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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 161 - 180 of 2,249

Tetris

Site Experience Feedback

Oct 24, 2024

Everything okay, please ship the bike.

Phil

Site Experience Feedback

Oct 07, 2024

I found a bike that was so close to the crazy thing that I was looking for I could not believe it, so I bought it. I can hardly wait to test my new Bike and do the final adjustments and fine tuning. It will be a prefect fit for me!


Post-Delivery Feedback

Oct 24, 2024

The bicycle that I ordered was delivered fast and arrived without damage. The Bike is Beautiful!

Lost In a Supermarket of Bikes

Site Experience Feedback

Oct 24, 2024

Website has a lot of inventory to comb through and visually is very busy. Really need to look at each bikes specs to see the difference as some images and videos are the same for different bikes.

Tom

Site Experience Feedback

Oct 24, 2024

GREAT service via Chat yesterday (Patrick). Helped me make my decision to buy the electric bike. Had already made up my mind on the road bike.

RManor

Site Experience Feedback

Oct 24, 2024

Very basic design - non-aesthetic, but contained all the information.

Chris

Site Experience Feedback

Sep 14, 2024

I didn't get the bike with the exact setup I was looking for. I have some frame geometry I was looking to get but wasn't able to find so hopefully I got close enough that I can make component adjustments


Post-Delivery Feedback

Oct 23, 2024

Process was easy, offered great products for a fraction of the costs. Shipping was quick

Online Shopper

Site Experience Feedback

Oct 23, 2024

would like to have directly added address

Online Shopper

Site Experience Feedback

Oct 23, 2024

Payment process feels sketchy with Paypal. I was never prompted to enter my shipping address, which is concerning. I'm sure you all are very aware that your website's appearance and usability is quite dated. If this website wasn't recommended to me by a family member, it is very unlikely I would even consider it based on appearances alone.

Sonny

Site Experience Feedback

Oct 01, 2024

It was somewhat easy to order the bike.

Kiki

Site Experience Feedback

Oct 23, 2024

I tried making the purchase this morning, but got an error message that the website was updating, so that was annoying. But when I made the purchase just now, it was a very smooth process. I don’t recall it saying the estimated delivery date, though.

Woody

Site Experience Feedback

Oct 22, 2024

bought last roadbike from bikesdirect in 2014. i wanted to upgrade to full electronic shifting, disc brakes and new style wheels/tires. amazing deal.

Adam

Site Experience Feedback

Oct 22, 2024

Love the no nonsense approach of this site and free shipping. Keep up the good work!

Dog

Site Experience Feedback

Oct 22, 2024

Very easy to use the App and find what I was looking for

Doobie

Site Experience Feedback

Oct 21, 2024

More pictures of the bikes would be better

bunk

Site Experience Feedback

Oct 08, 2024

Good website.


Post-Delivery Feedback

Oct 21, 2024

Purchase is easy. Shipping was on time. Product was satisfactory.

thisismichaelh

Site Experience Feedback

Oct 21, 2024

Mobile app was glitching and would not allow me to process the order with a debit card. I had to go my computer to complete the order.

Gmoney

Site Experience Feedback

Oct 03, 2024

The purchase was easy but the receipt doesn't tell me exactly what I purchased. It just states Jubilee FS quantity 1. I would like to see that I purchased the matte-black in size 18.5" as well.


Post-Delivery Feedback

Oct 21, 2024

Everything about the purchase was great except the delivery. I was told I would have to be here to sign for it, so I waited two days (delivery date changed) and in the end FedEx just dropped it in my garage with no signature required. Also, when I removed the bike from the box it had a substantial cosmetic scratch on it on the down tube frame between the crossbar and the front sprocket. I assume that the front tire axle caused the scratch because the protective caps on each side of the axle had fallen off and were in the bottom of the shipping box. I emailed Bikes Direct with a picture of the damage. Larry indicated the damage is merely cosmetic and would not impact the performance of the bike. Also, the frame is aluminum and therefore would not rust. He first offered me $20 for my troubles and when I said I was considering sending it back he offered me $35. In the end I assembled the bike and will attempt to touch up the scratches myself. It is not worth the effort of paying the $50 to $100 to return it. Not ideal but other than the scratch, the bike is very nice. I assembled it myself but have to make sure everything is tight and all the adjustments are made, before I hit the road.

Mark

Site Experience Feedback

Oct 11, 2024

Happy last time I ordered in 2019


Post-Delivery Feedback

Oct 21, 2024

Great product and excellent value!

Chris

Site Experience Feedback

Oct 21, 2024

A little confusing but plenty of options Wish there were more colors to choose from

Trevman

Site Experience Feedback

Oct 10, 2024

Smooth transaction. Great deal! Excited about my new bike


Post-Delivery Feedback

Oct 21, 2024

Delivery was fast. The bike was fairly easy to assemble by myself. Happy with my purchase and would buy again.