Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 141 - 160 of 2,249
Online Shopper
Site Experience Feedback
Oct 18, 2024
website is a bit dated
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
bo
Site Experience Feedback
Oct 28, 2024
this is my second purchase from BD first was seamless hope this will be too, The bike is a BD gift for my wife
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jay - Boogie
Site Experience Feedback
Oct 19, 2024
Had what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay - Boogie
Post-Delivery Feedback
Oct 28, 2024
In looking for a bike for my kid, they had a great price on a well spec'd bike. Mu brother had purchased from them before, so I had confidence in the bike quality. I was really impressed with the delivery time. I still have a different bike on order from a bike shop that is taking much longer to get delivered.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JD
Site Experience Feedback
Oct 19, 2024
While the website was a bit overzealous in terms of the advertising, it was easy to navigate and use. Selection of bikes was broad and provided options at multiple price points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Post-Delivery Feedback
Oct 27, 2024
I have purchased multiple bikes from BikesDirect and have been satisfied with the products. However, despite the bikes being easy to assemble, I found some of the Allen wrench bolts used to clamp parts together, like the handle bar to the stem, were not the same sizes and I did not have a wrench capable of tightening two of the bolts. It seemed like the two bolts were either slightly stripped where the Allen wrench sits in the screw head or they were a slightly different size. Strange.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
chappy
Site Experience Feedback
Oct 27, 2024
my son bought a bike and told me about this place it was easy find the bike that i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kris
Site Experience Feedback
Oct 27, 2024
Very easy to find what I want and great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TV
Site Experience Feedback
Oct 27, 2024
It was a good experience, easy to operate website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Post-Delivery Feedback
Oct 27, 2024
I love the fact that I could get such a fantastic bike online. Free shipping! I was so thrilled to come across their website. The bike is fantastic. Everything about it was great. I will say though that the handlebars are so that the front brakes and the front derailleur is handled by the right hand. I think it's supposed to be the other way around. I tried to make it this way but the cables did not allow that to happen. That was the only thing I still need to reach out to them and see what to do.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 26, 2024
All is well and great value/price ratio
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Joey
Site Experience Feedback
Oct 26, 2024
I was pleased with the prices. A friend told me about the quality. I had an issue checking out but re-entered the exact same numbers and it worked fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christolaw
Site Experience Feedback
Oct 18, 2024
Prices and selection are great. Trust the site. Bought an $1100 Motebecane carbon frame flat bar gravel bike with the same specs as $2200+ Trek and Specialized bikes. The site however needs to significantly improve search functionality to better find options that meet shopper’s criteria.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Christolaw
Post-Delivery Feedback
Oct 26, 2024
Awesome prices and selection. Third bicycle I have purchased from BikesDirect and not been disappointed. Bought a bike for a $1000-$1500 less than Specialized-Trek etc with the same specs. Would like the site to be updated to improve search capabilities.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Shane
Site Experience Feedback
Oct 26, 2024
Super quick and simple. Great Value for the buck. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chaz
Post-Delivery Feedback
Oct 26, 2024
I wanted a titanium bicycle and finally saw a great deal on sale, much better than other titanium bikes of comparable quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 26, 2024
The only challenge I have is with the purchasing. I don’t like going to PayPal. It’s confusing and challenging determine if you’re getting the correct item.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Hussein
Post-Delivery Feedback
Oct 26, 2024
The bicycle arrived with a broken rear wheel parts. I am very unsatisfied and I hope the issue is resolved or my order is refunded!!
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 4
- Customer Support: 1
- Full ratings for this review »
Pac
Site Experience Feedback
Oct 25, 2024
The accessibility with the website and the clear specifications of the parts was convenient as well as informative. Simple, yet gave great details on what to expect for the bicycle. I do wish on other specific details for the bicycles like the weight of the bike as well as the weight limit of the bike to notify us customers if the bike is enough to support our weight
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 24, 2024
good communication via email
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Youssef
Site Experience Feedback
Oct 24, 2024
Site could be more modern or easier to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud
Site Experience Feedback
Oct 24, 2024
Overal the experience was good but it would be helpful to have a search option - I was looking for a womens hybrid and it took a while to find one
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Luis
Site Experience Feedback
Oct 10, 2024
The website is very old looking, 1990s style, can be confusing navigating and also its a bunch of information shown all at once. Honestly I do not like it, but if it is what gets me a decent enough bike at a low price, OK.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »