little old school/not mobile friendly but overall everything worked out just fine.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bingo
Site Experience Feedback
Sep 08, 2024
I liked the experience. We'll see how the bike is when I get it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bingo
Post-Delivery Feedback
Sep 17, 2024
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kenny C
Site Experience Feedback
Sep 17, 2024
Site works fine, but looks terribly outdated. If it keeps the prices this low I’m all in.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 17, 2024
I wanted a 29 inch wheel and not a 26 inch
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Kate
Site Experience Feedback
Sep 17, 2024
They had the best pricing on bikes for my son for his birthday. The website was easy to navigate and find what we were looking for. Very simple to interact with.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 17, 2024
Great service but the website is visually overwhelming, too much info presented on a single page. Amazing deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fraji
Post-Delivery Feedback
Sep 17, 2024
The bike arrived, but had problems. I assumed it would be good to ride, but it needed some adjustments done. The magnet needed to be moved close for the bike to work. It also had gear problems, the front brake was not working and it did not have seven gears. They sent me a video to watch so that I could fix the problems. I fixed the magnet, but the others are over my head, even with watching the video's. I shouldn't have to figure out the gears when I purchase a new bike.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Terri
Site Experience Feedback
Sep 17, 2024
I purchased a bike for my grandson. I received excellent advice on your chat line which helped me with my purchase. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roho
Site Experience Feedback
Sep 06, 2024
It was all good. Emailed with a question and answered quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jj
Site Experience Feedback
Aug 26, 2024
great prices, free shipping, and huge selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tish
Site Experience Feedback
Sep 01, 2024
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tish
Post-Delivery Feedback
Sep 17, 2024
Good buying experience, arrived on time, packaged well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lostinmass
Site Experience Feedback
Sep 16, 2024
I like the prices and selections of bikes available. Checkout process was difficult to navigate. The site was not clear on which color option I will receive. I was not given an order number to reference.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tj ride 260 days a year! ! work a YEAR!
Post-Delivery Feedback
Sep 16, 2024
The size fit of the frame is good but I had to change out the seat, The SRAM 12 speed is the way to go! Very Good. Should get 31000 mile out of this ride like I did out of the last one I did from you. Thanks bikesdircte.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
C?L%B in Surprise
Post-Delivery Feedback
Sep 16, 2024
Wanted to experience the 29er. Purchased the Big Wake for small price
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Val
Site Experience Feedback
Sep 16, 2024
Pretty easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wade
Post-Delivery Feedback
Sep 16, 2024
I had the bike for a month, love it. The bike was as advertised on website, shipping and packaging. Setup was mostly easy, but brake adjustments and tweaking the gear derailer was needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Dan
Site Experience Feedback
Sep 05, 2024
Need to show color options more readily, otherwise, fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dan
Post-Delivery Feedback
Sep 15, 2024
Should be able to take phone calls.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »