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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 30, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1541 - 1560 of 2,232

ABE

Site Experience Feedback

Apr 08, 2024

Awesome service!

TunnelSnakesRule

Site Experience Feedback

Apr 08, 2024

Dated but easy enough layout. Plentiful information. Checkout portal was not working on my phone, No one answered the phone (called 2x), but I was able to checkout on a PC just fine.

Tom Catt

Site Experience Feedback

Mar 29, 2024

i hv ordered 2 Windsor tourist back in i believe 2015 & been very happy with them & bikes direct.i'm getting this one for more off road & gravel use.


Post-Delivery Feedback

Apr 08, 2024

3rd bicycle from you,, I'm happy 3 times LOL.. Only thing i changed was them oversized flat bars to a riser bar, added a adjustable stem to give me a more uprite riding position, swapped out the little pedals for a set of blackburn mt bike pedals, and put on fenders & rear rack & lorider front pannier rack. Put 30 miles on it this morning,, its gonna B A keeper..

Pokey

Site Experience Feedback

Apr 08, 2024

I have ordered two other bikes in the past and have been very pleased. I would like to see the weight of the bikes listed as well.

JB

Site Experience Feedback

Mar 29, 2024

Very easy, the quality of the bikes great!!


Post-Delivery Feedback

Apr 08, 2024

Excellent price, am having the bike put together very happy with Bikes Direct

jojo_V

Site Experience Feedback

Apr 08, 2024

Electric bike capability would be well shared using slider/bar graph info, such as battery size, max output, etc. Where does this bike's capability come in with respect to others that are available?

Diggy

Site Experience Feedback

Apr 08, 2024

I was not certain that my order would include color-matching rims included in the sale or if the sale is still current. It could be more clearly stated.

Online Shopper

Site Experience Feedback

Apr 07, 2024

Please Ship soon

Tom

Site Experience Feedback

Apr 07, 2024

Good selection. Could use a better UI.

Jane

Site Experience Feedback

Apr 07, 2024

I am not sure what I ordered, what my order number is or where this order is being delivered.

Isaac

Site Experience Feedback

Apr 07, 2024

Hard to read and bad layout but easy to checkout

jagsmack

Site Experience Feedback

Mar 30, 2024

Second bike from bikes direct, great prices and overall quality of bicycles are top notch

Johnny Buying Online

Site Experience Feedback

Apr 07, 2024

It's difficult to choose bike size from any website, and personal preferences for comfort on a bike vary. It would be helpful to be able to measure not just height but also inseam and arm length to judge bike sizing. For bike assembly, I hope it's easy! But if it's not, it'd help to list local options for assembly. Hopefully some LBS are open to this idea. Overall, I'm excited to get a good quality ebike at good value!

zan

Site Experience Feedback

Mar 29, 2024

I have several Bikes from you folks.


Post-Delivery Feedback

Apr 07, 2024

Thank you folks; at Bikes Direct, again you have provided a superior product at an awesome price!

Peg

Site Experience Feedback

Apr 06, 2024

Good, had to look up description of all the parts. Would have been nice to have them on the site

tanger

Site Experience Feedback

Mar 27, 2024

web site is nice. Easy getting sround.


Post-Delivery Feedback

Apr 06, 2024

Bikesdirect shipped my bike quickly. I received it within 4 days. I would recommend them for anyone looking for a bike at a great price. This is my 3rd purchase from bikesdirect and always satisfied.

Rocking in the desert

Site Experience Feedback

Apr 06, 2024

I bouught a great 29er full suspension from Bikesdirect and love it. I have wanteda a full suspension ebike for a long time and because I was so happy with other 2 29ers I bought from bikesdirect I went for it! Very comparable components and excellent motor. This is my 4th ebike!

Logan

Site Experience Feedback

Mar 06, 2024

Website is VERY out dated and falls short of every other website I've used in recent history. Great selection, great prices.

Lou

Site Experience Feedback

Apr 05, 2024

Best price available for a bike this good.

JF

Site Experience Feedback

Mar 25, 2024

Hard to search website but selection of very attractively prices bikes is very welcomed in a market of inflated prices


Post-Delivery Feedback

Apr 04, 2024

The website is seriously outdated and hard to navigate. The bike was shipped perfectly and fast. There were no instructions and the website was not very informative about the specific model.