Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1641 - 1660 of 2,232
Mike J
Site Experience Feedback
Mar 21, 2024
My last e-bike purchase was questionable. Instructions were all for a different bike. Battery life is no where near as advertised.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
C_Smith
Site Experience Feedback
Mar 11, 2024
It was really easy to navigate the site, as well as determine what size frame to order. However, the site is kind of jumbled but I think that is just from an aesthetic standpoint.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
coon dog
Site Experience Feedback
Mar 21, 2024
all went good no problems so far but i don't have the bike yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Mar 11, 2024
While the website is not amazing I also understand the reasoning. Spending less on the front end allows savings on the back end. Having to use paypal is not always ideal but also keeps you cost down not having to do direct billing with banks or credit card companies.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Post-Delivery Feedback
Mar 21, 2024
Bike is solid. Did have to recalibrate the shifter as gears did not work at first. Handlebar tape was not attached on arrival and needed rewrapped. Frame welds look great. Is a bit heavier than my giant but would recommend as long as you have basic bike maintenance skills.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SB
Post-Delivery Feedback
Mar 21, 2024
I love the bike. I originally wanted it in black but by the time I decided to make the purchase only the white ones were available. I love the bike. The only thing that was wrong is the rear tire is flat and it cost me $30 to have my local bike shop fix it for me.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RR
Site Experience Feedback
Mar 21, 2024
It was easy to order. Overall a smooth experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ades001
Post-Delivery Feedback
Mar 21, 2024
They bike looks very good. The specs are awsome for the price and the frame looks robust. The only remark would be the fine tune of the shifters/deraillers and breaks that were a bit off. I had to take it to the bike shop for adjustments.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kirk32
Site Experience Feedback
Mar 13, 2024
Everything went as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kirk32
Post-Delivery Feedback
Mar 21, 2024
I received both bikes in great condition. It took less than an hour to assemble each bike. I dud have to do some minor adjustments to get the gears to shift properly but after that, bith bikes were great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JT
Site Experience Feedback
Mar 21, 2024
Website design gives trust issues. It is functional and easy to use but looks and feels like a spoof site. I recommend to site to friends but warn them about the site looking scary. Additional information on sold out products would be helpful. Expected delivery date, shipping schedule, discontinued, etc. This is my 3rd purchase through bikesdirect and my kids love their bikes. Solid construction. Easy assembly. Great products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jay
Site Experience Feedback
Mar 20, 2024
Easy and fast transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AlaskaMom
Site Experience Feedback
Mar 20, 2024
Products are easy to find, but when you place them in your cart, the abbreviated descriptions are a little unnerving when you're looking to verify that you have the correct product selected. I also needed to order a different color than I originally wanted, and wasn't informed of this until I tried to pay. Allowing an unavailable item to be added to the cart is confusing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 20, 2024
I was fine website still looks the same as last time
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Customer
Site Experience Feedback
Mar 20, 2024
Great Job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Mar 20, 2024
Returning customer, bikes great prices and quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Mar 20, 2024
Chat agent was helpful as I had really specific questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PNW_familyman
Site Experience Feedback
Mar 20, 2024
when checking out, shipping options were not displaying despite shipping address being validated
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Ralph
Site Experience Feedback
Mar 10, 2024
I bought a Mtn bike from Bikes Direct...was a very nice product...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spence10dun
Post-Delivery Feedback
Mar 20, 2024
Good bike for a good price
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Monty
Site Experience Feedback
Mar 19, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joel
Site Experience Feedback
Mar 09, 2024
The web site is very difficult to navigate. Having a comparison function to look at several bikes at same time would be hugely valuable.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joel
Post-Delivery Feedback
Mar 19, 2024
It would have been convenient to be able to compare and contrast bike specs next to each other. The web site is very difficult to use and I feel like I spent many hours trying to go back and forth between different bikes inwas interested in. Having more pictures of the bikes would be very useful.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »