Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1541 - 1560 of 2,232
ABE
Site Experience Feedback
Apr 08, 2024
Awesome service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TunnelSnakesRule
Site Experience Feedback
Apr 08, 2024
Dated but easy enough layout. Plentiful information. Checkout portal was not working on my phone, No one answered the phone (called 2x), but I was able to checkout on a PC just fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tom Catt
Site Experience Feedback
Mar 29, 2024
i hv ordered 2 Windsor tourist back in i believe 2015 & been very happy with them & bikes direct.i'm getting this one for more off road & gravel use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom Catt
Post-Delivery Feedback
Apr 08, 2024
3rd bicycle from you,, I'm happy 3 times LOL.. Only thing i changed was them oversized flat bars to a riser bar, added a adjustable stem to give me a more uprite riding position, swapped out the little pedals for a set of blackburn mt bike pedals, and put on fenders & rear rack & lorider front pannier rack. Put 30 miles on it this morning,, its gonna B A keeper..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pokey
Site Experience Feedback
Apr 08, 2024
I have ordered two other bikes in the past and have been very pleased. I would like to see the weight of the bikes listed as well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JB
Site Experience Feedback
Mar 29, 2024
Very easy, the quality of the bikes great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Post-Delivery Feedback
Apr 08, 2024
Excellent price, am having the bike put together very happy with Bikes Direct
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jojo_V
Site Experience Feedback
Apr 08, 2024
Electric bike capability would be well shared using slider/bar graph info, such as battery size, max output, etc. Where does this bike's capability come in with respect to others that are available?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Diggy
Site Experience Feedback
Apr 08, 2024
I was not certain that my order would include color-matching rims included in the sale or if the sale is still current. It could be more clearly stated.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 07, 2024
Please Ship soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Apr 07, 2024
Good selection. Could use a better UI.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jane
Site Experience Feedback
Apr 07, 2024
I am not sure what I ordered, what my order number is or where this order is being delivered.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Isaac
Site Experience Feedback
Apr 07, 2024
Hard to read and bad layout but easy to checkout
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- Full ratings for this review »
jagsmack
Site Experience Feedback
Mar 30, 2024
Second bike from bikes direct, great prices and overall quality of bicycles are top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johnny Buying Online
Site Experience Feedback
Apr 07, 2024
It's difficult to choose bike size from any website, and personal preferences for comfort on a bike vary. It would be helpful to be able to measure not just height but also inseam and arm length to judge bike sizing. For bike assembly, I hope it's easy! But if it's not, it'd help to list local options for assembly. Hopefully some LBS are open to this idea. Overall, I'm excited to get a good quality ebike at good value!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
zan
Site Experience Feedback
Mar 29, 2024
I have several Bikes from you folks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
zan
Post-Delivery Feedback
Apr 07, 2024
Thank you folks; at Bikes Direct, again you have provided a superior product at an awesome price!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Peg
Site Experience Feedback
Apr 06, 2024
Good, had to look up description of all the parts. Would have been nice to have them on the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tanger
Site Experience Feedback
Mar 27, 2024
web site is nice. Easy getting sround.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tanger
Post-Delivery Feedback
Apr 06, 2024
Bikesdirect shipped my bike quickly. I received it within 4 days. I would recommend them for anyone looking for a bike at a great price. This is my 3rd purchase from bikesdirect and always satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Rocking in the desert
Site Experience Feedback
Apr 06, 2024
I bouught a great 29er full suspension from Bikesdirect and love it. I have wanteda a full suspension ebike for a long time and because I was so happy with other 2 29ers I bought from bikesdirect I went for it! Very comparable components and excellent motor. This is my 4th ebike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Logan
Site Experience Feedback
Mar 06, 2024
Website is VERY out dated and falls short of every other website I've used in recent history. Great selection, great prices.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lou
Site Experience Feedback
Apr 05, 2024
Best price available for a bike this good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JF
Site Experience Feedback
Mar 25, 2024
Hard to search website but selection of very attractively prices bikes is very welcomed in a market of inflated prices
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
JF
Post-Delivery Feedback
Apr 04, 2024
The website is seriously outdated and hard to navigate. The bike was shipped perfectly and fast. There were no instructions and the website was not very informative about the specific model.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »