Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 261 - 280 of 2,249
Big En
Site Experience Feedback
Oct 06, 2024
Easy! Would shop the website in the future. I purchased a bike several years ago and am impressed with the quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Oct 06, 2024
I have already received my order. biggest disappointment is that website said this bike would fit someone as tall at 6ft3in. No way. Seat post way to short. Bike is too small for 6ft person. I had to purchase 450mm seatpost just to ride this bike. Second disappointment is that bike shipped without front brake rotor. After many back and forth emails I purchased rotor on Amazon and Bikes Direct Larry reimbursed me.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
be like mike
Site Experience Feedback
Oct 06, 2024
great bike site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jd
Site Experience Feedback
Oct 06, 2024
Website is hard to use on a cell phone
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Dun
Site Experience Feedback
Oct 05, 2024
The website design is a bit clumsy, which makes it hard to navigate and find relevant information quickly. Other than that, everything is perfect. Pricing is transparent without any hidden charges. As an existing Paypal user, I find it extremely easy to check out and pay.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bikeman
Site Experience Feedback
Oct 05, 2024
a nice experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
I have several bikes from bikesdirect, all excellent and durable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob O
Site Experience Feedback
Sep 25, 2024
Everything was great except the site is way too busy. Needs to be simplified. Also the cart system brings you directly to paypal. It should allow you to see items before paypal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob O
Post-Delivery Feedback
Oct 05, 2024
I would recommend bikes direct because you get a quality bike for half the price. It is delivered fast and easy to assemble. 10 out of 10
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sancho
Site Experience Feedback
Oct 04, 2024
Good quality bikes, been a huge fan since my first purchase ages ago. Glad there still around and producing great quality bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
R.B.
Site Experience Feedback
Oct 04, 2024
Thank you.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lloyd
Site Experience Feedback
Oct 04, 2024
The overall interaction was great. It was a fantastic price and I think the bike will be exactly what I need for my type of riding, UNFORTUNATELY, I did not see that there was an adequate description or selection for the color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 04, 2024
VERY HARD TO CHECK OUT AND MAKE PAYMENT STILL NOT SURE IT IS DONE
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Wick
Site Experience Feedback
Oct 04, 2024
Shopping on bikesdirect was easy. If had to lookup some of the words used because I am not a professional bike rider - but otherwise it was understandable. The payment was flexible and I appreciate the various ways to pay.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
bad customer
Post-Delivery Feedback
Oct 04, 2024
poor customer support, they did not understand what the problem was. they just wanted to go round and round with me about how in the instruction I was at fault by not tuning up the bicycle when I received it I told them I was not a bicycle mechanic...I sent many photos documenting the problem they ignored them or did not understand what they were looking at.I asked them to replace a $18 part and they ignored me, why even have customer support?
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 1
- Full ratings for this review »
Lor
Post-Delivery Feedback
Oct 04, 2024
Bike looks great. The bike was delivered on time. Also, everything was packed well. Price was right.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SteveR
Site Experience Feedback
Oct 04, 2024
Good interaction. I have ordered from BikesDirect several times in the past so I am already familiar with their website organization, which made today's interaction very efficient. Website is a bit busy/dated, but is still relatively easy to navigate. Great company and service in the past, and expect the same with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TEA LEE
Site Experience Feedback
Oct 03, 2024
Wish that you have a search function to easily go back on the item. Also a link from the shopping card back to the bike would be helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Golfergirl
Site Experience Feedback
Oct 03, 2024
The website was very user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tracer The Chaser
Site Experience Feedback
Oct 03, 2024
Yay!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uch
Site Experience Feedback
Oct 03, 2024
Love the products. This is my 2nd bike here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »