Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1501 - 1520 of 2,232
Trailblazer420
Site Experience Feedback
Apr 14, 2024
Couldn't checkout from tablet, had to use phone
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Trevor
Site Experience Feedback
Mar 25, 2024
Thank you BikesDirect! Really wanted to swap out the tire size of the wheelset I ordered, but that was not offered. The only bummer.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Trevor
Post-Delivery Feedback
Apr 14, 2024
Best prices anywhere! Top quality products. Excellent service. Everyone at Bikes Direct has been very supportive and amazing in their effort to help me get what I need at the best price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Turbo
Site Experience Feedback
Apr 05, 2024
The web site could be more user friendly, but I still found what I wanted it just took a little more time. I am extremely happy with the previous bike i purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Turbo
Post-Delivery Feedback
Apr 14, 2024
I am absolutely happy when my purchase just as I was when I bought my previous bike from you. The only thing that could be better is the web site. It wasn't easy to find exactly what I was looking for and took a little time than expected but I did find what I wanted. I would recommend buying from you again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
John Koma
Site Experience Feedback
Mar 18, 2024
Easy to use. Layout needs work. Site doesn't look professional
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
John Koma
Post-Delivery Feedback
Apr 14, 2024
Good service overall and helpful customer service
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Moe
Site Experience Feedback
Apr 13, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 13, 2024
Website is not compatible with iPhone? Site very rudimentary. Need to spruce it up. No customer service phone number? Great price but first item wanted out of stock. This happened last time also.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Site Experience Feedback
Apr 13, 2024
The color bike I wanted to purchase was out of stock. I was not made aware of this until I went to pay for my purchase. If a product you are selling is out of stock, let me know immediately! This is very frustrating.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Boss
Site Experience Feedback
Apr 13, 2024
Hope it’s good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
unsatisfied customer
Post-Delivery Feedback
Apr 13, 2024
bike came in yesterday. put it together but i can’t tighten the neck because it’s made of cheap metal and just bent/broke while hand tightening. very poor quality on such an important piece. rather not keep the bike and see what else breaks.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Javi
Post-Delivery Feedback
Apr 13, 2024
Had a minor issue and Megan was great and easy to work with! Issue resolved immediately thanks to Megan!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Long Bay
Site Experience Feedback
Apr 13, 2024
Very positive interaction. Product appears to be a solid value. Do wish color selection was a bit more robust but no big deal. Looking forward to receiving the bike and as it's a gift, hope she enjoys taking it for a spin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Apr 03, 2024
Bill
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hank C
Site Experience Feedback
Apr 12, 2024
Only 1 good photo and from only 1 side of the bike. That could be improved. Your filter code doesn't work well - every time I tried to filter to flatbar, it gave me a mix of flat and drop bars.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GLO
Site Experience Feedback
Apr 12, 2024
quick and easy order process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
T-Boz
Site Experience Feedback
Apr 12, 2024
was unable to make on-line purchase yesterday, but it worked today
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Carlo
Site Experience Feedback
Aug 12, 2023
I wish it were easier to navigate/search for bike parts on your website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
IllinoisRider
Site Experience Feedback
Mar 31, 2024
I would like a way to search bikes by selecting component options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IllinoisRider
Post-Delivery Feedback
Apr 12, 2024
I had to search a bit, but I found exactly the bike I wanted at a really great price. It arrived in under a week, and I was able to assemble it, make a few simple adjustments and be riding it the same day. Very satisfied, and a very good price. Great experience overall.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TriGuy
Post-Delivery Feedback
Apr 12, 2024
I have ordered about 8-10 bikes with Bikes Direct over the years. They all were excellent for the reasonable prices. I only rated this bike at an 8 not because of the bike and its quality and price, but because I should have ordered a gravel bike and not a mountain bike. It's still a good bike and I will always get my bikes from Bikes Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JB14875
Site Experience Feedback
Apr 11, 2024
Ordering was easy and good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bahama Lou
Site Experience Feedback
Apr 03, 2024
confusing checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bahama Lou
Post-Delivery Feedback
Apr 11, 2024
Friendly, prompt service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »