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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1521 - 1540 of 2,232

BillinBK

Site Experience Feedback

Mar 25, 2024

It was too easy. I came to look, I bought instead.


Post-Delivery Feedback

Apr 11, 2024

I went to BikesDirect.com as part of my research. It all ended on BikesDirect too: I saw the bikes offered and they had a Motobecane configured exactly the way I wanted in Carbon Fiber at less than half the normal retail price and lower than many of the used bikes on e-bay. The bike came two days later and I put it together myself and rode and I love it. so, in essence, I came, I saw, I bought, I got, I loved my new bike. I just gave away my other bike since I'll use this for everything.

OldManMike

Site Experience Feedback

Apr 11, 2024

This is the 3rd bike I have purchased for a family member. This is a present for my daughter.

Riderup

Site Experience Feedback

Apr 11, 2024

Always buy from Bikes Direct. I do wish they would give more in-depth details and specification about the bikes parts.

Rob

Site Experience Feedback

Apr 11, 2024

One of the simplest on-line shopping experiences I have ever had!

Apurv

Site Experience Feedback

Apr 11, 2024

Nice

cyberbebe007

Site Experience Feedback

Apr 10, 2024

Not the first time that I shop from BikesDirect.com. They have good value and the shipping is included in the price.

Glen

Site Experience Feedback

Apr 10, 2024

The website is set up for easy navigation and use. I was satisfied with the outlay.

Romper

Site Experience Feedback

Apr 10, 2024

variety of kids bikes was limited, no shipping options

Yo

Site Experience Feedback

Apr 10, 2024

Na

first-timer

Site Experience Feedback

Apr 10, 2024

I felt like the website forced me to use my PayPal account when I wanted to use a debit card. Other than that it was good.

Dylan

Site Experience Feedback

Apr 10, 2024

Website seems outdated, and it gives off sketchy vibes, but I read that it is legit, so I'm trusting it.

Erick G

Post-Delivery Feedback

Apr 10, 2024

Seamless!

long time user

Site Experience Feedback

Apr 02, 2024

Think it is in stock, not positive


Post-Delivery Feedback

Apr 10, 2024

Amazing fast delivery. Bike frame, wheels, pedals heavier than hoped.

PinesHarry

Site Experience Feedback

Mar 19, 2024

I purchased the FSX BOOST 27.5 18 months ago, turned into an eMTB and love it. I ordered spare parts today for next winter and a hanger just incase. Love your prices and the quality of components is fantastic.

Online Shopper

Site Experience Feedback

Apr 10, 2024

Need new webisite please. Checkout is also not that good

Ken

Post-Delivery Feedback

Apr 10, 2024

Although I received immediate acknowledgement of my order and a receipt, Bikes Direct did not provide me with any shipping information. However, the bike arrived w/in a week of my order via UPS with no shipping carton damage (yay!). Unfortunately, the bike had a cracked head tube and had to be returned. Bikes Direct allowed me to return it promptly and w/out hassle and for that I was grateful. However many small issues (shifter needed adjustment, wheel needed truing, contradictory assembly instructions, etc.) and the cracked head tube made me decide that this company and their obvious lack of product quality and attention to detail (especially considering the thousands of dollars spent on this product - a carbon fiber fat bike) is not the type of company I want to deal with.

Luke B

Site Experience Feedback

Apr 09, 2024

Good, get a quality broke at a reasonable price

RTB

Site Experience Feedback

Apr 09, 2024

I had 3 questions about my purchase and Patrick who I chatted with was very helpful.

Bkkamei

Site Experience Feedback

Mar 31, 2024

Very clear and bit dated but it works well!


Post-Delivery Feedback

Apr 09, 2024

Great selection at a great price but will need to know to adjust you gears, check all the bolts to make sure the bike is safe to ride. Recommend going to a bike shop.

tochtly

Site Experience Feedback

Apr 01, 2024

Interactions had been good and practical,


Post-Delivery Feedback

Apr 09, 2024

I found what I was locking for, I am a returning customer and satisfied with the bikes