Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1521 - 1540 of 2,232
BillinBK
Site Experience Feedback
Mar 25, 2024
It was too easy. I came to look, I bought instead.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BillinBK
Post-Delivery Feedback
Apr 11, 2024
I went to BikesDirect.com as part of my research. It all ended on BikesDirect too: I saw the bikes offered and they had a Motobecane configured exactly the way I wanted in Carbon Fiber at less than half the normal retail price and lower than many of the used bikes on e-bay. The bike came two days later and I put it together myself and rode and I love it. so, in essence, I came, I saw, I bought, I got, I loved my new bike. I just gave away my other bike since I'll use this for everything.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
OldManMike
Site Experience Feedback
Apr 11, 2024
This is the 3rd bike I have purchased for a family member. This is a present for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Riderup
Site Experience Feedback
Apr 11, 2024
Always buy from Bikes Direct. I do wish they would give more in-depth details and specification about the bikes parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Apr 11, 2024
One of the simplest on-line shopping experiences I have ever had!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Apurv
Site Experience Feedback
Apr 11, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cyberbebe007
Site Experience Feedback
Apr 10, 2024
Not the first time that I shop from BikesDirect.com. They have good value and the shipping is included in the price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Glen
Site Experience Feedback
Apr 10, 2024
The website is set up for easy navigation and use. I was satisfied with the outlay.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Romper
Site Experience Feedback
Apr 10, 2024
variety of kids bikes was limited, no shipping options
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Yo
Site Experience Feedback
Apr 10, 2024
Na
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
first-timer
Site Experience Feedback
Apr 10, 2024
I felt like the website forced me to use my PayPal account when I wanted to use a debit card. Other than that it was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dylan
Site Experience Feedback
Apr 10, 2024
Website seems outdated, and it gives off sketchy vibes, but I read that it is legit, so I'm trusting it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Erick G
Post-Delivery Feedback
Apr 10, 2024
Seamless!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
long time user
Site Experience Feedback
Apr 02, 2024
Think it is in stock, not positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
long time user
Post-Delivery Feedback
Apr 10, 2024
Amazing fast delivery. Bike frame, wheels, pedals heavier than hoped.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
PinesHarry
Site Experience Feedback
Mar 19, 2024
I purchased the FSX BOOST 27.5 18 months ago, turned into an eMTB and love it. I ordered spare parts today for next winter and a hanger just incase. Love your prices and the quality of components is fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 10, 2024
Need new webisite please. Checkout is also not that good
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
Ken
Post-Delivery Feedback
Apr 10, 2024
Although I received immediate acknowledgement of my order and a receipt, Bikes Direct did not provide me with any shipping information. However, the bike arrived w/in a week of my order via UPS with no shipping carton damage (yay!). Unfortunately, the bike had a cracked head tube and had to be returned. Bikes Direct allowed me to return it promptly and w/out hassle and for that I was grateful. However many small issues (shifter needed adjustment, wheel needed truing, contradictory assembly instructions, etc.) and the cracked head tube made me decide that this company and their obvious lack of product quality and attention to detail (especially considering the thousands of dollars spent on this product - a carbon fiber fat bike) is not the type of company I want to deal with.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
Luke B
Site Experience Feedback
Apr 09, 2024
Good, get a quality broke at a reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RTB
Site Experience Feedback
Apr 09, 2024
I had 3 questions about my purchase and Patrick who I chatted with was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bkkamei
Site Experience Feedback
Mar 31, 2024
Very clear and bit dated but it works well!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Bkkamei
Post-Delivery Feedback
Apr 09, 2024
Great selection at a great price but will need to know to adjust you gears, check all the bolts to make sure the bike is safe to ride. Recommend going to a bike shop.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
tochtly
Site Experience Feedback
Apr 01, 2024
Interactions had been good and practical,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
tochtly
Post-Delivery Feedback
Apr 09, 2024
I found what I was locking for, I am a returning customer and satisfied with the bikes
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »