Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 201 - 220 of 2,249

Henry

Site Experience Feedback

Oct 17, 2024

Loved my last bike I bought from you. Hope this one works out as well! Web site is perfect but having bought so many bikes from you, I'm very used to it.

BurgerKing

Post-Delivery Feedback

Oct 17, 2024

Really nice bike. Same bike specifications but lower prices. The only thing you have to worry about that is your own bike building skill. Assmle the bike together is easy but it is relatively hard to set the bike to its best condition.

scoopers

Site Experience Feedback

Oct 16, 2024

The site is very dense and should have search filters

Online Shopper

Site Experience Feedback

Oct 16, 2024

Good prices but I don't know how much shipping was

Rachel

Site Experience Feedback

Oct 16, 2024

Wonderful price. Would like to see in description percent assembled.

WI Limey

Site Experience Feedback

Oct 08, 2024

Purchasing was easy...


Post-Delivery Feedback

Oct 16, 2024

I am always a bit wary of a new mail.order seller especially one with a dated web site not to mention the $$$ involved! I researched the vendor and found nothing bad so I ordered the Galaxy MTB. Realizing that I had ordered the wrong size I contacted the email support and was relieved to get an email back confirming the change. A couple of days later, the bike arrived. It is a very nice bike for the money, my wife loves it!

Slopoke

Site Experience Feedback

Oct 08, 2024

No problem


Post-Delivery Feedback

Oct 16, 2024

Very good as ordered

Me262

Post-Delivery Feedback

Oct 16, 2024

Bike received on time but the separator at the fork stays was in pieces. Fortunately, the fork itself did NOT incur any damage. Other packaging was fine. Rough assembly was pretty easy, however a better written instruction with more details and/or illustrations specific to this make and model would have been appreciated. Overall, a very good experience.

rdg

Site Experience Feedback

Sep 24, 2024

I saw an ad on Facebook for an e-bike that interested me. I went to the Bikesdirect.com website and found it right away. Simple steps to place my order. Hope to receive it soon!

Stubbs

Site Experience Feedback

Sep 17, 2024

The website appears extremely dated and is in dire need of a refresh. The prices and selection are very good though.


Post-Delivery Feedback

Oct 16, 2024

Even though the website is extremely dated and can be difficult to navigate at times, their selection and pricing is top notch! I have already suggested a few friends that are in the market to upgrade their bikes.

Ryan

Post-Delivery Feedback

Oct 16, 2024

The bike has some name brand components that makes it stand out at the price point but it had a hub that made a lot of noise since I got it

TommyBoy

Site Experience Feedback

Oct 15, 2024

Easy to use, great prices and great products

Online Shopper

Site Experience Feedback

Oct 15, 2024

Chat support was very helpful

Steve-O

Post-Delivery Feedback

Oct 15, 2024

Everything was easy and the bike met expectations.

Bob

Site Experience Feedback

Oct 04, 2024

Bset price and product,

Tony

Site Experience Feedback

Oct 14, 2024

It was easy to use and easy to find what we needed. More selection would have been nice, but you can't beat the price. It was pretty easy to find what we needed and order it.

Jed

Site Experience Feedback

Oct 14, 2024

The layout of the site has a very busy feel but I would not want to pay more for bikes simply because the website is "flashy". I do find what I need and all the details are noted plainly. It would be super cool if every link did not open a new tab.

Kimberly

Site Experience Feedback

Oct 13, 2024

I wasn't provided an opportunity to include my address so not sure where the bike will be delivered. Also, do not know when it will be delivered.

wz

Site Experience Feedback

Oct 13, 2024

I am okay just hope to receive my product soon

ninz

Site Experience Feedback

Oct 13, 2024

overall decent experience