Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1601 - 1620 of 2,232
P.O.
Site Experience Feedback
Mar 29, 2024
i did not get this for my purchase of a bike - so i am commenting on that. when i purh bike it stated most of bike would come installed but some would require very little additional install - when I got the bike i struggled with some of the install becaue there were no instructions in the "manual" it is still not together and I am not taking it anywhere to pay a fee to complete installation = which is the rear brakes. no instr. even going on line I cannot find video or plain instr. - I am ready to return product I am so pissed off.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Matt
Site Experience Feedback
Mar 28, 2024
Getting sent to paypal seemed a little weird to me but understandable to keep prices low. A checkout area would be nice but everything else was perfect.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Mar 28, 2024
Patrick helped answer some of my questions and showed recommended bikes. was a great help.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MM
Site Experience Feedback
Mar 28, 2024
The process to pay without using PayPal should be more clear and I seriously HATE that the webpage defaulted to "create PayPal account" when I opted to not use PayPal on a previous page.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ben
Site Experience Feedback
Mar 28, 2024
Easy to find and purchase a bike; I hope the quality of the bike matches my expectations.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
lynniegurrl
Site Experience Feedback
Mar 27, 2024
I really, really appreciate the clear information about which bikes are suitable for which height, and the availability of bikes for shorter riders. I have struggled to find a bike that I ride; it seems like most online vendors are not concerned with this population. I also appreciated the links to the youtube videos about hub gear shifts. I was not aware of this technology but having found about it, thanks to your website, I ultimately decided to purchase a bike with a hub. I think this will be more suitable to my needs and more convenient. I would have appreciated having the weight of the different bikes indicated. Also I would have liked to purchase some accessories but I expect I will be able to find these at another site. I had a question and it was answered promptly; I appreciated this as well. Overall, the website features and selection enabled me to identify and purchase a bike that I think will fit my needs and that I will enjoy. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 27, 2024
need to improve search function
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Brian Mac
Site Experience Feedback
Mar 27, 2024
Interaction was decent. The page is a little old school not as nice as other sites, but not a problem for me. Everything worked exactly as it should.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Jimbo
Site Experience Feedback
Mar 10, 2024
Ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimbo
Post-Delivery Feedback
Mar 27, 2024
Quality product shipped promptly and would highly recommend this site to anyone.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Mar 26, 2024
Super friendly when I had questions and amazing prices that beat all of the local stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DCN
Site Experience Feedback
Mar 16, 2024
It is kinda busy but I found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DCN
Post-Delivery Feedback
Mar 26, 2024
The bike is a 58 but I’m afraid to small.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
Brandon
Site Experience Feedback
Mar 26, 2024
I felt like I got the deal of a lifetime! My only concern is how many pieces it will come in! I'm pretty handy, but short on time, so hopefully I can put this piece together lickity-split.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 26, 2024
Easy to purchase a product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WaterBlaster40
Site Experience Feedback
Mar 25, 2024
Good bikes, good prices. The interface is a bit funky from your phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RayRay
Site Experience Feedback
Mar 25, 2024
The process was great, I was able to connect with support and they assisted me with the order for everything. Easy ordering process, would use again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Good deal
Site Experience Feedback
Mar 25, 2024
Website was way too busy and complicated to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JK
Site Experience Feedback
Mar 25, 2024
Good selection
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Acct
Site Experience Feedback
Mar 15, 2024
Good experience and quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Mar 24, 2024
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
dar
Site Experience Feedback
Mar 13, 2024
website is kinda busy, hard to compare items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dar
Post-Delivery Feedback
Mar 24, 2024
Bike was shipped with little protection around the wheels scratching the shit out of the frame. The crank bearings are rough and probably need to be replaced. The bike was shipped with no invoice or receipt or anything, absoloutely no itemized list of what you bought, just a model number. Only way to know what you got was to screenshot the website.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »