Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1661 - 1680 of 2,232
Brian
Post-Delivery Feedback
Mar 19, 2024
I consulted a friend who was a major bike brand rep, builder, and mechanic when I was ready to order-to get opinions on which bike to buy-he was blown away by the quality of components and price points! I bought my first gravel bike-all carbon, grx400-hydro brakes, tubeless ready wheels/tires-t Many of the parts needed adjusting (to be expected) A more detailed list of parts/components would be appreciated to look up details from the company-although I realize that details change with inventory needs. The details of the sale and shipping process were all detailed in emails and on the website. The price was straight forward and shipping was immediate. (very impressed and pleased!) The bike was very well packed and easy to unpack. I would definitely consider my next bikes from B.D. for all family members. There are a few videos out there showing assembly-It would be nice/beneficial to have some newer videos showing each style of bike--(I wish I would have thought of this) If you have customers you know, maybe ask/suggest that they record each step with pertinent details on assembly--It was helpful to see the unboxing and some videos, but they seemed lacking in some details--I am fairly mechanically minded and have some basic maint. tools for bikes--I went to my friend's who was helpful--one of the videos even says that the customer was planning on taking his bike to a shop to finish tuning. Overall--very amazed at the quality of bike and components for the price--I did a lot of comparing from major companies. My mechanic friend was also amazed at the quality and price! There were a couple confusing web site pages--there was a link to cyclocross/gravel bikes showing 60% savings where nearly all of the bikes were out of stock. When I searched Bikes Direct Gravel, it had a page where nearly all were in stock--but different models. I think that was the only confusing aspect-I was looking for gravel with a minimum of certain components-there were several price points to consider! (good quality, name brand parts-any budget)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
G
Site Experience Feedback
Mar 19, 2024
For 12 hrs I was unable to checkout. But there was a number available to call to place order. I tried to check and out early this morning. I closed all the tabs . Had to refind my bike . Then checkout went smoothly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Post-Delivery Feedback
Mar 18, 2024
These two bikes purchased for my wife and I makes my 5th Motobecane purchased from Bikes Direct. We are very satisfied with our bikes, but I must ask if you can orovide any “touch up paint” for Stealth Super Dark paint as one bike was scratched during shipping.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Karl T
Site Experience Feedback
Mar 18, 2024
Very good pricing. Good explanation and spec listings. Likely due to the savings, selection from inventory seems limited. Overall, a good experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 18, 2024
Hard to navigate site but great deals!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
RiderDave
Site Experience Feedback
Mar 18, 2024
Well built.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam m
Site Experience Feedback
Mar 18, 2024
Slightly hard to read. The ones I wanted not available in my size. I feel like I will be getting a quality product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 18, 2024
the only issue I had that the width of the tire was not clearly shown
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
TONY
Site Experience Feedback
Mar 01, 2024
LOVE THE PRICE AND INFORMATION ON SITE WAS GREAT. CAN'T WAIT TO GET THE BIKE!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
X335i
Site Experience Feedback
Mar 18, 2024
Love the 90s look website. Need more pictures of bikes and colors available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aranphor
Site Experience Feedback
Feb 26, 2024
So far so good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 18, 2024
Bike was too tall for me
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 3
- Full ratings for this review »
Chels614
Site Experience Feedback
Mar 18, 2024
Great experience - site was a little hard to navigate at first but once you get the hang of it, no issues. Will definitely come back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wyobiker
Site Experience Feedback
Mar 17, 2024
What hung me up not making the purchase quicker was not seeing a stand over height. It is mentioned in the proper sizing of a bike, but the information is not given or isn't easily found. I also would like to see a more up-to-date frame design for the front suspension bikes, i.e. a top tube that slopes down a bit more. This would also give the bikes a wider size range.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Indiana comment
Site Experience Feedback
Mar 17, 2024
The shopping experience was as expected. However, there was trouble paying with PayPal. I had to eventually pay using my credit card. It would have been nice if I could have paid with PayPal the first time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karlton
Site Experience Feedback
Mar 17, 2024
It was really convenient, and I really enjoyed you website. I'm also looking forward to getting my bike soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Site Experience Feedback
Mar 17, 2024
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hank
Site Experience Feedback
Feb 24, 2024
positive experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Hank
Post-Delivery Feedback
Mar 17, 2024
Could have had better instructions on assembly
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
None
Site Experience Feedback
Mar 17, 2024
I was referred by a mobile bike repairman. Great advice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yvette
Post-Delivery Feedback
Mar 16, 2024
Had a great experience. The only thing I was unsure about was the color since the online description didn’t offer a photo of the bike in that color. I was overall happy with my purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »