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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1561 - 1580 of 2,232

Tom M

Site Experience Feedback

Mar 25, 2024

It would be good to clarify that there is tax applied. It was a surprise when checking out, the total was $300 dollars more than the sale price.


Post-Delivery Feedback

Apr 04, 2024

Everything was great except for the documentation or resources on how to set up the bike. Particularly on how to install the drop seat. Otherwise all was good.

Matt

Post-Delivery Feedback

Apr 04, 2024

I love the bike and I’m happy to have purchased it. At one point the online payment system seemed to be acting weird, so I placed a call to you about it. Before the call was returned, the online payment system seemed to sort itself out. I enjoy the bike. Thank you

Braveheart

Site Experience Feedback

Mar 22, 2024

I have reviewed website before and am familiar with layout I’m not keen on the flashing signs or how quickly it wants you to check out Feels like it’s money grabbing but hopefully it’s worth the price

Blue2132

Site Experience Feedback

Apr 03, 2024

good

jonny

Site Experience Feedback

Apr 03, 2024

great

Lirpa1981

Site Experience Feedback

Apr 03, 2024

website is outdated, so it does appear to be a little sketchy. Was able to chat with a CSR and have my questions answered pretty immediately.

Greg

Site Experience Feedback

Apr 03, 2024

The web site design was retro, but I love it. Please don't change.

Joe Bravo

Site Experience Feedback

Apr 02, 2024

Always the best product for the money. Easy checkout and fast shipping.

Lead_Lizzard

Site Experience Feedback

Mar 22, 2024

Your website has lots of information which was appreciated. Unfortunately it is in a very dated,older style where everything is very jumbled together. A professional website rework into a modern storefront would give buyers more confidence it is a legitimate site and not a scam website. Make your site more like Amazon in it's format if you want a very basic summation.


Post-Delivery Feedback

Apr 02, 2024

The bike has better than average shifter, derailer and gears. The bike was scratched when it arrived and unhappy about that. I like the frame and wheels and tires but the Shimano gears could always be better which seems to be the price limiter in most lower end bikes. These bikes are compared to Trek bikes and are 40% to 50% less in price but I do not think they compare apples to apples. Trek is better but you get what you pay for. This Gravity HD1 29er is a great bike all in all but just be realistic in why it is $600 and not $1,200 like the Trek it's compared to!

Mtn biker

Site Experience Feedback

Mar 16, 2024

Worked


Post-Delivery Feedback

Apr 02, 2024

Asked the weight of bike by chat. told it weighted 45 pounds. Weighted my bike and it's 55 pounds. you guys should provide an accurate wight of every bike up front. It's the 1 fact all buyers want to know. Also very little help putting the bike together. I broke the cable for the dropper post and had to pay $50 to have it installed.

Sidney

Site Experience Feedback

Mar 20, 2024

Website is a bit wonky. Had to switch from phone to laptop to complete purchase.


Post-Delivery Feedback

Apr 02, 2024

The bike was everything it was described to be. The build quality was excellent. I was able to unpack the bike and assemble it easily. Very little adjustment was necessary. All parts were perfect and present. Did find an empty cigarette pack in the bottom. I just laughed.

Adam

Site Experience Feedback

Apr 02, 2024

A compare function would be helpful, but otherwise good

Dennis

Site Experience Feedback

Mar 23, 2024

Search function is tough to use.


Post-Delivery Feedback

Apr 02, 2024

Great, fast purchase.

Old man rider

Site Experience Feedback

Mar 21, 2024

This my 5th bike great bike


Post-Delivery Feedback

Apr 01, 2024

This is my fifth bike from bikesdirect they all be great. Thanks

bee

Site Experience Feedback

Apr 01, 2024

Excellent website..very helpful chat line..

Al

Post-Delivery Feedback

Apr 01, 2024

Your system does not like if a person has a different ship to/ bill to addresses. I had to email customer support to get that resolved. Then once the bike arrived it was missing brake pads. Because your system / associate never changed the ship to address to the correct one, your customer support shipped replacement bake pads to the wrong address. So not you are looking for me to pay for an additional set sent to the correct address. 2. I am not a bike mechanic. Although the assembly was not that involved, would have been nice to have a piece of paper with how to assemble and such. Looks like I have to take this bike to a repair shop to make sure it is road worthy before I actually use it.

John

Site Experience Feedback

Apr 01, 2024

why do I need to use PayPal? also when I check tracking, why do I need to download PayPal, which does not make sense.

a.tolen

Site Experience Feedback

Mar 24, 2024

great pricing and options but the website format could be better


Post-Delivery Feedback

Apr 01, 2024

I appreciated the amount of details for the product. The website does need some modern visual upgrades, I almost chose to move on to another site due to the dated format of the site.

Treefrog

Site Experience Feedback

Mar 21, 2024

Originally wanted a color that was sold out in my size. :-( Had to buy my second choice. Looking forward to getting my bike!


Post-Delivery Feedback

Apr 01, 2024

Great bike...easy to set up, and rides smoothly. would have appreciated instructions re the setup, however. Brakes needed adjustment, need to check the rear chainring (it's making a clicking sound under load). First two color choices were out (but not shown as such on the website).

The Dance

Site Experience Feedback

Apr 01, 2024

This is my 2nd Fat Tire Bike purchase; very happy with the bikes, speed of delivery and easy to assemble. Highly recommend !