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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1681 - 1700 of 2,232

Scowdog

Site Experience Feedback

Mar 16, 2024

good details. appreciate the variety of products.

Bill

Site Experience Feedback

Feb 27, 2024

All good.


Post-Delivery Feedback

Mar 16, 2024

I wish it wasnt fsa crank and gearing with shimano grx

Online Shopper

Site Experience Feedback

Mar 16, 2024

good info

Dave

Site Experience Feedback

Mar 06, 2024

This is my 3rd purchase from Bikes Direct. Very satisfied.


Post-Delivery Feedback

Mar 16, 2024

This is my 3rd purchase of a Motobecane bike from Bikes Direct. All 3 have been great bikes.

Ericgineer

Site Experience Feedback

Mar 15, 2024

Website looks straight from the 90s but the purchasing experience was smooth and the layout and selection makes sense and is easy to follow

Frank

Site Experience Feedback

Mar 15, 2024

wish you had more colors and models in stock

jahhuit

Site Experience Feedback

Mar 15, 2024

i love the prices and the free shipping. A lot of sold out products but still enough for the average person. website seems a little cluttered until you get the feel of it. Either way my experience was a 10 out of 10 last time.

piglett

Site Experience Feedback

Mar 15, 2024

very easy to use

CowboyBrad

Post-Delivery Feedback

Mar 15, 2024

The ordering process was easy, delivery was actually earlier than expected and the bike I purchased is in great shape and I've been riding it every single day to and from work and I'm enjoying the bike very much. I did upgrade the seat good bike at a decent price. Thanks Bikes direct.

Bikeguy77

Site Experience Feedback

Mar 06, 2024

I do not have an opinion yet, if my order ships fast I will be very satisfied


Post-Delivery Feedback

Mar 15, 2024

I ordered a wheeler with tires and brake rotors. The price was right and the items showed up faster that I expected.

Hop

Site Experience Feedback

Feb 22, 2024

Great experience shopping online. Cant wait for my new Ebike to show up at the house.


Post-Delivery Feedback

Mar 15, 2024

Great product and fast shipping. One the pedals broke the first day I had the bike because they are plastic. Needs to come with metal pedals for the price.

Grateful

Site Experience Feedback

Mar 14, 2024

A very easy purchase.

nick

Site Experience Feedback

Mar 14, 2024

Bikes are very good looking! Bought 5 bikes recently

Cheetocabra

Site Experience Feedback

Mar 14, 2024

I honestly thought the website was a scam when I first saw it. I thought some of the UI elements were ads and didn't know what was safe to click on. Once I looked up the site online, I learned that it was safe and the design was just very outdated. Then I didn't have a problem navigating the site.

BigB

Site Experience Feedback

Mar 14, 2024

The layout isn't super intuitive, but once you are on the site for a while it all makes sense. Not flashy, but functional.

Jackie Waters

Site Experience Feedback

Mar 14, 2024

I do wish I could have got the double ring rather than the triple but your same frame with a double does not come in white. I had to choose color over a 2x8 version of the same bike, it would have been nice to get the 2x8 version in white but that is a small compromise all things considered, just didn't seem to make sense being as they are the same exact everything else.

gman

Site Experience Feedback

Feb 15, 2024

Order went through quickly, no problems

Bike Kid

Post-Delivery Feedback

Mar 14, 2024

The bike was in good shape and as expected.

Jerfny

Site Experience Feedback

Mar 13, 2024

Not easy to navigate or find specific info. about bikes. Checkout was difficult and shipping times were never established.

Stewie

Site Experience Feedback

Mar 13, 2024

I spent several days on the website trying to decide between a few different bikes. I really like how they hit every price point and every bike component need. I do worry a little that these are "cheap Chinese" bikes ... but then again it seems most of the industry is from China now.