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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 341 - 360 of 2,250

Swede

Site Experience Feedback

Sep 08, 2024

So far so good


Post-Delivery Feedback

Sep 22, 2024

Seemless process, at this point seems like a good reliable product. Only suggestion is update your website to a more modern look and interface, as it seems shady.

Buey

Site Experience Feedback

Sep 22, 2024

2nd bike I purchase through Bikes Direct. 1st Bike, the frame broke and they worked with me to make it right. Very pleased with customer service!

Bigfoot 7

Site Experience Feedback

Sep 11, 2024

Quick and easy. I'm a repeat customer and was obviously please with my past experience with bikes direct.


Post-Delivery Feedback

Sep 21, 2024

This was my second experience with bikesdirect and went just as smoothly as the first. Your bikes have been far superior to similarly priced big box and variety store offerings, including the largest variety retailer in the US, and I particularly like the circumstance that I'm getting name brand components of high quality, like the bikes ridden by the pro's in the uci stage races. Keep up the good work.

DrBobH

Site Experience Feedback

Sep 04, 2024

all good.

Online Shopper

Site Experience Feedback

Sep 21, 2024

The website can use an upgrade from the aesthetic perspective. However the content and products are great

Ice Man

Site Experience Feedback

Aug 30, 2024

Everything went well except Pay pal kept trying to intercept the purchase.


Post-Delivery Feedback

Sep 20, 2024

Bikes Direct has quality bikes for good value.

DJ

Site Experience Feedback

Sep 20, 2024

Found a quality bike priced for a novice!

TC

Site Experience Feedback

Sep 20, 2024

didn't have my first 2 choices, but i needed a bike.

bikegirl

Site Experience Feedback

Sep 10, 2024

easy checkout and purchase, will probably purchase bikes from bikesdirect.com in the future. I have bought a Motobecane form this company in the past and it has been a great bike!


Post-Delivery Feedback

Sep 20, 2024

My wife and I have been mountain biking for over 30 years on 25-28lb dual suspension bikes (2 from Bikes Direct) with 26in wheels (old school). These 2 Motobecane Ebikes, we recently purchased, are amazing and a lot different. They are 29ers and they weigh over 50lbs (10lb battery), so there is a little getting used to. The 29ers are not as quick handling and their mass allows for amazing downhill speeds. The oversize brakes are very effective. They have 3 riding modes: Eco for the street and a little power, Trail for the trails and more power, and then Boost which is like someone lit a rocket on the bike. With all that said: They are well made and balanced nicely. Great components and will perform for years. The riding experience is surprising, literally. Today we rode a challenging 5 mile trail with a lot of elevation changes and the Ebikes performed flawlessly making the steepest climbs enjoyable and almost effortless. The average ride speed on our mountain bikes is about 8-8.5mph. But, on these Motobecane Ebikes our average was over 12mph. We plan on riding the forest roads here in N GA also. Great fun.

Jeff

Post-Delivery Feedback

Sep 20, 2024

This was a great bike buying experience. The ordering was straightforward and the details of each model were clearly listed. The bike arrived on time with no damage, and it was partially assembled to make the final steps very easy. For example—all the brakes and shifter cables were pre-installed and needed very little adjustment to start riding.

steve

Site Experience Feedback

Aug 29, 2024

stand over information that is on the box should be on the webpage

Online Shopper

Site Experience Feedback

Sep 20, 2024

The site design hasn't changed in at least 10 years. I'd like to be able to do some kind of search for "steal black single speed drop handle bars". Message me if you want help with that.

Tyson

Site Experience Feedback

Sep 20, 2024

Overall easy to make a purchase.

Timmy

Post-Delivery Feedback

Sep 19, 2024

Great bike at a great price! What more can you ask for?!

jmh_ma

Site Experience Feedback

Sep 19, 2024

It's a little dissapointing that I didn't find out item was sold out until checking out, It would be good to have them removed from the site or issue a warning early, but I understand how difficult that could be. Overall a great experience in the descriptions and comparisons. I'm thrilled at the pricing, speed of delivery and simplicity of assembly. I would and have recommended bikes direct and will continue to do so. I do not like dealing exclusively with paypal, alternative payment methods would be appreciated.

Catcher

Site Experience Feedback

Sep 19, 2024

Online chat is very good.

Jamie Hutt

Post-Delivery Feedback

Sep 19, 2024

Thrilled with my new mountain bike. It was well packed and arrived surprisingly quick. The bike was smartly disassembled and a breeze to put back together once it was out of the box. The deal was too good to pass up and while I was a little nervous about using this site for the first time, I don't regret trying it out. I'll be back!

GM

Post-Delivery Feedback

Sep 19, 2024

Bike was almost completely assembled and only required a few tools to complete. Brake and derailleur final tuning could be googled or brought to the local bike shop.

Online Shopper

Site Experience Feedback

Sep 18, 2024

need confirmation of product before purchase and stock and delivery time

Phil

Site Experience Feedback

Sep 18, 2024

Product price and check out was very good. The website just seemed a little archaic. reminded me of websites in the 90's. and pages were inconsistent. pictures and ways to view were different from bike to bike. Overall very happy with everything.