Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 181 - 200 of 2,249
Matt
Post-Delivery Feedback
Oct 21, 2024
The bike is nice but very hard to assemble. The manual does not go over how to assemble the bike clearly and I found the videos online to not be helpful I had to bring the bike to a shop to have it assembled. I wish the bike was easier to set up with better instructions. I believe that I should be given a refund for having to go spend an extra $100 to ensure the bike was set up properly.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Jon B
Site Experience Feedback
Oct 03, 2024
I always go to bikes direct. Bought many bicycles from you guys through years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon B
Post-Delivery Feedback
Oct 20, 2024
Looking for a nice bike with good features at a fair price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Stew
Site Experience Feedback
Oct 20, 2024
TBH the whole chaos of trying to pick a bike when you first land on the site and try and navigate is horrible. I think an excel spreadsheet could done a better job.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Anonymous
Site Experience Feedback
Oct 20, 2024
Website could use some overhaul.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
keeno
Site Experience Feedback
Oct 20, 2024
have always liked bikes direct this is my 3rd purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Beast44
Site Experience Feedback
Oct 20, 2024
So far my experience has been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DLee
Site Experience Feedback
Oct 20, 2024
Easy to use and great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The first time i crashed my bike
Site Experience Feedback
Oct 07, 2024
Great option super bikes I like to learn a new ares from my bike rides
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The first time i crashed my bike
Post-Delivery Feedback
Oct 20, 2024
Beutifull bike and quick easy process
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 11, 2024
Hard to navigate and no phone number to call to talk to someone. I have had to exchange one bike already and the new one I got was worse and am looking for a full refund
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 20, 2024
Ordered a bike for my wife and initially ordered a pink bike but when ordered it was a different color. When I received it it had scratches on it. I was able to exchange but when I received the correct color that bike had more scratches on it and was not functioning properly when attempting to shift gears. So I returned it. Waiting on my refund.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 5
- Customer Support: 7
- Full ratings for this review »
rglmtz
Site Experience Feedback
Oct 03, 2024
Easy to navigate. Only request is some filtering capability such as on Amazon where you can pick and choose specs and price ranges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rglmtz
Post-Delivery Feedback
Oct 20, 2024
I ride 10,000 miles a year, mostly on pavement, but some dirt and gravel, on my old rigid frame beater bike with rim brakes. On a recent trip to Spain, I rented a bike with both front suspension and disc brakes, and I loved both of those features. I bought the Gravity Basecamp because it was the lowest price bike in their lineup that had those two features. I made the usual modifications to the bike to suit my preference, such as swapping out the platform pedals for SPD, replacing the knobby tires with touring tires, replacing the stock seat with my well-worn favorite, and replacing the grips. These are low-cost changes that any experienced bike rider would make to suit their preference since no bike has all the features you want. Overall, I am satisfied with the resulting bike and it looks like I have a new favorite beater bike. .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
It'sKeifer'sGrow
Site Experience Feedback
Oct 19, 2024
It was pretty chill ! Your guys site seems a little outdated but I was able to navitagate the site with no issues!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Chino
Site Experience Feedback
Oct 19, 2024
Patrick helped me out to choose this bike less than a week ago and I decided to buy it today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikepackerDad
Site Experience Feedback
Oct 19, 2024
I think being able to narrow the search by frame material would be nice. Love the prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate
Site Experience Feedback
Oct 19, 2024
Not bad, not bad at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FrogsRide
Site Experience Feedback
Oct 19, 2024
I'm back. This purchase is my 2nd bike bought from Bikesdirect. First was a high end MTB which I still ride. Thanks for the memories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Voytek
Site Experience Feedback
Oct 18, 2024
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Niko
Site Experience Feedback
Oct 18, 2024
Good overall experience. I have used BikesDirect several times and consistently impressed with the value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DW
Site Experience Feedback
Oct 18, 2024
Great price. Hoping this bike is as good as the last one I got here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peloton 101
Post-Delivery Feedback
Oct 18, 2024
Good price and quick delivery. Bike is very stable in climbs and steep descents. The added XTL brake levers make riding safer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Knobby Knees
Site Experience Feedback
Oct 07, 2024
Always unsure until it arrives. I sometimes get a decline. Sometimes it says I ordered extra bikes, sometines says out of stock but takes order next time. Would be nice to at least talk to a robot, ugh.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Knobby Knees
Post-Delivery Feedback
Oct 18, 2024
Love the bike, everything's great. I always recommend Bikes Direct to anyone looking. Theis is my 4th purchase. I don't care for the Paypal push. Maybe just me.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »