Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1621 - 1640 of 2,232
Dad McBikes
Site Experience Feedback
Mar 24, 2024
Easy and fast, No hidden costs!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
great deal
Site Experience Feedback
Mar 24, 2024
great deals thanks!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Deno
Site Experience Feedback
Mar 13, 2024
Would have like to ask questions about the bike such as the wait and I’m a twiner size. 5’11+
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Deno
Post-Delivery Feedback
Mar 23, 2024
Great value
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DPLido
Site Experience Feedback
Mar 23, 2024
Website seems dated, but this is my 4th purchase and the product is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Mar 23, 2024
I thought my experience buying from this company was pretty straightforward, and the prices seem to be extremely competitive. Great selection of bikes and accessories!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Mar 23, 2024
I'd like to see more colors in bright orange and some of the product reviews were actually for different versions of the bike being looked at. Overall, I really like BikesDirect and I feel like the pricing, shipping, etc. is a good value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Mar 23, 2024
when i brought up the web site i gave my email and phone no. supposedly to receive a 10% discount - no sign of that at checkout?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bonkie
Site Experience Feedback
Mar 22, 2024
Aesthetically the website could be more streamlined, cleaner. Too many colors, fonts.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bike man
Site Experience Feedback
Mar 22, 2024
Wonderful experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IRideMyBike
Site Experience Feedback
Mar 22, 2024
i've always recommended ppl go to online bike places to check what bikes should cost. I'm putting my money where my mouth is to try bikesdirect. Hopefully this won't be the only purchase i make from BD as I've been recommending ppl look at them for years. Only thing I don't like is the payment area, but it's understood as I know how much it cost to have a payment system setup and going thru PP helps keep overhead down. This bike is for me, adding to my stable of 3 others. I need to get one for my wife also. We'll soon see if that comes from BD. We can hope so as the prices are much better.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Erin
Site Experience Feedback
Mar 22, 2024
They had what I needed and easy to find.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
JUSTRIGHTPRICE
Site Experience Feedback
Mar 22, 2024
Bought in the past. coming back. love the prices and product so far. Hoping its still the same or better. Overall a great site with all the info displayed well and somewhat hierarchically which helps to narrow down my needs.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 22, 2024
Interaction was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ishka
Site Experience Feedback
Mar 22, 2024
clean and simple layout for products/pricing, but could have more information, ability to search or sort, etc.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
John
Site Experience Feedback
Mar 22, 2024
The website is fairly easy to use and I was able to get more information quickly with the "chat" option. Checkout took a bit since I was unable to just enter in CC info, but was directed to Paypal instead.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Disappointed
Post-Delivery Feedback
Mar 22, 2024
Ordered two full suspension mountain bikes, one was put together with no issues the other one the front forks were twisted and could not put the front wheel on the forks. There was no visible damage to the box and no visible damage to the forks, so this is definitely a manufacturing defect. The product should never leave and be shipped to a customer like this. Now I am waiting for a replacement fork and have to spend more time on assembly. Whether I spent $400 or $4000 for a bike, it should not go to the customer with a manufacturing defect.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 2
- Full ratings for this review »
CJ
Site Experience Feedback
Mar 22, 2024
Good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nick
Site Experience Feedback
Mar 21, 2024
The website seemed really old. That might cause the company some trust issues. But online you have a decent reputation.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Charlie
Site Experience Feedback
Mar 21, 2024
My first purchase. The layout and payment methods make me a bit anxious about the legitimacy of the site.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Captain Wags
Site Experience Feedback
Mar 21, 2024
Very please with the way the website leads you through the purchase, item description and price. I'm now waiting for the bike to analyze the product. Hopefully I'll have the same experience as the website :) ... Cheers
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »