Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1681 - 1700 of 2,232
Scowdog
Site Experience Feedback
Mar 16, 2024
good details. appreciate the variety of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Feb 27, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Mar 16, 2024
I wish it wasnt fsa crank and gearing with shimano grx
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 16, 2024
good info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Mar 06, 2024
This is my 3rd purchase from Bikes Direct. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Post-Delivery Feedback
Mar 16, 2024
This is my 3rd purchase of a Motobecane bike from Bikes Direct. All 3 have been great bikes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ericgineer
Site Experience Feedback
Mar 15, 2024
Website looks straight from the 90s but the purchasing experience was smooth and the layout and selection makes sense and is easy to follow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Frank
Site Experience Feedback
Mar 15, 2024
wish you had more colors and models in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jahhuit
Site Experience Feedback
Mar 15, 2024
i love the prices and the free shipping. A lot of sold out products but still enough for the average person. website seems a little cluttered until you get the feel of it. Either way my experience was a 10 out of 10 last time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
piglett
Site Experience Feedback
Mar 15, 2024
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CowboyBrad
Post-Delivery Feedback
Mar 15, 2024
The ordering process was easy, delivery was actually earlier than expected and the bike I purchased is in great shape and I've been riding it every single day to and from work and I'm enjoying the bike very much. I did upgrade the seat good bike at a decent price. Thanks Bikes direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bikeguy77
Site Experience Feedback
Mar 06, 2024
I do not have an opinion yet, if my order ships fast I will be very satisfied
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bikeguy77
Post-Delivery Feedback
Mar 15, 2024
I ordered a wheeler with tires and brake rotors. The price was right and the items showed up faster that I expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hop
Site Experience Feedback
Feb 22, 2024
Great experience shopping online. Cant wait for my new Ebike to show up at the house.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hop
Post-Delivery Feedback
Mar 15, 2024
Great product and fast shipping. One the pedals broke the first day I had the bike because they are plastic. Needs to come with metal pedals for the price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Grateful
Site Experience Feedback
Mar 14, 2024
A very easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nick
Site Experience Feedback
Mar 14, 2024
Bikes are very good looking! Bought 5 bikes recently
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheetocabra
Site Experience Feedback
Mar 14, 2024
I honestly thought the website was a scam when I first saw it. I thought some of the UI elements were ads and didn't know what was safe to click on. Once I looked up the site online, I learned that it was safe and the design was just very outdated. Then I didn't have a problem navigating the site.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
BigB
Site Experience Feedback
Mar 14, 2024
The layout isn't super intuitive, but once you are on the site for a while it all makes sense. Not flashy, but functional.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jackie Waters
Site Experience Feedback
Mar 14, 2024
I do wish I could have got the double ring rather than the triple but your same frame with a double does not come in white. I had to choose color over a 2x8 version of the same bike, it would have been nice to get the 2x8 version in white but that is a small compromise all things considered, just didn't seem to make sense being as they are the same exact everything else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gman
Site Experience Feedback
Feb 15, 2024
Order went through quickly, no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bike Kid
Post-Delivery Feedback
Mar 14, 2024
The bike was in good shape and as expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jerfny
Site Experience Feedback
Mar 13, 2024
Not easy to navigate or find specific info. about bikes. Checkout was difficult and shipping times were never established.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Stewie
Site Experience Feedback
Mar 13, 2024
I spent several days on the website trying to decide between a few different bikes. I really like how they hit every price point and every bike component need. I do worry a little that these are "cheap Chinese" bikes ... but then again it seems most of the industry is from China now.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »