Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 241 - 260 of 2,249
Oldman
Site Experience Feedback
Oct 09, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
V
Site Experience Feedback
Oct 09, 2024
A little difficult to get through for payment, not sure if the color wanted is correct
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Jimmy G
Site Experience Feedback
Oct 09, 2024
Always a good interaction with BikesDirect. The bike features organized in a table at the end of the web page makes it easy to compare bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woody
Site Experience Feedback
Sep 28, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
K
Site Experience Feedback
Oct 09, 2024
Website feels a bit dated, but there are clear descriptions of products and great prices.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 09, 2024
I would have liked more choice on color and to see the product I'm purchasing in the checkout - the reason for my N/A answers is that I don't know how this purchase/delivery will work out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bikesmom
Site Experience Feedback
Sep 19, 2024
It was not easy to chose and pay the bike at this time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bikesmom
Post-Delivery Feedback
Oct 08, 2024
It was a great experience to get a bike in a good price. And it was very fast to respond to my request for changing delivery address. I was so happy to get a decent bike at the reasonable price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
Oct 08, 2024
Amazing price for a quality bike. Very happy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 08, 2024
I emailed Bikes Direct for help since I am an amateur in biking. Initial responses were very quick and helpful, although later communication was only ok. I came to Bikes Direct because of the recommendation of a friend. I must say, your website is awful. It is difficult to navigate, it is not intuitive or user friendly. I highly recommend a professional overhaul of the webpage.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Comparison
Site Experience Feedback
Oct 08, 2024
I would love to see a "compare models" tool
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 22, 2024
Does not specify whether peddles are included. Some confusion what bike ordered once order is placed. Would not allow me to use credit card, had to use pay pal.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Oct 08, 2024
Ordered a ebike. Particular bike was a very good buy. Afriend had an identical and I test rode it, it met all my expectations. Dropper post was very difficult to install. Bike would not power up. Worked wiith support to resolve problem. Downfall is they only communicate via email, which is cumbersome. A phone conversation would likely have solved problem much sooner. Returned bike for an exchange. Bike has very high qualifty components. Hoping this was a one time problem. Generic assembly manual supplied did not address this bike. On line videos did not really help. Once started assembly pretty straight forward.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Silviu
Post-Delivery Feedback
Oct 08, 2024
Website - i would have liked to see more photos of the product. Product manual - very generic and no product specific instructions with very poor quality graphics, no electronic availability Product - the front wheel disk brake is slightly warped, need to fix it at a bike shop. No place to install a bottle holder ( there is one below the frame, but it touches the front wheel), the front wheel is too close to frame, feet can touch the wheel when turning. Brand name components. Still a good price.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
winston
Site Experience Feedback
Aug 05, 2024
ordering process was smooth and easy. purchase was for a pre order, so i wont know the quality of the product until i get it in september-october.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 07, 2024
.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
HazyDave
Post-Delivery Feedback
Oct 07, 2024
Only real issue with my order is that I’m missing some of the clips to hold my front brake cable in place, and the front hydraulic disc brake rotor rubs against the brake pad and I’m not sure how to fix it yet. But I will research the process and figure it out I’m sure. Great quality for the price. Thank you.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
another satisfied customer
Site Experience Feedback
Sep 27, 2024
This is the third purchase from bikes direct and I have been happy with the bikes I have purchased from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
another satisfied customer
Post-Delivery Feedback
Oct 07, 2024
This is the second bike I have purchased BD and have been completely satisfied both with the bikes I bought and the prices that I paid.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Craig Lambert
Site Experience Feedback
Oct 06, 2024
My purchase experience was positive. Site was easy to navigate and the sizing charts were very helpful. I ordered this bike for my sister, knowing nothing about women's sizing and your guys' info was helpful for me to pick out the right one.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 06, 2024
Always liked this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ledge
Site Experience Feedback
Oct 06, 2024
Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxxax
Site Experience Feedback
Sep 20, 2024
Had no bad experiences. Seems to be a lot of a variety of information on each page though.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxxax
Post-Delivery Feedback
Oct 06, 2024
My order arrived on time. However, the reflectors that were supposed to be attached to the spokes on each tire were broken. Other than that, the order was a great experience.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »