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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1581 - 1600 of 2,232

Erik

Post-Delivery Feedback

Mar 31, 2024

The color didn’t seem like in the picture. It’s more yellow than cream. Also the instructions were very vague. I ended up stripping the crank bar installing the pedals because I didn’t know what I was diing

OC Island Girl

Site Experience Feedback

Mar 31, 2024

Easy to choose a bike to fit me.

Rob57

Site Experience Feedback

Mar 31, 2024

Glad to see an affordable able motobacone 300

Portland dad

Site Experience Feedback

Mar 31, 2024

website interaction very clean and simple.

mdshahan

Site Experience Feedback

Mar 22, 2024

The website has never inspired much confidence and looks very antiquated, but I've been happy with my bike and parts orders and would consider more purchases in the future.


Post-Delivery Feedback

Mar 31, 2024

I'm glad the derailleur hangers were available although they seemed overly expensive.

The Poser

Site Experience Feedback

Mar 17, 2024

Shopping was easy. Just waiting for the wheel set to arrive.

Mateo

Site Experience Feedback

Mar 31, 2024

It was very easy to purchase

Lovetobike

Site Experience Feedback

Mar 30, 2024

Good experience

Thorgrim

Site Experience Feedback

Mar 30, 2024

I bought from bikesdirect before and it's always the first place i look when looking for a bike. It's a very easy site to use and find what you are looking for. Good prices too.

Trini

Site Experience Feedback

Mar 30, 2024

It was good.

daniel

Site Experience Feedback

Mar 30, 2024

very easy transaction...excellent prices

Sobercycler

Site Experience Feedback

Mar 30, 2024

Kinda hard 2 view on smartphone because of print size and amount of data. Got 2 zoom

Desert Dude

Site Experience Feedback

Mar 22, 2024

Overall selection is good. Details were complete. For clarities sake I wish the cart was visible while completing purchase. It wasn’t visible off the phone.


Post-Delivery Feedback

Mar 30, 2024

-Bike and components are a good value -Bike arrived on time and undamaged -Instructions and manuals are AWFUL -Manuals are generic and are full of misspellings.... really? You couldn't even spell "Billing" correctly below. -No instructions of any value for more complex parts like the dropper -I would only recommend to friends that are VERY bike mechanic capable -Having to pay a bike to a mechanic to finish the build deceases value

Phil

Site Experience Feedback

Mar 29, 2024

I have chatted with Patrick a couple of times on my last purchases and he suggestions have always worked out. I really appreciate Patrick's assistance!!

Isaactherod

Site Experience Feedback

Mar 29, 2024

It was quick I knew exactly what I was looking for

Online Shopper

Site Experience Feedback

Mar 29, 2024

This is my second purchase through bikesdirect. I have purchased a mountain bike a few years ago and I enjoy it frequently. I was shopping for a road bike, Ill be participating in the PMC, in Massachusetts this year. I reached out to the sales team through email and they were happy to help steer the direction of the right bike for me. Thank you!

Rock af

Site Experience Feedback

Mar 29, 2024

Great bike

Jersey Dad

Site Experience Feedback

Mar 29, 2024

Great

BillInBrooklyn

Site Experience Feedback

Mar 29, 2024

I came to look and liked what I saw so much, that I bought on my visit. My bike came a few days later, I put it together, I rode it today and I LOVE MY BIKE.

Engineer

Site Experience Feedback

Mar 18, 2024

Good vibes


Post-Delivery Feedback

Mar 29, 2024

I purchased a 3 speed cruiser that meets my need perfectly. I'm very happy with my bike and am planning my next purchase from Bikesdirect.com.