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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 281 - 300 of 2,249

Online Shopper

Site Experience Feedback

Sep 20, 2024

I hope it’s a great bike at a good price

Eric the biking

Site Experience Feedback

Sep 16, 2024

I like the technical details provided about the bike

TonyB

Site Experience Feedback

Oct 03, 2024

I was in the market to purchase a 27.5 mountain bike then I saw your ad and purchased the cojones. Thank you

Online Shopper

Site Experience Feedback

Oct 02, 2024

hello, I hope the bike will be ok because the price is great. the website is a bit outdated and there aren't enough pictures to see the bikes from different angles.

Don C

Site Experience Feedback

Oct 02, 2024

Simple fast experience

happy guy!

Site Experience Feedback

Oct 02, 2024

was a good experience

Tony V

Site Experience Feedback

Sep 19, 2024

I like to bike lets do this


Post-Delivery Feedback

Oct 02, 2024

bike did not appear as advertised and had little baby tires on it ,

Bonzi

Site Experience Feedback

Oct 01, 2024

Good products with great service

Rick

Site Experience Feedback

Oct 01, 2024

Website is 2000 era but easy to navigate. Choices are sorted for ease of finding what you want.

GOOD EXPERIENCE

Post-Delivery Feedback

Oct 01, 2024

I got what I expected at a price that was much better than I expected.

coalvatis

Site Experience Feedback

Oct 01, 2024

n/a

Erik

Site Experience Feedback

Sep 30, 2024

It was great can't wait to get my bike

Danfrompiter

Site Experience Feedback

Sep 29, 2024

It is the 3rd time I am buying a bike for myself or a family member in the last 10 years. Previous experience with Motobecane or Gravity bike brands was very positive - quality bikes with less brand names but a great value. Hope that this purchase of an adventure road bike would also live to my high expectations. Bike assembly and tune-up is of course required, but that's built into the lowest price

Lightening Biker

Site Experience Feedback

Sep 17, 2024

Very easy and straightforward interaction.


Post-Delivery Feedback

Sep 30, 2024

Just make sure you review the components carefully. A couple components were not what were expected, but that was on me for not researching all aspects of components. FEDEX misinformed me on parcel arrival date. When parcel was not gonna show up on time, FEDEX gad no idea where bike was. Shipping was delayed by 2 days. I was not too worried as lost products would be covered and replaced if lost. This situation no way reflects on Bikes Direct.

Emaniez

Site Experience Feedback

Sep 30, 2024

Saved money, save time by buying a bike online.

Bkkamei

Site Experience Feedback

Sep 30, 2024

Looking for parts for a project bike and this is was just was what I was looking for.

Ryan

Site Experience Feedback

Sep 30, 2024

Had a hard time looking for tool kits as they were not directly listed anywhere to find them. I also wanted to know more about the company but there is very little information about it. Is the company family owned? That was my biggest question.

Bytor3262

Site Experience Feedback

Sep 29, 2024

So far so good. Waiting to receive an put together.

Robi

Site Experience Feedback

Sep 29, 2024

I bought a bike from BikesDirect many years ago. Just bought a more expensive bike today. The website is informative and lists all specifications needed, except the weight of the bike.

Yau

Site Experience Feedback

Sep 29, 2024

The UI is really atrocious, but a lot of useful information in the descriptions such as sizing charts.