Bikesdirect.com Reviews - 2,242 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 301 - 320 of 2,242
Tommy
Site Experience Feedback
Sep 21, 2024
I liked how the products descriptions but for someone who knows little to nothing about bikes I found it difficult to navigate
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Andrew
Post-Delivery Feedback
Sep 29, 2024
The Gravity HD Trail 29er I bought has been a pretty good bike so far. It came on time and as described. It’s a great looking bike and I’m happy I picked it. I look forward to getting it dialed in so I can enjoy miles and miles of the trails near me.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Aaron
Site Experience Feedback
Sep 29, 2024
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Aj
Site Experience Feedback
Sep 28, 2024
Pretty good I think I wanted to start biking, but I saw prices were just too high to risk, so I tried out this website and was happy to see this sale going on and wanted to give it a shot wish me luck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barry Bluejeans
Site Experience Feedback
Sep 28, 2024
Kind of confusing, had to do some research but hopefully this will be a great bike for years to come.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 28, 2024
Prices are very good. No booklet information on the componentry. Scuff found on seat stay in the paint. Relatively easy to assemble. On time delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Seconds BD Bike Buyer
Site Experience Feedback
Sep 27, 2024
This is the 2nd bike purchased from BikesDirect. The first bike was freaking amazing. Just over $2000 for a 23 pound full-suspension bike that I raced for several years without issue. Fine bike. My big feedback for BD.com would be to change the look/feel of the site. The site has a terrible feel IMO, and does not reflect how nice some of the bikes can be.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikeandBlades
Site Experience Feedback
Sep 27, 2024
Site is kind of clunky, checkout is great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Richie
Site Experience Feedback
Sep 27, 2024
Always excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Sep 26, 2024
Checkout was easy. Website design is terrible
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tplunky
Site Experience Feedback
Sep 26, 2024
Reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Demo
Site Experience Feedback
Sep 26, 2024
Information about bike is thorough with an efficient checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 08, 2024
Very difficult to contact merchant by email or phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Sep 26, 2024
Good prices, fast delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sky
Site Experience Feedback
Sep 25, 2024
paypal made the shopping experience simple and fast
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Monty
Site Experience Feedback
Sep 25, 2024
Great deals, ordering is super easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Neil of Eureka
Post-Delivery Feedback
Sep 25, 2024
Setup directions were poor at best. This is my second order in 10 years. The first bike had good directions for assembly The dropping seat post was lacking instructions or information
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Kim
Site Experience Feedback
Sep 25, 2024
At first, I had a really hard time, but when I reloaded the page it worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Sep 15, 2024
Bikes Direct is miraculous. Great quality at amazing prices, with excellent customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ani
Site Experience Feedback
Sep 24, 2024
Bikes Direct have good options with very reasonable pricing. Very happy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 24, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »