Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 341 - 360 of 2,250
Swede
Site Experience Feedback
Sep 08, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swede
Post-Delivery Feedback
Sep 22, 2024
Seemless process, at this point seems like a good reliable product. Only suggestion is update your website to a more modern look and interface, as it seems shady.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buey
Site Experience Feedback
Sep 22, 2024
2nd bike I purchase through Bikes Direct. 1st Bike, the frame broke and they worked with me to make it right. Very pleased with customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigfoot 7
Site Experience Feedback
Sep 11, 2024
Quick and easy. I'm a repeat customer and was obviously please with my past experience with bikes direct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigfoot 7
Post-Delivery Feedback
Sep 21, 2024
This was my second experience with bikesdirect and went just as smoothly as the first. Your bikes have been far superior to similarly priced big box and variety store offerings, including the largest variety retailer in the US, and I particularly like the circumstance that I'm getting name brand components of high quality, like the bikes ridden by the pro's in the uci stage races. Keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DrBobH
Site Experience Feedback
Sep 04, 2024
all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
The website can use an upgrade from the aesthetic perspective. However the content and products are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ice Man
Site Experience Feedback
Aug 30, 2024
Everything went well except Pay pal kept trying to intercept the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ice Man
Post-Delivery Feedback
Sep 20, 2024
Bikes Direct has quality bikes for good value.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
DJ
Site Experience Feedback
Sep 20, 2024
Found a quality bike priced for a novice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TC
Site Experience Feedback
Sep 20, 2024
didn't have my first 2 choices, but i needed a bike.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
bikegirl
Site Experience Feedback
Sep 10, 2024
easy checkout and purchase, will probably purchase bikes from bikesdirect.com in the future. I have bought a Motobecane form this company in the past and it has been a great bike!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bikegirl
Post-Delivery Feedback
Sep 20, 2024
My wife and I have been mountain biking for over 30 years on 25-28lb dual suspension bikes (2 from Bikes Direct) with 26in wheels (old school). These 2 Motobecane Ebikes, we recently purchased, are amazing and a lot different. They are 29ers and they weigh over 50lbs (10lb battery), so there is a little getting used to. The 29ers are not as quick handling and their mass allows for amazing downhill speeds. The oversize brakes are very effective. They have 3 riding modes: Eco for the street and a little power, Trail for the trails and more power, and then Boost which is like someone lit a rocket on the bike. With all that said: They are well made and balanced nicely. Great components and will perform for years. The riding experience is surprising, literally. Today we rode a challenging 5 mile trail with a lot of elevation changes and the Ebikes performed flawlessly making the steepest climbs enjoyable and almost effortless. The average ride speed on our mountain bikes is about 8-8.5mph. But, on these Motobecane Ebikes our average was over 12mph. We plan on riding the forest roads here in N GA also. Great fun.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jeff
Post-Delivery Feedback
Sep 20, 2024
This was a great bike buying experience. The ordering was straightforward and the details of each model were clearly listed. The bike arrived on time with no damage, and it was partially assembled to make the final steps very easy. For example—all the brakes and shifter cables were pre-installed and needed very little adjustment to start riding.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 6
- Full ratings for this review »
steve
Site Experience Feedback
Aug 29, 2024
stand over information that is on the box should be on the webpage
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
The site design hasn't changed in at least 10 years. I'd like to be able to do some kind of search for "steal black single speed drop handle bars". Message me if you want help with that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyson
Site Experience Feedback
Sep 20, 2024
Overall easy to make a purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Timmy
Post-Delivery Feedback
Sep 19, 2024
Great bike at a great price! What more can you ask for?!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jmh_ma
Site Experience Feedback
Sep 19, 2024
It's a little dissapointing that I didn't find out item was sold out until checking out, It would be good to have them removed from the site or issue a warning early, but I understand how difficult that could be. Overall a great experience in the descriptions and comparisons. I'm thrilled at the pricing, speed of delivery and simplicity of assembly. I would and have recommended bikes direct and will continue to do so. I do not like dealing exclusively with paypal, alternative payment methods would be appreciated.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Catcher
Site Experience Feedback
Sep 19, 2024
Online chat is very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamie Hutt
Post-Delivery Feedback
Sep 19, 2024
Thrilled with my new mountain bike. It was well packed and arrived surprisingly quick. The bike was smartly disassembled and a breeze to put back together once it was out of the box. The deal was too good to pass up and while I was a little nervous about using this site for the first time, I don't regret trying it out. I'll be back!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
GM
Post-Delivery Feedback
Sep 19, 2024
Bike was almost completely assembled and only required a few tools to complete. Brake and derailleur final tuning could be googled or brought to the local bike shop.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
need confirmation of product before purchase and stock and delivery time
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Phil
Site Experience Feedback
Sep 18, 2024
Product price and check out was very good. The website just seemed a little archaic. reminded me of websites in the 90's. and pages were inconsistent. pictures and ways to view were different from bike to bike. Overall very happy with everything.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »