Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 221 - 240 of 2,249
Steve
Site Experience Feedback
Oct 13, 2024
I made an entry error in entering my credit card number, had to go back and reenter the info, which was ok, all information was accepted. No big deal but the entry screen could be improved on the iPhone entry method.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Kevin S
Site Experience Feedback
Oct 13, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BrentonR
Site Experience Feedback
Oct 13, 2024
I have purchased numerous bikes from this website. I recommend it to everyone. I was a bicycle mechanic in Nashville Tennessee for a number of years, working on and selling the top brands. Every person that asks me my opinion about a bicycle I immediately tell them about this website. I have purchased no less than 15 bicycles over the last 10 to 12 years. Thank you for making a great product affordable so that people can enjoy cycling!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bbnflpn
Site Experience Feedback
Oct 12, 2024
this is our 5th bike that we have purchased from this site we have been very happy with the bikes we have purchased over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Middle aged dad
Site Experience Feedback
Oct 12, 2024
Prices and most details were clear. Bikes were organized by category. The only information I wish it had and the site didn’t was the approximate weights of the bikes on the size charts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pinoy rider
Site Experience Feedback
Oct 12, 2024
Its easy to order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 12, 2024
The site could be more mobile friendly but checkout was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Oct 12, 2024
It's a good experience. This is actually the 4th bike that I purchased from BikesDirect since 2018. One of those bikes has over 17,000 miles, and another has 12,000. All Four are Motobecane bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DS
Site Experience Feedback
Oct 12, 2024
Price is better than bike stores, some times a lot of info on the page is confusing. Checkout was easy. I thought that probably having an AI assistant can be a good idea. I'm a Software Developer, than can be something interesting to build.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Brian
Site Experience Feedback
Oct 12, 2024
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JonnyDanger
Site Experience Feedback
Oct 12, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
miza
Site Experience Feedback
Oct 11, 2024
had bike ive been looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike D
Site Experience Feedback
Oct 11, 2024
The overall interaction was super quick and easy. Couple minutes to complete the transaction. Very streamlined experience. Will recommend to friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bwighty
Site Experience Feedback
Oct 11, 2024
So far so good. This is my 4th bike with BD. This is the first bike that I have high performance expectations for, though. So I am anxious to see how the higher performance bikes check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Oct 11, 2024
Overall, very good experience. Would like a little more description of the bicycle, particularly the the weight. But, great pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FirstTimer
Site Experience Feedback
Oct 11, 2024
Paying through PayPal without an account is a bit of a hassle.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
McLovin
Site Experience Feedback
Oct 10, 2024
Bought and suggested you guys for years. Never disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Oct 10, 2024
Seemed easy to manage for the most part.. only because the inventory isn't overwhelming.. The weight of the bikes weren't listed on the ones I looked out. This is REALLY important information to list..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WJJ
Site Experience Feedback
Oct 10, 2024
Straight forward website. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NothwoodsMI
Site Experience Feedback
Sep 18, 2024
I have done lots of browsing and reading of reviews. I went with Motobecane model based on price and features. Hoping the bike is as good as the reviews.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
NothwoodsMI
Post-Delivery Feedback
Oct 10, 2024
The bike came with a Manual that showed a VASTLY different model. While they do have the online videos etc and the chat was helpful you should get the correct documentation with the bike you ordered. Nice bike rides great. I did purchase another bike for my wife.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »