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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1641 - 1660 of 2,232

Mike J

Site Experience Feedback

Mar 21, 2024

My last e-bike purchase was questionable. Instructions were all for a different bike. Battery life is no where near as advertised.

C_Smith

Site Experience Feedback

Mar 11, 2024

It was really easy to navigate the site, as well as determine what size frame to order. However, the site is kind of jumbled but I think that is just from an aesthetic standpoint.

coon dog

Site Experience Feedback

Mar 21, 2024

all went good no problems so far but i don't have the bike yet

Dave

Site Experience Feedback

Mar 11, 2024

While the website is not amazing I also understand the reasoning. Spending less on the front end allows savings on the back end. Having to use paypal is not always ideal but also keeps you cost down not having to do direct billing with banks or credit card companies.


Post-Delivery Feedback

Mar 21, 2024

Bike is solid. Did have to recalibrate the shifter as gears did not work at first. Handlebar tape was not attached on arrival and needed rewrapped. Frame welds look great. Is a bit heavier than my giant but would recommend as long as you have basic bike maintenance skills.

SB

Post-Delivery Feedback

Mar 21, 2024

I love the bike. I originally wanted it in black but by the time I decided to make the purchase only the white ones were available. I love the bike. The only thing that was wrong is the rear tire is flat and it cost me $30 to have my local bike shop fix it for me.

RR

Site Experience Feedback

Mar 21, 2024

It was easy to order. Overall a smooth experience.

Ades001

Post-Delivery Feedback

Mar 21, 2024

They bike looks very good. The specs are awsome for the price and the frame looks robust. The only remark would be the fine tune of the shifters/deraillers and breaks that were a bit off. I had to take it to the bike shop for adjustments.

Kirk32

Site Experience Feedback

Mar 13, 2024

Everything went as expected.


Post-Delivery Feedback

Mar 21, 2024

I received both bikes in great condition. It took less than an hour to assemble each bike. I dud have to do some minor adjustments to get the gears to shift properly but after that, bith bikes were great.

JT

Site Experience Feedback

Mar 21, 2024

Website design gives trust issues. It is functional and easy to use but looks and feels like a spoof site. I recommend to site to friends but warn them about the site looking scary. Additional information on sold out products would be helpful. Expected delivery date, shipping schedule, discontinued, etc. This is my 3rd purchase through bikesdirect and my kids love their bikes. Solid construction. Easy assembly. Great products.

Jay

Site Experience Feedback

Mar 20, 2024

Easy and fast transaction.

AlaskaMom

Site Experience Feedback

Mar 20, 2024

Products are easy to find, but when you place them in your cart, the abbreviated descriptions are a little unnerving when you're looking to verify that you have the correct product selected. I also needed to order a different color than I originally wanted, and wasn't informed of this until I tried to pay. Allowing an unavailable item to be added to the cart is confusing.

Online Shopper

Site Experience Feedback

Mar 20, 2024

I was fine website still looks the same as last time

Customer

Site Experience Feedback

Mar 20, 2024

Great Job

Steve

Site Experience Feedback

Mar 20, 2024

Returning customer, bikes great prices and quality.

Alex

Site Experience Feedback

Mar 20, 2024

Chat agent was helpful as I had really specific questions.

PNW_familyman

Site Experience Feedback

Mar 20, 2024

when checking out, shipping options were not displaying despite shipping address being validated

Ralph

Site Experience Feedback

Mar 10, 2024

I bought a Mtn bike from Bikes Direct...was a very nice product...

Spence10dun

Post-Delivery Feedback

Mar 20, 2024

Good bike for a good price

Monty

Site Experience Feedback

Mar 19, 2024

Excellent

Joel

Site Experience Feedback

Mar 09, 2024

The web site is very difficult to navigate. Having a comparison function to look at several bikes at same time would be hugely valuable.


Post-Delivery Feedback

Mar 19, 2024

It would have been convenient to be able to compare and contrast bike specs next to each other. The web site is very difficult to use and I feel like I spent many hours trying to go back and forth between different bikes inwas interested in. Having more pictures of the bikes would be very useful.