Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 281 - 300 of 2,249
Online Shopper
Site Experience Feedback
Sep 20, 2024
I hope it’s a great bike at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric the biking
Site Experience Feedback
Sep 16, 2024
I like the technical details provided about the bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TonyB
Site Experience Feedback
Oct 03, 2024
I was in the market to purchase a 27.5 mountain bike then I saw your ad and purchased the cojones. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 02, 2024
hello, I hope the bike will be ok because the price is great. the website is a bit outdated and there aren't enough pictures to see the bikes from different angles.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Don C
Site Experience Feedback
Oct 02, 2024
Simple fast experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
happy guy!
Site Experience Feedback
Oct 02, 2024
was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony V
Site Experience Feedback
Sep 19, 2024
I like to bike lets do this
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony V
Post-Delivery Feedback
Oct 02, 2024
bike did not appear as advertised and had little baby tires on it ,
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
Bonzi
Site Experience Feedback
Oct 01, 2024
Good products with great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Oct 01, 2024
Website is 2000 era but easy to navigate. Choices are sorted for ease of finding what you want.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GOOD EXPERIENCE
Post-Delivery Feedback
Oct 01, 2024
I got what I expected at a price that was much better than I expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
coalvatis
Site Experience Feedback
Oct 01, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Erik
Site Experience Feedback
Sep 30, 2024
It was great can't wait to get my bike
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Danfrompiter
Site Experience Feedback
Sep 29, 2024
It is the 3rd time I am buying a bike for myself or a family member in the last 10 years. Previous experience with Motobecane or Gravity bike brands was very positive - quality bikes with less brand names but a great value. Hope that this purchase of an adventure road bike would also live to my high expectations. Bike assembly and tune-up is of course required, but that's built into the lowest price
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Lightening Biker
Site Experience Feedback
Sep 17, 2024
Very easy and straightforward interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lightening Biker
Post-Delivery Feedback
Sep 30, 2024
Just make sure you review the components carefully. A couple components were not what were expected, but that was on me for not researching all aspects of components. FEDEX misinformed me on parcel arrival date. When parcel was not gonna show up on time, FEDEX gad no idea where bike was. Shipping was delayed by 2 days. I was not too worried as lost products would be covered and replaced if lost. This situation no way reflects on Bikes Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 1
- Customer Support: 10
- Full ratings for this review »
Emaniez
Site Experience Feedback
Sep 30, 2024
Saved money, save time by buying a bike online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bkkamei
Site Experience Feedback
Sep 30, 2024
Looking for parts for a project bike and this is was just was what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Sep 30, 2024
Had a hard time looking for tool kits as they were not directly listed anywhere to find them. I also wanted to know more about the company but there is very little information about it. Is the company family owned? That was my biggest question.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Bytor3262
Site Experience Feedback
Sep 29, 2024
So far so good. Waiting to receive an put together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robi
Site Experience Feedback
Sep 29, 2024
I bought a bike from BikesDirect many years ago. Just bought a more expensive bike today. The website is informative and lists all specifications needed, except the weight of the bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yau
Site Experience Feedback
Sep 29, 2024
The UI is really atrocious, but a lot of useful information in the descriptions such as sizing charts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »