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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1661 - 1680 of 2,232

Brian

Post-Delivery Feedback

Mar 19, 2024

I consulted a friend who was a major bike brand rep, builder, and mechanic when I was ready to order-to get opinions on which bike to buy-he was blown away by the quality of components and price points! I bought my first gravel bike-all carbon, grx400-hydro brakes, tubeless ready wheels/tires-t Many of the parts needed adjusting (to be expected) A more detailed list of parts/components would be appreciated to look up details from the company-although I realize that details change with inventory needs. The details of the sale and shipping process were all detailed in emails and on the website. The price was straight forward and shipping was immediate. (very impressed and pleased!) The bike was very well packed and easy to unpack. I would definitely consider my next bikes from B.D. for all family members. There are a few videos out there showing assembly-It would be nice/beneficial to have some newer videos showing each style of bike--(I wish I would have thought of this) If you have customers you know, maybe ask/suggest that they record each step with pertinent details on assembly--It was helpful to see the unboxing and some videos, but they seemed lacking in some details--I am fairly mechanically minded and have some basic maint. tools for bikes--I went to my friend's who was helpful--one of the videos even says that the customer was planning on taking his bike to a shop to finish tuning. Overall--very amazed at the quality of bike and components for the price--I did a lot of comparing from major companies. My mechanic friend was also amazed at the quality and price! There were a couple confusing web site pages--there was a link to cyclocross/gravel bikes showing 60% savings where nearly all of the bikes were out of stock. When I searched Bikes Direct Gravel, it had a page where nearly all were in stock--but different models. I think that was the only confusing aspect-I was looking for gravel with a minimum of certain components-there were several price points to consider! (good quality, name brand parts-any budget)

G

Site Experience Feedback

Mar 19, 2024

For 12 hrs I was unable to checkout. But there was a number available to call to place order. I tried to check and out early this morning. I closed all the tabs . Had to refind my bike . Then checkout went smoothly.

Chuck

Post-Delivery Feedback

Mar 18, 2024

These two bikes purchased for my wife and I makes my 5th Motobecane purchased from Bikes Direct. We are very satisfied with our bikes, but I must ask if you can orovide any “touch up paint” for Stealth Super Dark paint as one bike was scratched during shipping.

Karl T

Site Experience Feedback

Mar 18, 2024

Very good pricing. Good explanation and spec listings. Likely due to the savings, selection from inventory seems limited. Overall, a good experience.

Online Shopper

Site Experience Feedback

Mar 18, 2024

Hard to navigate site but great deals!

RiderDave

Site Experience Feedback

Mar 18, 2024

Well built.

Sam m

Site Experience Feedback

Mar 18, 2024

Slightly hard to read. The ones I wanted not available in my size. I feel like I will be getting a quality product.

Online Shopper

Site Experience Feedback

Mar 18, 2024

the only issue I had that the width of the tire was not clearly shown

TONY

Site Experience Feedback

Mar 01, 2024

LOVE THE PRICE AND INFORMATION ON SITE WAS GREAT. CAN'T WAIT TO GET THE BIKE!

X335i

Site Experience Feedback

Mar 18, 2024

Love the 90s look website. Need more pictures of bikes and colors available

Aranphor

Site Experience Feedback

Feb 26, 2024

So far so good.

Online Shopper

Post-Delivery Feedback

Mar 18, 2024

Bike was too tall for me

Chels614

Site Experience Feedback

Mar 18, 2024

Great experience - site was a little hard to navigate at first but once you get the hang of it, no issues. Will definitely come back.

Wyobiker

Site Experience Feedback

Mar 17, 2024

What hung me up not making the purchase quicker was not seeing a stand over height. It is mentioned in the proper sizing of a bike, but the information is not given or isn't easily found. I also would like to see a more up-to-date frame design for the front suspension bikes, i.e. a top tube that slopes down a bit more. This would also give the bikes a wider size range.

Indiana comment

Site Experience Feedback

Mar 17, 2024

The shopping experience was as expected. However, there was trouble paying with PayPal. I had to eventually pay using my credit card. It would have been nice if I could have paid with PayPal the first time.

Karlton

Site Experience Feedback

Mar 17, 2024

It was really convenient, and I really enjoyed you website. I'm also looking forward to getting my bike soon.

Pam

Site Experience Feedback

Mar 17, 2024

No complaints

Hank

Site Experience Feedback

Feb 24, 2024

positive experience


Post-Delivery Feedback

Mar 17, 2024

Could have had better instructions on assembly

None

Site Experience Feedback

Mar 17, 2024

I was referred by a mobile bike repairman. Great advice!

Yvette

Post-Delivery Feedback

Mar 16, 2024

Had a great experience. The only thing I was unsure about was the color since the online description didn’t offer a photo of the bike in that color. I was overall happy with my purchase.