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Bikesdirect.com Reviews - 2,242 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 301 - 320 of 2,242

Tommy

Site Experience Feedback

Sep 21, 2024

I liked how the products descriptions but for someone who knows little to nothing about bikes I found it difficult to navigate

Andrew

Post-Delivery Feedback

Sep 29, 2024

The Gravity HD Trail 29er I bought has been a pretty good bike so far. It came on time and as described. It’s a great looking bike and I’m happy I picked it. I look forward to getting it dialed in so I can enjoy miles and miles of the trails near me.

Aaron

Site Experience Feedback

Sep 29, 2024

Good interaction

Aj

Site Experience Feedback

Sep 28, 2024

Pretty good I think I wanted to start biking, but I saw prices were just too high to risk, so I tried out this website and was happy to see this sale going on and wanted to give it a shot wish me luck.

Barry Bluejeans

Site Experience Feedback

Sep 28, 2024

Kind of confusing, had to do some research but hopefully this will be a great bike for years to come.

Bill

Post-Delivery Feedback

Sep 28, 2024

Prices are very good. No booklet information on the componentry. Scuff found on seat stay in the paint. Relatively easy to assemble. On time delivery.

Seconds BD Bike Buyer

Site Experience Feedback

Sep 27, 2024

This is the 2nd bike purchased from BikesDirect. The first bike was freaking amazing. Just over $2000 for a 23 pound full-suspension bike that I raced for several years without issue. Fine bike. My big feedback for BD.com would be to change the look/feel of the site. The site has a terrible feel IMO, and does not reflect how nice some of the bikes can be.

BikeandBlades

Site Experience Feedback

Sep 27, 2024

Site is kind of clunky, checkout is great.

Richie

Site Experience Feedback

Sep 27, 2024

Always excellent

Fred

Site Experience Feedback

Sep 26, 2024

Checkout was easy. Website design is terrible

tplunky

Site Experience Feedback

Sep 26, 2024

Reasonable

Demo

Site Experience Feedback

Sep 26, 2024

Information about bike is thorough with an efficient checkout.

Mike

Site Experience Feedback

Sep 08, 2024

Very difficult to contact merchant by email or phone.


Post-Delivery Feedback

Sep 26, 2024

Good prices, fast delivery.

Sky

Site Experience Feedback

Sep 25, 2024

paypal made the shopping experience simple and fast

Monty

Site Experience Feedback

Sep 25, 2024

Great deals, ordering is super easy!

Neil of Eureka

Post-Delivery Feedback

Sep 25, 2024

Setup directions were poor at best. This is my second order in 10 years. The first bike had good directions for assembly The dropping seat post was lacking instructions or information

Kim

Site Experience Feedback

Sep 25, 2024

At first, I had a really hard time, but when I reloaded the page it worked

Tom

Site Experience Feedback

Sep 15, 2024

Bikes Direct is miraculous. Great quality at amazing prices, with excellent customer service.

Ani

Site Experience Feedback

Sep 24, 2024

Bikes Direct have good options with very reasonable pricing. Very happy.

Online Shopper

Site Experience Feedback

Sep 24, 2024

good experience