Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1561 - 1580 of 2,232
Tom M
Site Experience Feedback
Mar 25, 2024
It would be good to clarify that there is tax applied. It was a surprise when checking out, the total was $300 dollars more than the sale price.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tom M
Post-Delivery Feedback
Apr 04, 2024
Everything was great except for the documentation or resources on how to set up the bike. Particularly on how to install the drop seat. Otherwise all was good.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Matt
Post-Delivery Feedback
Apr 04, 2024
I love the bike and I’m happy to have purchased it. At one point the online payment system seemed to be acting weird, so I placed a call to you about it. Before the call was returned, the online payment system seemed to sort itself out. I enjoy the bike. Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Braveheart
Site Experience Feedback
Mar 22, 2024
I have reviewed website before and am familiar with layout I’m not keen on the flashing signs or how quickly it wants you to check out Feels like it’s money grabbing but hopefully it’s worth the price
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Blue2132
Site Experience Feedback
Apr 03, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jonny
Site Experience Feedback
Apr 03, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lirpa1981
Site Experience Feedback
Apr 03, 2024
website is outdated, so it does appear to be a little sketchy. Was able to chat with a CSR and have my questions answered pretty immediately.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Greg
Site Experience Feedback
Apr 03, 2024
The web site design was retro, but I love it. Please don't change.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe Bravo
Site Experience Feedback
Apr 02, 2024
Always the best product for the money. Easy checkout and fast shipping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lead_Lizzard
Site Experience Feedback
Mar 22, 2024
Your website has lots of information which was appreciated. Unfortunately it is in a very dated,older style where everything is very jumbled together. A professional website rework into a modern storefront would give buyers more confidence it is a legitimate site and not a scam website. Make your site more like Amazon in it's format if you want a very basic summation.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lead_Lizzard
Post-Delivery Feedback
Apr 02, 2024
The bike has better than average shifter, derailer and gears. The bike was scratched when it arrived and unhappy about that. I like the frame and wheels and tires but the Shimano gears could always be better which seems to be the price limiter in most lower end bikes. These bikes are compared to Trek bikes and are 40% to 50% less in price but I do not think they compare apples to apples. Trek is better but you get what you pay for. This Gravity HD1 29er is a great bike all in all but just be realistic in why it is $600 and not $1,200 like the Trek it's compared to!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Mtn biker
Site Experience Feedback
Mar 16, 2024
Worked
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mtn biker
Post-Delivery Feedback
Apr 02, 2024
Asked the weight of bike by chat. told it weighted 45 pounds. Weighted my bike and it's 55 pounds. you guys should provide an accurate wight of every bike up front. It's the 1 fact all buyers want to know. Also very little help putting the bike together. I broke the cable for the dropper post and had to pay $50 to have it installed.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 4
- Full ratings for this review »
Sidney
Site Experience Feedback
Mar 20, 2024
Website is a bit wonky. Had to switch from phone to laptop to complete purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sidney
Post-Delivery Feedback
Apr 02, 2024
The bike was everything it was described to be. The build quality was excellent. I was able to unpack the bike and assemble it easily. Very little adjustment was necessary. All parts were perfect and present. Did find an empty cigarette pack in the bottom. I just laughed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Adam
Site Experience Feedback
Apr 02, 2024
A compare function would be helpful, but otherwise good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dennis
Site Experience Feedback
Mar 23, 2024
Search function is tough to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dennis
Post-Delivery Feedback
Apr 02, 2024
Great, fast purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Old man rider
Site Experience Feedback
Mar 21, 2024
This my 5th bike great bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Old man rider
Post-Delivery Feedback
Apr 01, 2024
This is my fifth bike from bikesdirect they all be great. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bee
Site Experience Feedback
Apr 01, 2024
Excellent website..very helpful chat line..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Post-Delivery Feedback
Apr 01, 2024
Your system does not like if a person has a different ship to/ bill to addresses. I had to email customer support to get that resolved. Then once the bike arrived it was missing brake pads. Because your system / associate never changed the ship to address to the correct one, your customer support shipped replacement bake pads to the wrong address. So not you are looking for me to pay for an additional set sent to the correct address. 2. I am not a bike mechanic. Although the assembly was not that involved, would have been nice to have a piece of paper with how to assemble and such. Looks like I have to take this bike to a repair shop to make sure it is road worthy before I actually use it.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
John
Site Experience Feedback
Apr 01, 2024
why do I need to use PayPal? also when I check tracking, why do I need to download PayPal, which does not make sense.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
a.tolen
Site Experience Feedback
Mar 24, 2024
great pricing and options but the website format could be better
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
a.tolen
Post-Delivery Feedback
Apr 01, 2024
I appreciated the amount of details for the product. The website does need some modern visual upgrades, I almost chose to move on to another site due to the dated format of the site.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Treefrog
Site Experience Feedback
Mar 21, 2024
Originally wanted a color that was sold out in my size. :-( Had to buy my second choice. Looking forward to getting my bike!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Treefrog
Post-Delivery Feedback
Apr 01, 2024
Great bike...easy to set up, and rides smoothly. would have appreciated instructions re the setup, however. Brakes needed adjustment, need to check the rear chainring (it's making a clicking sound under load). First two color choices were out (but not shown as such on the website).
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
The Dance
Site Experience Feedback
Apr 01, 2024
This is my 2nd Fat Tire Bike purchase; very happy with the bikes, speed of delivery and easy to assemble. Highly recommend !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »