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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1501 - 1520 of 2,232

Trailblazer420

Site Experience Feedback

Apr 14, 2024

Couldn't checkout from tablet, had to use phone

Trevor

Site Experience Feedback

Mar 25, 2024

Thank you BikesDirect! Really wanted to swap out the tire size of the wheelset I ordered, but that was not offered. The only bummer.


Post-Delivery Feedback

Apr 14, 2024

Best prices anywhere! Top quality products. Excellent service. Everyone at Bikes Direct has been very supportive and amazing in their effort to help me get what I need at the best price.

Turbo

Site Experience Feedback

Apr 05, 2024

The web site could be more user friendly, but I still found what I wanted it just took a little more time. I am extremely happy with the previous bike i purchased.


Post-Delivery Feedback

Apr 14, 2024

I am absolutely happy when my purchase just as I was when I bought my previous bike from you. The only thing that could be better is the web site. It wasn't easy to find exactly what I was looking for and took a little time than expected but I did find what I wanted. I would recommend buying from you again.

John Koma

Site Experience Feedback

Mar 18, 2024

Easy to use. Layout needs work. Site doesn't look professional


Post-Delivery Feedback

Apr 14, 2024

Good service overall and helpful customer service

Moe

Site Experience Feedback

Apr 13, 2024

Good experience

Online Shopper

Site Experience Feedback

Apr 13, 2024

Website is not compatible with iPhone? Site very rudimentary. Need to spruce it up. No customer service phone number? Great price but first item wanted out of stock. This happened last time also.

Rich

Site Experience Feedback

Apr 13, 2024

The color bike I wanted to purchase was out of stock. I was not made aware of this until I went to pay for my purchase. If a product you are selling is out of stock, let me know immediately! This is very frustrating.

Boss

Site Experience Feedback

Apr 13, 2024

Hope it’s good

unsatisfied customer

Post-Delivery Feedback

Apr 13, 2024

bike came in yesterday. put it together but i can’t tighten the neck because it’s made of cheap metal and just bent/broke while hand tightening. very poor quality on such an important piece. rather not keep the bike and see what else breaks.

Javi

Post-Delivery Feedback

Apr 13, 2024

Had a minor issue and Megan was great and easy to work with! Issue resolved immediately thanks to Megan!

Long Bay

Site Experience Feedback

Apr 13, 2024

Very positive interaction. Product appears to be a solid value. Do wish color selection was a bit more robust but no big deal. Looking forward to receiving the bike and as it's a gift, hope she enjoys taking it for a spin!

Bill

Site Experience Feedback

Apr 03, 2024

Bill

Hank C

Site Experience Feedback

Apr 12, 2024

Only 1 good photo and from only 1 side of the bike. That could be improved. Your filter code doesn't work well - every time I tried to filter to flatbar, it gave me a mix of flat and drop bars.

GLO

Site Experience Feedback

Apr 12, 2024

quick and easy order process

T-Boz

Site Experience Feedback

Apr 12, 2024

was unable to make on-line purchase yesterday, but it worked today

Carlo

Site Experience Feedback

Aug 12, 2023

I wish it were easier to navigate/search for bike parts on your website.

IllinoisRider

Site Experience Feedback

Mar 31, 2024

I would like a way to search bikes by selecting component options.


Post-Delivery Feedback

Apr 12, 2024

I had to search a bit, but I found exactly the bike I wanted at a really great price. It arrived in under a week, and I was able to assemble it, make a few simple adjustments and be riding it the same day. Very satisfied, and a very good price. Great experience overall.

TriGuy

Post-Delivery Feedback

Apr 12, 2024

I have ordered about 8-10 bikes with Bikes Direct over the years. They all were excellent for the reasonable prices. I only rated this bike at an 8 not because of the bike and its quality and price, but because I should have ordered a gravel bike and not a mountain bike. It's still a good bike and I will always get my bikes from Bikes Direct.

JB14875

Site Experience Feedback

Apr 11, 2024

Ordering was easy and good pricing

Bahama Lou

Site Experience Feedback

Apr 03, 2024

confusing checkout


Post-Delivery Feedback

Apr 11, 2024

Friendly, prompt service.