Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 161 - 180 of 2,249
Tetris
Site Experience Feedback
Oct 24, 2024
Everything okay, please ship the bike.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Phil
Site Experience Feedback
Oct 07, 2024
I found a bike that was so close to the crazy thing that I was looking for I could not believe it, so I bought it. I can hardly wait to test my new Bike and do the final adjustments and fine tuning. It will be a prefect fit for me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Post-Delivery Feedback
Oct 24, 2024
The bicycle that I ordered was delivered fast and arrived without damage. The Bike is Beautiful!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lost In a Supermarket of Bikes
Site Experience Feedback
Oct 24, 2024
Website has a lot of inventory to comb through and visually is very busy. Really need to look at each bikes specs to see the difference as some images and videos are the same for different bikes.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Tom
Site Experience Feedback
Oct 24, 2024
GREAT service via Chat yesterday (Patrick). Helped me make my decision to buy the electric bike. Had already made up my mind on the road bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RManor
Site Experience Feedback
Oct 24, 2024
Very basic design - non-aesthetic, but contained all the information.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 14, 2024
I didn't get the bike with the exact setup I was looking for. I have some frame geometry I was looking to get but wasn't able to find so hopefully I got close enough that I can make component adjustments
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chris
Post-Delivery Feedback
Oct 23, 2024
Process was easy, offered great products for a fraction of the costs. Shipping was quick
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
would like to have directly added address
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
Payment process feels sketchy with Paypal. I was never prompted to enter my shipping address, which is concerning. I'm sure you all are very aware that your website's appearance and usability is quite dated. If this website wasn't recommended to me by a family member, it is very unlikely I would even consider it based on appearances alone.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Sonny
Site Experience Feedback
Oct 01, 2024
It was somewhat easy to order the bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kiki
Site Experience Feedback
Oct 23, 2024
I tried making the purchase this morning, but got an error message that the website was updating, so that was annoying. But when I made the purchase just now, it was a very smooth process. I don’t recall it saying the estimated delivery date, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woody
Site Experience Feedback
Oct 22, 2024
bought last roadbike from bikesdirect in 2014. i wanted to upgrade to full electronic shifting, disc brakes and new style wheels/tires. amazing deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adam
Site Experience Feedback
Oct 22, 2024
Love the no nonsense approach of this site and free shipping. Keep up the good work!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dog
Site Experience Feedback
Oct 22, 2024
Very easy to use the App and find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doobie
Site Experience Feedback
Oct 21, 2024
More pictures of the bikes would be better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bunk
Site Experience Feedback
Oct 08, 2024
Good website.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
bunk
Post-Delivery Feedback
Oct 21, 2024
Purchase is easy. Shipping was on time. Product was satisfactory.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
thisismichaelh
Site Experience Feedback
Oct 21, 2024
Mobile app was glitching and would not allow me to process the order with a debit card. I had to go my computer to complete the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gmoney
Site Experience Feedback
Oct 03, 2024
The purchase was easy but the receipt doesn't tell me exactly what I purchased. It just states Jubilee FS quantity 1. I would like to see that I purchased the matte-black in size 18.5" as well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gmoney
Post-Delivery Feedback
Oct 21, 2024
Everything about the purchase was great except the delivery. I was told I would have to be here to sign for it, so I waited two days (delivery date changed) and in the end FedEx just dropped it in my garage with no signature required. Also, when I removed the bike from the box it had a substantial cosmetic scratch on it on the down tube frame between the crossbar and the front sprocket. I assume that the front tire axle caused the scratch because the protective caps on each side of the axle had fallen off and were in the bottom of the shipping box. I emailed Bikes Direct with a picture of the damage. Larry indicated the damage is merely cosmetic and would not impact the performance of the bike. Also, the frame is aluminum and therefore would not rust. He first offered me $20 for my troubles and when I said I was considering sending it back he offered me $35. In the end I assembled the bike and will attempt to touch up the scratches myself. It is not worth the effort of paying the $50 to $100 to return it. Not ideal but other than the scratch, the bike is very nice. I assembled it myself but have to make sure everything is tight and all the adjustments are made, before I hit the road.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Mark
Site Experience Feedback
Oct 11, 2024
Happy last time I ordered in 2019
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Oct 21, 2024
Great product and excellent value!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 21, 2024
A little confusing but plenty of options Wish there were more colors to choose from
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Trevman
Site Experience Feedback
Oct 10, 2024
Smooth transaction. Great deal! Excited about my new bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trevman
Post-Delivery Feedback
Oct 21, 2024
Delivery was fast. The bike was fairly easy to assemble by myself. Happy with my purchase and would buy again.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »