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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 141 - 160 of 2,249

Online Shopper

Site Experience Feedback

Oct 18, 2024

website is a bit dated

bo

Site Experience Feedback

Oct 28, 2024

this is my second purchase from BD first was seamless hope this will be too, The bike is a BD gift for my wife

Jay - Boogie

Site Experience Feedback

Oct 19, 2024

Had what I was looking for


Post-Delivery Feedback

Oct 28, 2024

In looking for a bike for my kid, they had a great price on a well spec'd bike. Mu brother had purchased from them before, so I had confidence in the bike quality. I was really impressed with the delivery time. I still have a different bike on order from a bike shop that is taking much longer to get delivered.

JD

Site Experience Feedback

Oct 19, 2024

While the website was a bit overzealous in terms of the advertising, it was easy to navigate and use. Selection of bikes was broad and provided options at multiple price points.


Post-Delivery Feedback

Oct 27, 2024

I have purchased multiple bikes from BikesDirect and have been satisfied with the products. However, despite the bikes being easy to assemble, I found some of the Allen wrench bolts used to clamp parts together, like the handle bar to the stem, were not the same sizes and I did not have a wrench capable of tightening two of the bolts. It seemed like the two bolts were either slightly stripped where the Allen wrench sits in the screw head or they were a slightly different size. Strange.

chappy

Site Experience Feedback

Oct 27, 2024

my son bought a bike and told me about this place it was easy find the bike that i needed.

Kris

Site Experience Feedback

Oct 27, 2024

Very easy to find what I want and great prices!

TV

Site Experience Feedback

Oct 27, 2024

It was a good experience, easy to operate website.

Rich

Post-Delivery Feedback

Oct 27, 2024

I love the fact that I could get such a fantastic bike online. Free shipping! I was so thrilled to come across their website. The bike is fantastic. Everything about it was great. I will say though that the handlebars are so that the front brakes and the front derailleur is handled by the right hand. I think it's supposed to be the other way around. I tried to make it this way but the cables did not allow that to happen. That was the only thing I still need to reach out to them and see what to do.

Online Shopper

Post-Delivery Feedback

Oct 26, 2024

All is well and great value/price ratio

Joey

Site Experience Feedback

Oct 26, 2024

I was pleased with the prices. A friend told me about the quality. I had an issue checking out but re-entered the exact same numbers and it worked fine.

Christolaw

Site Experience Feedback

Oct 18, 2024

Prices and selection are great. Trust the site. Bought an $1100 Motebecane carbon frame flat bar gravel bike with the same specs as $2200+ Trek and Specialized bikes. The site however needs to significantly improve search functionality to better find options that meet shopper’s criteria.


Post-Delivery Feedback

Oct 26, 2024

Awesome prices and selection. Third bicycle I have purchased from BikesDirect and not been disappointed. Bought a bike for a $1000-$1500 less than Specialized-Trek etc with the same specs. Would like the site to be updated to improve search capabilities.

Shane

Site Experience Feedback

Oct 26, 2024

Super quick and simple. Great Value for the buck. Thanks

Chaz

Post-Delivery Feedback

Oct 26, 2024

I wanted a titanium bicycle and finally saw a great deal on sale, much better than other titanium bikes of comparable quality.

Online Shopper

Site Experience Feedback

Oct 26, 2024

The only challenge I have is with the purchasing. I don’t like going to PayPal. It’s confusing and challenging determine if you’re getting the correct item.

Hussein

Post-Delivery Feedback

Oct 26, 2024

The bicycle arrived with a broken rear wheel parts. I am very unsatisfied and I hope the issue is resolved or my order is refunded!!

Pac

Site Experience Feedback

Oct 25, 2024

The accessibility with the website and the clear specifications of the parts was convenient as well as informative. Simple, yet gave great details on what to expect for the bicycle. I do wish on other specific details for the bicycles like the weight of the bike as well as the weight limit of the bike to notify us customers if the bike is enough to support our weight

Sam

Site Experience Feedback

Oct 24, 2024

good communication via email

Youssef

Site Experience Feedback

Oct 24, 2024

Site could be more modern or easier to navigate.

Bud

Site Experience Feedback

Oct 24, 2024

Overal the experience was good but it would be helpful to have a search option - I was looking for a womens hybrid and it took a while to find one

Luis

Site Experience Feedback

Oct 10, 2024

The website is very old looking, 1990s style, can be confusing navigating and also its a bunch of information shown all at once. Honestly I do not like it, but if it is what gets me a decent enough bike at a low price, OK.