Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1581 - 1600 of 2,232
Erik
Post-Delivery Feedback
Mar 31, 2024
The color didn’t seem like in the picture. It’s more yellow than cream. Also the instructions were very vague. I ended up stripping the crank bar installing the pedals because I didn’t know what I was diing
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
OC Island Girl
Site Experience Feedback
Mar 31, 2024
Easy to choose a bike to fit me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob57
Site Experience Feedback
Mar 31, 2024
Glad to see an affordable able motobacone 300
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Portland dad
Site Experience Feedback
Mar 31, 2024
website interaction very clean and simple.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
mdshahan
Site Experience Feedback
Mar 22, 2024
The website has never inspired much confidence and looks very antiquated, but I've been happy with my bike and parts orders and would consider more purchases in the future.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
mdshahan
Post-Delivery Feedback
Mar 31, 2024
I'm glad the derailleur hangers were available although they seemed overly expensive.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
The Poser
Site Experience Feedback
Mar 17, 2024
Shopping was easy. Just waiting for the wheel set to arrive.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mateo
Site Experience Feedback
Mar 31, 2024
It was very easy to purchase
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lovetobike
Site Experience Feedback
Mar 30, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Thorgrim
Site Experience Feedback
Mar 30, 2024
I bought from bikesdirect before and it's always the first place i look when looking for a bike. It's a very easy site to use and find what you are looking for. Good prices too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trini
Site Experience Feedback
Mar 30, 2024
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
daniel
Site Experience Feedback
Mar 30, 2024
very easy transaction...excellent prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sobercycler
Site Experience Feedback
Mar 30, 2024
Kinda hard 2 view on smartphone because of print size and amount of data. Got 2 zoom
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Desert Dude
Site Experience Feedback
Mar 22, 2024
Overall selection is good. Details were complete. For clarities sake I wish the cart was visible while completing purchase. It wasn’t visible off the phone.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Desert Dude
Post-Delivery Feedback
Mar 30, 2024
-Bike and components are a good value -Bike arrived on time and undamaged -Instructions and manuals are AWFUL -Manuals are generic and are full of misspellings.... really? You couldn't even spell "Billing" correctly below. -No instructions of any value for more complex parts like the dropper -I would only recommend to friends that are VERY bike mechanic capable -Having to pay a bike to a mechanic to finish the build deceases value
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Phil
Site Experience Feedback
Mar 29, 2024
I have chatted with Patrick a couple of times on my last purchases and he suggestions have always worked out. I really appreciate Patrick's assistance!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Isaactherod
Site Experience Feedback
Mar 29, 2024
It was quick I knew exactly what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 29, 2024
This is my second purchase through bikesdirect. I have purchased a mountain bike a few years ago and I enjoy it frequently. I was shopping for a road bike, Ill be participating in the PMC, in Massachusetts this year. I reached out to the sales team through email and they were happy to help steer the direction of the right bike for me. Thank you!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rock af
Site Experience Feedback
Mar 29, 2024
Great bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jersey Dad
Site Experience Feedback
Mar 29, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BillInBrooklyn
Site Experience Feedback
Mar 29, 2024
I came to look and liked what I saw so much, that I bought on my visit. My bike came a few days later, I put it together, I rode it today and I LOVE MY BIKE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Engineer
Site Experience Feedback
Mar 18, 2024
Good vibes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Engineer
Post-Delivery Feedback
Mar 29, 2024
I purchased a 3 speed cruiser that meets my need perfectly. I'm very happy with my bike and am planning my next purchase from Bikesdirect.com.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »