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Bikesdirect.com Reviews - 2,242 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 321 - 340 of 2,242

Walt

Site Experience Feedback

Sep 07, 2024

Website is a bit outdated technology-wise. Felt like I was back in the 1990s, but I was able to look around and settle on the bike I wanted. Nice selection of bikes and great prices/value.


Post-Delivery Feedback

Sep 24, 2024

Quality product at discount price. Awesome deal. Very happy with purchase. Highly recommend to my friends. After receiving this one, I bought another one for my wife.

kraammer

Site Experience Feedback

Sep 02, 2024

Poor quality and customer service. Bike had a failure and they wont stand behind their merchandise. It cost me $100 to fix a $400 bike within the 1st 2 weeks. Terrible customer service.


Post-Delivery Feedback

Sep 24, 2024

This company is terrible I had problems it cost me $100 to fix it a brand new bike they had no interest in helping.

Troy from Calflex

Post-Delivery Feedback

Sep 24, 2024

I was looking for a quality affordable dirt jumper and bikes direct had exactly what I was looking. I saved $500+, and the bike arrived in about 3 days with free shipping! Great purchase experience!

Gorge

Site Experience Feedback

Sep 23, 2024

Pleasant experience.

Jerry

Site Experience Feedback

Sep 23, 2024

Had a good experience with the website. A lot of information is shown. Very good selection to choose from. Ordering was easy and quick.

Tinaju

Site Experience Feedback

Sep 23, 2024

Horrible experience. They do not inform you of anything mentioned. They keep staying for us to fix the bike ourselves that is not the problem. The problem is the company. We should have known when we saw the website.......

NicoleBeReal

Site Experience Feedback

Sep 23, 2024

I do not know how my address is recorded. I paid by CC but not sure where it is being shipped other than the credit card address.

Essential

Site Experience Feedback

Sep 23, 2024

I came. I saw. I purchased

Brooke

Site Experience Feedback

Sep 15, 2024

Website is busy and hard to follow


Post-Delivery Feedback

Sep 23, 2024

We’ve ordered two full suspension bikes from here in the past month. We’re very happy with them. Great quality for the price

Ton

Site Experience Feedback

Sep 22, 2024

It was super easy to order from Bikesdirect.com. The prices were great. I have used them once before and would use them again. Thank you!

Lee

Site Experience Feedback

Sep 22, 2024

It went well. Will be able to comment further after bike arrives.

Bernie

Site Experience Feedback

Sep 22, 2024

Great

Swede

Site Experience Feedback

Sep 08, 2024

So far so good


Post-Delivery Feedback

Sep 22, 2024

Seemless process, at this point seems like a good reliable product. Only suggestion is update your website to a more modern look and interface, as it seems shady.

Buey

Site Experience Feedback

Sep 22, 2024

2nd bike I purchase through Bikes Direct. 1st Bike, the frame broke and they worked with me to make it right. Very pleased with customer service!

Bigfoot 7

Site Experience Feedback

Sep 11, 2024

Quick and easy. I'm a repeat customer and was obviously please with my past experience with bikes direct.


Post-Delivery Feedback

Sep 21, 2024

This was my second experience with bikesdirect and went just as smoothly as the first. Your bikes have been far superior to similarly priced big box and variety store offerings, including the largest variety retailer in the US, and I particularly like the circumstance that I'm getting name brand components of high quality, like the bikes ridden by the pro's in the uci stage races. Keep up the good work.

DrBobH

Site Experience Feedback

Sep 04, 2024

all good.

Online Shopper

Site Experience Feedback

Sep 21, 2024

The website can use an upgrade from the aesthetic perspective. However the content and products are great

Ice Man

Site Experience Feedback

Aug 30, 2024

Everything went well except Pay pal kept trying to intercept the purchase.


Post-Delivery Feedback

Sep 20, 2024

Bikes Direct has quality bikes for good value.

DJ

Site Experience Feedback

Sep 20, 2024

Found a quality bike priced for a novice!

TC

Site Experience Feedback

Sep 20, 2024

didn't have my first 2 choices, but i needed a bike.