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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1601 - 1620 of 2,232

P.O.

Site Experience Feedback

Mar 29, 2024

i did not get this for my purchase of a bike - so i am commenting on that. when i purh bike it stated most of bike would come installed but some would require very little additional install - when I got the bike i struggled with some of the install becaue there were no instructions in the "manual" it is still not together and I am not taking it anywhere to pay a fee to complete installation = which is the rear brakes. no instr. even going on line I cannot find video or plain instr. - I am ready to return product I am so pissed off.

Matt

Site Experience Feedback

Mar 28, 2024

Getting sent to paypal seemed a little weird to me but understandable to keep prices low. A checkout area would be nice but everything else was perfect.

Mike

Site Experience Feedback

Mar 28, 2024

Patrick helped answer some of my questions and showed recommended bikes. was a great help.

MM

Site Experience Feedback

Mar 28, 2024

The process to pay without using PayPal should be more clear and I seriously HATE that the webpage defaulted to "create PayPal account" when I opted to not use PayPal on a previous page.

Ben

Site Experience Feedback

Mar 28, 2024

Easy to find and purchase a bike; I hope the quality of the bike matches my expectations.

lynniegurrl

Site Experience Feedback

Mar 27, 2024

I really, really appreciate the clear information about which bikes are suitable for which height, and the availability of bikes for shorter riders. I have struggled to find a bike that I ride; it seems like most online vendors are not concerned with this population. I also appreciated the links to the youtube videos about hub gear shifts. I was not aware of this technology but having found about it, thanks to your website, I ultimately decided to purchase a bike with a hub. I think this will be more suitable to my needs and more convenient. I would have appreciated having the weight of the different bikes indicated. Also I would have liked to purchase some accessories but I expect I will be able to find these at another site. I had a question and it was answered promptly; I appreciated this as well. Overall, the website features and selection enabled me to identify and purchase a bike that I think will fit my needs and that I will enjoy. Thank you.

Online Shopper

Site Experience Feedback

Mar 27, 2024

need to improve search function

Brian Mac

Site Experience Feedback

Mar 27, 2024

Interaction was decent. The page is a little old school not as nice as other sites, but not a problem for me. Everything worked exactly as it should.

Jimbo

Site Experience Feedback

Mar 10, 2024

Ease of use.


Post-Delivery Feedback

Mar 27, 2024

Quality product shipped promptly and would highly recommend this site to anyone.

Amanda

Site Experience Feedback

Mar 26, 2024

Super friendly when I had questions and amazing prices that beat all of the local stores

DCN

Site Experience Feedback

Mar 16, 2024

It is kinda busy but I found what I wanted.


Post-Delivery Feedback

Mar 26, 2024

The bike is a 58 but I’m afraid to small.

Brandon

Site Experience Feedback

Mar 26, 2024

I felt like I got the deal of a lifetime! My only concern is how many pieces it will come in! I'm pretty handy, but short on time, so hopefully I can put this piece together lickity-split.

Online Shopper

Site Experience Feedback

Mar 26, 2024

Easy to purchase a product

WaterBlaster40

Site Experience Feedback

Mar 25, 2024

Good bikes, good prices. The interface is a bit funky from your phone

RayRay

Site Experience Feedback

Mar 25, 2024

The process was great, I was able to connect with support and they assisted me with the order for everything. Easy ordering process, would use again.

Good deal

Site Experience Feedback

Mar 25, 2024

Website was way too busy and complicated to navigate.

JK

Site Experience Feedback

Mar 25, 2024

Good selection

Acct

Site Experience Feedback

Mar 15, 2024

Good experience and quality products.

Ken

Site Experience Feedback

Mar 24, 2024

Easy to use

dar

Site Experience Feedback

Mar 13, 2024

website is kinda busy, hard to compare items.


Post-Delivery Feedback

Mar 24, 2024

Bike was shipped with little protection around the wheels scratching the shit out of the frame. The crank bearings are rough and probably need to be replaced. The bike was shipped with no invoice or receipt or anything, absoloutely no itemized list of what you bought, just a model number. Only way to know what you got was to screenshot the website.