Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1201 - 1220 of 2,237
Don in CT
Site Experience Feedback
May 24, 2024
This is my 2nd purchase from Bikes Direct online. 1st was in 2008 - Motobecane Le Champion. Still riding today. Both purchase experiences excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 24, 2024
The apparent requirement to deal through PayPal was disconcerting. I'm looking forward to receiving a detailed confirmation.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Drewsky_!!
Site Experience Feedback
Apr 27, 2024
I have purchased from bikes direct in the past and have had excellent experiences with them; advertised size vs actual fitment seems to be accurate for my body-size/type and limb length; ~ 5'8" in various shoes and ~275# walking weight (clothing + boots/shoes, and minimal gear/supplies), I tend to be shortish torso+arms with a broad chest+waste and big ole hammies, quads & glutes. I've never been accused of being fast, but I try really to work just as hard as a duck runs ;-)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Drewsky_!!
Post-Delivery Feedback
May 24, 2024
The Motobecane Mulekick is my 4th bike from Bikes Direct, it arrived well packaged and in good condition. Assembly is easy and requires only a few hand tools, I recommend them to anyone i know who's looking at buying a new bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bob
Site Experience Feedback
May 24, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 24, 2024
Too much info coming at once. More pictures less words.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hue Janus
Site Experience Feedback
May 24, 2024
the site needs information on the weight of the bicycles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cris
Post-Delivery Feedback
May 24, 2024
It's okay
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
B. Mel
Post-Delivery Feedback
May 24, 2024
At $299 the full suspension mountain bike was worth every penny. Assembly took about an hour and dialing in the brake caliper alignment and adjusting the derailleur is a breeze if you watch the Park Tool YouTube video series. BikesDirect could have better assembly instructions and at least point to a recommended video for each step along in the process. The steps to take to assemble aren't difficult, they just aren't spelled out for you as you go along. The components of the bike are fantastic, I opted for the microshift shifters after having a positive experience of installing a similar set on my road bike to replace a broken shimano shifter. The suspension feels great and overall I'm very impressed with the overall quality. I will definitely purchase again from Bikes Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
john
Site Experience Feedback
May 23, 2024
my experience has beeen good so far.We willsee how things progress in shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Chris
Site Experience Feedback
May 23, 2024
Patrick helped me decide on the correct bikes for my kids, and he was able to answer all of my questions quickly. He was wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
May 23, 2024
Hoping some of the bad reviews are not as bad as they sound. Hoping I'm not going to end up being a bad review
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IBULTRA
Site Experience Feedback
May 23, 2024
did not have any shipping options for the part, wanted to overnight it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
KZ
Site Experience Feedback
May 08, 2024
I wish it was easier to compare bicycles and their specs.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
KZ
Post-Delivery Feedback
May 23, 2024
My gravel X3 arrived on time and quickly. It was not ready to ride out of the box and required more than minor assembly and adjustments. The fork was installed backwards. The front derailleur did not shift gears. The front and rear disc brakes rubbed against the disk. I had to take it to a shop.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 23, 2024
I purchased three bikes; I did not receive an automatic confirmation, so probably entered request half a dozen times until I selected the option to return to website. Although there was an automated confirmation, I have not received an email confirmation to date.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
- Full ratings for this review »
flowrrpowrr
Site Experience Feedback
May 12, 2024
stop hiding the weight of your bikes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
flowrrpowrr
Post-Delivery Feedback
May 23, 2024
the bike was a great deal but the powertrain is a disaster. The gearing is fine for pedaling the unpowered bike, but the power assist is too strong and overwhelms the rider. Only gears 8-9-10 can ever be used and only with the lowest power assist level or you will be ghost pedaling.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
JimmyB
Site Experience Feedback
May 23, 2024
Imasked a question and it was answered clearly and promptly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jess
Site Experience Feedback
May 22, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spikemaul
Site Experience Feedback
May 22, 2024
4 bike purchase at this site. Good quality and good pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
May 22, 2024
Need more technical explanation of features make it easier to choose options
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
HMCG
Site Experience Feedback
May 13, 2024
Great site, plenty of stock, many options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
HMCG
Post-Delivery Feedback
May 22, 2024
great selection and no problems
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »