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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 181 - 200 of 2,249

Matt

Post-Delivery Feedback

Oct 21, 2024

The bike is nice but very hard to assemble. The manual does not go over how to assemble the bike clearly and I found the videos online to not be helpful I had to bring the bike to a shop to have it assembled. I wish the bike was easier to set up with better instructions. I believe that I should be given a refund for having to go spend an extra $100 to ensure the bike was set up properly.

Jon B

Site Experience Feedback

Oct 03, 2024

I always go to bikes direct. Bought many bicycles from you guys through years.


Post-Delivery Feedback

Oct 20, 2024

Looking for a nice bike with good features at a fair price.

Stew

Site Experience Feedback

Oct 20, 2024

TBH the whole chaos of trying to pick a bike when you first land on the site and try and navigate is horrible. I think an excel spreadsheet could done a better job.

Anonymous

Site Experience Feedback

Oct 20, 2024

Website could use some overhaul.

keeno

Site Experience Feedback

Oct 20, 2024

have always liked bikes direct this is my 3rd purchase

Beast44

Site Experience Feedback

Oct 20, 2024

So far my experience has been great

DLee

Site Experience Feedback

Oct 20, 2024

Easy to use and great prices.

The first time i crashed my bike

Site Experience Feedback

Oct 07, 2024

Great option super bikes I like to learn a new ares from my bike rides


Post-Delivery Feedback

Oct 20, 2024

Beutifull bike and quick easy process

Online Shopper

Site Experience Feedback

Oct 11, 2024

Hard to navigate and no phone number to call to talk to someone. I have had to exchange one bike already and the new one I got was worse and am looking for a full refund


Post-Delivery Feedback

Oct 20, 2024

Ordered a bike for my wife and initially ordered a pink bike but when ordered it was a different color. When I received it it had scratches on it. I was able to exchange but when I received the correct color that bike had more scratches on it and was not functioning properly when attempting to shift gears. So I returned it. Waiting on my refund.

rglmtz

Site Experience Feedback

Oct 03, 2024

Easy to navigate. Only request is some filtering capability such as on Amazon where you can pick and choose specs and price ranges.


Post-Delivery Feedback

Oct 20, 2024

I ride 10,000 miles a year, mostly on pavement, but some dirt and gravel, on my old rigid frame beater bike with rim brakes. On a recent trip to Spain, I rented a bike with both front suspension and disc brakes, and I loved both of those features. I bought the Gravity Basecamp because it was the lowest price bike in their lineup that had those two features. I made the usual modifications to the bike to suit my preference, such as swapping out the platform pedals for SPD, replacing the knobby tires with touring tires, replacing the stock seat with my well-worn favorite, and replacing the grips. These are low-cost changes that any experienced bike rider would make to suit their preference since no bike has all the features you want. Overall, I am satisfied with the resulting bike and it looks like I have a new favorite beater bike. .

It'sKeifer'sGrow

Site Experience Feedback

Oct 19, 2024

It was pretty chill ! Your guys site seems a little outdated but I was able to navitagate the site with no issues!

Chino

Site Experience Feedback

Oct 19, 2024

Patrick helped me out to choose this bike less than a week ago and I decided to buy it today

BikepackerDad

Site Experience Feedback

Oct 19, 2024

I think being able to narrow the search by frame material would be nice. Love the prices!

Nate

Site Experience Feedback

Oct 19, 2024

Not bad, not bad at all

FrogsRide

Site Experience Feedback

Oct 19, 2024

I'm back. This purchase is my 2nd bike bought from Bikesdirect. First was a high end MTB which I still ride. Thanks for the memories.

Voytek

Site Experience Feedback

Oct 18, 2024

quick and easy

Niko

Site Experience Feedback

Oct 18, 2024

Good overall experience. I have used BikesDirect several times and consistently impressed with the value.

DW

Site Experience Feedback

Oct 18, 2024

Great price. Hoping this bike is as good as the last one I got here.

Peloton 101

Post-Delivery Feedback

Oct 18, 2024

Good price and quick delivery. Bike is very stable in climbs and steep descents. The added XTL brake levers make riding safer.

Knobby Knees

Site Experience Feedback

Oct 07, 2024

Always unsure until it arrives. I sometimes get a decline. Sometimes it says I ordered extra bikes, sometines says out of stock but takes order next time. Would be nice to at least talk to a robot, ugh.


Post-Delivery Feedback

Oct 18, 2024

Love the bike, everything's great. I always recommend Bikes Direct to anyone looking. Theis is my 4th purchase. I don't care for the Paypal push. Maybe just me.