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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 241 - 260 of 2,249

Oldman

Site Experience Feedback

Oct 09, 2024

great

V

Site Experience Feedback

Oct 09, 2024

A little difficult to get through for payment, not sure if the color wanted is correct

Jimmy G

Site Experience Feedback

Oct 09, 2024

Always a good interaction with BikesDirect. The bike features organized in a table at the end of the web page makes it easy to compare bikes.

Woody

Site Experience Feedback

Sep 28, 2024

All good

K

Site Experience Feedback

Oct 09, 2024

Website feels a bit dated, but there are clear descriptions of products and great prices.

Sam

Site Experience Feedback

Oct 09, 2024

I would have liked more choice on color and to see the product I'm purchasing in the checkout - the reason for my N/A answers is that I don't know how this purchase/delivery will work out.

Bikesmom

Site Experience Feedback

Sep 19, 2024

It was not easy to chose and pay the bike at this time.


Post-Delivery Feedback

Oct 08, 2024

It was a great experience to get a bike in a good price. And it was very fast to respond to my request for changing delivery address. I was so happy to get a decent bike at the reasonable price.

Andrew

Site Experience Feedback

Oct 08, 2024

Amazing price for a quality bike. Very happy

Bob

Site Experience Feedback

Oct 08, 2024

I emailed Bikes Direct for help since I am an amateur in biking. Initial responses were very quick and helpful, although later communication was only ok. I came to Bikes Direct because of the recommendation of a friend. I must say, your website is awful. It is difficult to navigate, it is not intuitive or user friendly. I highly recommend a professional overhaul of the webpage.

Comparison

Site Experience Feedback

Oct 08, 2024

I would love to see a "compare models" tool

Bob

Site Experience Feedback

Sep 22, 2024

Does not specify whether peddles are included. Some confusion what bike ordered once order is placed. Would not allow me to use credit card, had to use pay pal.


Post-Delivery Feedback

Oct 08, 2024

Ordered a ebike. Particular bike was a very good buy. Afriend had an identical and I test rode it, it met all my expectations. Dropper post was very difficult to install. Bike would not power up. Worked wiith support to resolve problem. Downfall is they only communicate via email, which is cumbersome. A phone conversation would likely have solved problem much sooner. Returned bike for an exchange. Bike has very high qualifty components. Hoping this was a one time problem. Generic assembly manual supplied did not address this bike. On line videos did not really help. Once started assembly pretty straight forward.

Silviu

Post-Delivery Feedback

Oct 08, 2024

Website - i would have liked to see more photos of the product. Product manual - very generic and no product specific instructions with very poor quality graphics, no electronic availability Product - the front wheel disk brake is slightly warped, need to fix it at a bike shop. No place to install a bottle holder ( there is one below the frame, but it touches the front wheel), the front wheel is too close to frame, feet can touch the wheel when turning. Brand name components. Still a good price.

winston

Site Experience Feedback

Aug 05, 2024

ordering process was smooth and easy. purchase was for a pre order, so i wont know the quality of the product until i get it in september-october.

Online Shopper

Site Experience Feedback

Oct 07, 2024

.

HazyDave

Post-Delivery Feedback

Oct 07, 2024

Only real issue with my order is that I’m missing some of the clips to hold my front brake cable in place, and the front hydraulic disc brake rotor rubs against the brake pad and I’m not sure how to fix it yet. But I will research the process and figure it out I’m sure. Great quality for the price. Thank you.

another satisfied customer

Site Experience Feedback

Sep 27, 2024

This is the third purchase from bikes direct and I have been happy with the bikes I have purchased from them.


Post-Delivery Feedback

Oct 07, 2024

This is the second bike I have purchased BD and have been completely satisfied both with the bikes I bought and the prices that I paid.

Craig Lambert

Site Experience Feedback

Oct 06, 2024

My purchase experience was positive. Site was easy to navigate and the sizing charts were very helpful. I ordered this bike for my sister, knowing nothing about women's sizing and your guys' info was helpful for me to pick out the right one.

Online Shopper

Site Experience Feedback

Oct 06, 2024

Always liked this site

Ledge

Site Experience Feedback

Oct 06, 2024

Quick

Maxxax

Site Experience Feedback

Sep 20, 2024

Had no bad experiences. Seems to be a lot of a variety of information on each page though.


Post-Delivery Feedback

Oct 06, 2024

My order arrived on time. However, the reflectors that were supposed to be attached to the spokes on each tire were broken. Other than that, the order was a great experience.