Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 221 - 240 of 2,249

Steve

Site Experience Feedback

Oct 13, 2024

I made an entry error in entering my credit card number, had to go back and reenter the info, which was ok, all information was accepted. No big deal but the entry screen could be improved on the iPhone entry method.

Kevin S

Site Experience Feedback

Oct 13, 2024

Excellent

BrentonR

Site Experience Feedback

Oct 13, 2024

I have purchased numerous bikes from this website. I recommend it to everyone. I was a bicycle mechanic in Nashville Tennessee for a number of years, working on and selling the top brands. Every person that asks me my opinion about a bicycle I immediately tell them about this website. I have purchased no less than 15 bicycles over the last 10 to 12 years. Thank you for making a great product affordable so that people can enjoy cycling!

bbnflpn

Site Experience Feedback

Oct 12, 2024

this is our 5th bike that we have purchased from this site we have been very happy with the bikes we have purchased over the years.

Middle aged dad

Site Experience Feedback

Oct 12, 2024

Prices and most details were clear. Bikes were organized by category. The only information I wish it had and the site didn’t was the approximate weights of the bikes on the size charts.

Pinoy rider

Site Experience Feedback

Oct 12, 2024

Its easy to order

Bob

Site Experience Feedback

Oct 12, 2024

The site could be more mobile friendly but checkout was easy

Mark

Site Experience Feedback

Oct 12, 2024

It's a good experience. This is actually the 4th bike that I purchased from BikesDirect since 2018. One of those bikes has over 17,000 miles, and another has 12,000. All Four are Motobecane bikes.

DS

Site Experience Feedback

Oct 12, 2024

Price is better than bike stores, some times a lot of info on the page is confusing. Checkout was easy. I thought that probably having an AI assistant can be a good idea. I'm a Software Developer, than can be something interesting to build.

Brian

Site Experience Feedback

Oct 12, 2024

Ok

JonnyDanger

Site Experience Feedback

Oct 12, 2024

All good

miza

Site Experience Feedback

Oct 11, 2024

had bike ive been looking for

Mike D

Site Experience Feedback

Oct 11, 2024

The overall interaction was super quick and easy. Couple minutes to complete the transaction. Very streamlined experience. Will recommend to friends.

bwighty

Site Experience Feedback

Oct 11, 2024

So far so good. This is my 4th bike with BD. This is the first bike that I have high performance expectations for, though. So I am anxious to see how the higher performance bikes check out.

Larry

Site Experience Feedback

Oct 11, 2024

Overall, very good experience. Would like a little more description of the bicycle, particularly the the weight. But, great pricing!

FirstTimer

Site Experience Feedback

Oct 11, 2024

Paying through PayPal without an account is a bit of a hassle.

McLovin

Site Experience Feedback

Oct 10, 2024

Bought and suggested you guys for years. Never disappointed.

Kathy

Site Experience Feedback

Oct 10, 2024

Seemed easy to manage for the most part.. only because the inventory isn't overwhelming.. The weight of the bikes weren't listed on the ones I looked out. This is REALLY important information to list..

WJJ

Site Experience Feedback

Oct 10, 2024

Straight forward website. No complaints

NothwoodsMI

Site Experience Feedback

Sep 18, 2024

I have done lots of browsing and reading of reviews. I went with Motobecane model based on price and features. Hoping the bike is as good as the reviews.


Post-Delivery Feedback

Oct 10, 2024

The bike came with a Manual that showed a VASTLY different model. While they do have the online videos etc and the chat was helpful you should get the correct documentation with the bike you ordered. Nice bike rides great. I did purchase another bike for my wife.