Bikesdirect.com Reviews - 2,242 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 321 - 340 of 2,242
Walt
Site Experience Feedback
Sep 07, 2024
Website is a bit outdated technology-wise. Felt like I was back in the 1990s, but I was able to look around and settle on the bike I wanted. Nice selection of bikes and great prices/value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Walt
Post-Delivery Feedback
Sep 24, 2024
Quality product at discount price. Awesome deal. Very happy with purchase. Highly recommend to my friends. After receiving this one, I bought another one for my wife.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
kraammer
Site Experience Feedback
Sep 02, 2024
Poor quality and customer service. Bike had a failure and they wont stand behind their merchandise. It cost me $100 to fix a $400 bike within the 1st 2 weeks. Terrible customer service.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
kraammer
Post-Delivery Feedback
Sep 24, 2024
This company is terrible I had problems it cost me $100 to fix it a brand new bike they had no interest in helping.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Troy from Calflex
Post-Delivery Feedback
Sep 24, 2024
I was looking for a quality affordable dirt jumper and bikes direct had exactly what I was looking. I saved $500+, and the bike arrived in about 3 days with free shipping! Great purchase experience!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gorge
Site Experience Feedback
Sep 23, 2024
Pleasant experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jerry
Site Experience Feedback
Sep 23, 2024
Had a good experience with the website. A lot of information is shown. Very good selection to choose from. Ordering was easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tinaju
Site Experience Feedback
Sep 23, 2024
Horrible experience. They do not inform you of anything mentioned. They keep staying for us to fix the bike ourselves that is not the problem. The problem is the company. We should have known when we saw the website.......
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
NicoleBeReal
Site Experience Feedback
Sep 23, 2024
I do not know how my address is recorded. I paid by CC but not sure where it is being shipped other than the credit card address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Essential
Site Experience Feedback
Sep 23, 2024
I came. I saw. I purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Brooke
Site Experience Feedback
Sep 15, 2024
Website is busy and hard to follow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Brooke
Post-Delivery Feedback
Sep 23, 2024
We’ve ordered two full suspension bikes from here in the past month. We’re very happy with them. Great quality for the price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ton
Site Experience Feedback
Sep 22, 2024
It was super easy to order from Bikesdirect.com. The prices were great. I have used them once before and would use them again. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lee
Site Experience Feedback
Sep 22, 2024
It went well. Will be able to comment further after bike arrives.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bernie
Site Experience Feedback
Sep 22, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swede
Site Experience Feedback
Sep 08, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swede
Post-Delivery Feedback
Sep 22, 2024
Seemless process, at this point seems like a good reliable product. Only suggestion is update your website to a more modern look and interface, as it seems shady.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buey
Site Experience Feedback
Sep 22, 2024
2nd bike I purchase through Bikes Direct. 1st Bike, the frame broke and they worked with me to make it right. Very pleased with customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigfoot 7
Site Experience Feedback
Sep 11, 2024
Quick and easy. I'm a repeat customer and was obviously please with my past experience with bikes direct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigfoot 7
Post-Delivery Feedback
Sep 21, 2024
This was my second experience with bikesdirect and went just as smoothly as the first. Your bikes have been far superior to similarly priced big box and variety store offerings, including the largest variety retailer in the US, and I particularly like the circumstance that I'm getting name brand components of high quality, like the bikes ridden by the pro's in the uci stage races. Keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DrBobH
Site Experience Feedback
Sep 04, 2024
all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
The website can use an upgrade from the aesthetic perspective. However the content and products are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ice Man
Site Experience Feedback
Aug 30, 2024
Everything went well except Pay pal kept trying to intercept the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ice Man
Post-Delivery Feedback
Sep 20, 2024
Bikes Direct has quality bikes for good value.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
DJ
Site Experience Feedback
Sep 20, 2024
Found a quality bike priced for a novice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TC
Site Experience Feedback
Sep 20, 2024
didn't have my first 2 choices, but i needed a bike.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »