Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 201 - 220 of 2,249
Henry
Site Experience Feedback
Oct 17, 2024
Loved my last bike I bought from you. Hope this one works out as well! Web site is perfect but having bought so many bikes from you, I'm very used to it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BurgerKing
Post-Delivery Feedback
Oct 17, 2024
Really nice bike. Same bike specifications but lower prices. The only thing you have to worry about that is your own bike building skill. Assmle the bike together is easy but it is relatively hard to set the bike to its best condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
scoopers
Site Experience Feedback
Oct 16, 2024
The site is very dense and should have search filters
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Good prices but I don't know how much shipping was
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rachel
Site Experience Feedback
Oct 16, 2024
Wonderful price. Would like to see in description percent assembled.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
WI Limey
Site Experience Feedback
Oct 08, 2024
Purchasing was easy...
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
WI Limey
Post-Delivery Feedback
Oct 16, 2024
I am always a bit wary of a new mail.order seller especially one with a dated web site not to mention the $$$ involved! I researched the vendor and found nothing bad so I ordered the Galaxy MTB. Realizing that I had ordered the wrong size I contacted the email support and was relieved to get an email back confirming the change. A couple of days later, the bike arrived. It is a very nice bike for the money, my wife loves it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Slopoke
Site Experience Feedback
Oct 08, 2024
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slopoke
Post-Delivery Feedback
Oct 16, 2024
Very good as ordered
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Me262
Post-Delivery Feedback
Oct 16, 2024
Bike received on time but the separator at the fork stays was in pieces. Fortunately, the fork itself did NOT incur any damage. Other packaging was fine. Rough assembly was pretty easy, however a better written instruction with more details and/or illustrations specific to this make and model would have been appreciated. Overall, a very good experience.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
rdg
Site Experience Feedback
Sep 24, 2024
I saw an ad on Facebook for an e-bike that interested me. I went to the Bikesdirect.com website and found it right away. Simple steps to place my order. Hope to receive it soon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stubbs
Site Experience Feedback
Sep 17, 2024
The website appears extremely dated and is in dire need of a refresh. The prices and selection are very good though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stubbs
Post-Delivery Feedback
Oct 16, 2024
Even though the website is extremely dated and can be difficult to navigate at times, their selection and pricing is top notch! I have already suggested a few friends that are in the market to upgrade their bikes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ryan
Post-Delivery Feedback
Oct 16, 2024
The bike has some name brand components that makes it stand out at the price point but it had a hub that made a lot of noise since I got it
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 8
- Full ratings for this review »
TommyBoy
Site Experience Feedback
Oct 15, 2024
Easy to use, great prices and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 15, 2024
Chat support was very helpful
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Steve-O
Post-Delivery Feedback
Oct 15, 2024
Everything was easy and the bike met expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 04, 2024
Bset price and product,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Oct 14, 2024
It was easy to use and easy to find what we needed. More selection would have been nice, but you can't beat the price. It was pretty easy to find what we needed and order it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jed
Site Experience Feedback
Oct 14, 2024
The layout of the site has a very busy feel but I would not want to pay more for bikes simply because the website is "flashy". I do find what I need and all the details are noted plainly. It would be super cool if every link did not open a new tab.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kimberly
Site Experience Feedback
Oct 13, 2024
I wasn't provided an opportunity to include my address so not sure where the bike will be delivered. Also, do not know when it will be delivered.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
wz
Site Experience Feedback
Oct 13, 2024
I am okay just hope to receive my product soon
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ninz
Site Experience Feedback
Oct 13, 2024
overall decent experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »