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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 261 - 280 of 2,249

Big En

Site Experience Feedback

Oct 06, 2024

Easy! Would shop the website in the future. I purchased a bike several years ago and am impressed with the quality.

Fred

Site Experience Feedback

Oct 06, 2024

I have already received my order. biggest disappointment is that website said this bike would fit someone as tall at 6ft3in. No way. Seat post way to short. Bike is too small for 6ft person. I had to purchase 450mm seatpost just to ride this bike. Second disappointment is that bike shipped without front brake rotor. After many back and forth emails I purchased rotor on Amazon and Bikes Direct Larry reimbursed me.

be like mike

Site Experience Feedback

Oct 06, 2024

great bike site

Jd

Site Experience Feedback

Oct 06, 2024

Website is hard to use on a cell phone

Dun

Site Experience Feedback

Oct 05, 2024

The website design is a bit clumsy, which makes it hard to navigate and find relevant information quickly. Other than that, everything is perfect. Pricing is transparent without any hidden charges. As an existing Paypal user, I find it extremely easy to check out and pay.

bikeman

Site Experience Feedback

Oct 05, 2024

a nice experience

Online Shopper

Site Experience Feedback

Oct 05, 2024

I have several bikes from bikesdirect, all excellent and durable

Bob O

Site Experience Feedback

Sep 25, 2024

Everything was great except the site is way too busy. Needs to be simplified. Also the cart system brings you directly to paypal. It should allow you to see items before paypal


Post-Delivery Feedback

Oct 05, 2024

I would recommend bikes direct because you get a quality bike for half the price. It is delivered fast and easy to assemble. 10 out of 10

Sancho

Site Experience Feedback

Oct 04, 2024

Good quality bikes, been a huge fan since my first purchase ages ago. Glad there still around and producing great quality bikes.

R.B.

Site Experience Feedback

Oct 04, 2024

Thank you.

Lloyd

Site Experience Feedback

Oct 04, 2024

The overall interaction was great. It was a fantastic price and I think the bike will be exactly what I need for my type of riding, UNFORTUNATELY, I did not see that there was an adequate description or selection for the color.

Online Shopper

Site Experience Feedback

Oct 04, 2024

VERY HARD TO CHECK OUT AND MAKE PAYMENT STILL NOT SURE IT IS DONE

Wick

Site Experience Feedback

Oct 04, 2024

Shopping on bikesdirect was easy. If had to lookup some of the words used because I am not a professional bike rider - but otherwise it was understandable. The payment was flexible and I appreciate the various ways to pay.

bad customer

Post-Delivery Feedback

Oct 04, 2024

poor customer support, they did not understand what the problem was. they just wanted to go round and round with me about how in the instruction I was at fault by not tuning up the bicycle when I received it I told them I was not a bicycle mechanic...I sent many photos documenting the problem they ignored them or did not understand what they were looking at.I asked them to replace a $18 part and they ignored me, why even have customer support?

Lor

Post-Delivery Feedback

Oct 04, 2024

Bike looks great. The bike was delivered on time. Also, everything was packed well. Price was right.

SteveR

Site Experience Feedback

Oct 04, 2024

Good interaction. I have ordered from BikesDirect several times in the past so I am already familiar with their website organization, which made today's interaction very efficient. Website is a bit busy/dated, but is still relatively easy to navigate. Great company and service in the past, and expect the same with this purchase.

TEA LEE

Site Experience Feedback

Oct 03, 2024

Wish that you have a search function to easily go back on the item. Also a link from the shopping card back to the bike would be helpful

Golfergirl

Site Experience Feedback

Oct 03, 2024

The website was very user friendly.

Tracer The Chaser

Site Experience Feedback

Oct 03, 2024

Yay!

Uch

Site Experience Feedback

Oct 03, 2024

Love the products. This is my 2nd bike here.