Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1621 - 1640 of 2,232

Dad McBikes

Site Experience Feedback

Mar 24, 2024

Easy and fast, No hidden costs!

great deal

Site Experience Feedback

Mar 24, 2024

great deals thanks!

Deno

Site Experience Feedback

Mar 13, 2024

Would have like to ask questions about the bike such as the wait and I’m a twiner size. 5’11+


Post-Delivery Feedback

Mar 23, 2024

Great value

DPLido

Site Experience Feedback

Mar 23, 2024

Website seems dated, but this is my 4th purchase and the product is good

JJ

Site Experience Feedback

Mar 23, 2024

I thought my experience buying from this company was pretty straightforward, and the prices seem to be extremely competitive. Great selection of bikes and accessories!

Jon

Site Experience Feedback

Mar 23, 2024

I'd like to see more colors in bright orange and some of the product reviews were actually for different versions of the bike being looked at. Overall, I really like BikesDirect and I feel like the pricing, shipping, etc. is a good value.

Kat

Site Experience Feedback

Mar 23, 2024

when i brought up the web site i gave my email and phone no. supposedly to receive a 10% discount - no sign of that at checkout?

bonkie

Site Experience Feedback

Mar 22, 2024

Aesthetically the website could be more streamlined, cleaner. Too many colors, fonts.

Bike man

Site Experience Feedback

Mar 22, 2024

Wonderful experience

IRideMyBike

Site Experience Feedback

Mar 22, 2024

i've always recommended ppl go to online bike places to check what bikes should cost. I'm putting my money where my mouth is to try bikesdirect. Hopefully this won't be the only purchase i make from BD as I've been recommending ppl look at them for years. Only thing I don't like is the payment area, but it's understood as I know how much it cost to have a payment system setup and going thru PP helps keep overhead down. This bike is for me, adding to my stable of 3 others. I need to get one for my wife also. We'll soon see if that comes from BD. We can hope so as the prices are much better.

Erin

Site Experience Feedback

Mar 22, 2024

They had what I needed and easy to find.

JUSTRIGHTPRICE

Site Experience Feedback

Mar 22, 2024

Bought in the past. coming back. love the prices and product so far. Hoping its still the same or better. Overall a great site with all the info displayed well and somewhat hierarchically which helps to narrow down my needs.

Online Shopper

Site Experience Feedback

Mar 22, 2024

Interaction was good.

Ishka

Site Experience Feedback

Mar 22, 2024

clean and simple layout for products/pricing, but could have more information, ability to search or sort, etc.

John

Site Experience Feedback

Mar 22, 2024

The website is fairly easy to use and I was able to get more information quickly with the "chat" option. Checkout took a bit since I was unable to just enter in CC info, but was directed to Paypal instead.

Disappointed

Post-Delivery Feedback

Mar 22, 2024

Ordered two full suspension mountain bikes, one was put together with no issues the other one the front forks were twisted and could not put the front wheel on the forks. There was no visible damage to the box and no visible damage to the forks, so this is definitely a manufacturing defect. The product should never leave and be shipped to a customer like this. Now I am waiting for a replacement fork and have to spend more time on assembly. Whether I spent $400 or $4000 for a bike, it should not go to the customer with a manufacturing defect.

CJ

Site Experience Feedback

Mar 22, 2024

Good experience

Nick

Site Experience Feedback

Mar 21, 2024

The website seemed really old. That might cause the company some trust issues. But online you have a decent reputation.

Charlie

Site Experience Feedback

Mar 21, 2024

My first purchase. The layout and payment methods make me a bit anxious about the legitimacy of the site.

Captain Wags

Site Experience Feedback

Mar 21, 2024

Very please with the way the website leads you through the purchase, item description and price. I'm now waiting for the bike to analyze the product. Hopefully I'll have the same experience as the website :) ... Cheers