Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1201 - 1220 of 2,237

Don in CT

Site Experience Feedback

May 24, 2024

This is my 2nd purchase from Bikes Direct online. 1st was in 2008 - Motobecane Le Champion. Still riding today. Both purchase experiences excellent.

Online Shopper

Site Experience Feedback

May 24, 2024

The apparent requirement to deal through PayPal was disconcerting. I'm looking forward to receiving a detailed confirmation.

Drewsky_!!

Site Experience Feedback

Apr 27, 2024

I have purchased from bikes direct in the past and have had excellent experiences with them; advertised size vs actual fitment seems to be accurate for my body-size/type and limb length; ~ 5'8" in various shoes and ~275# walking weight (clothing + boots/shoes, and minimal gear/supplies), I tend to be shortish torso+arms with a broad chest+waste and big ole hammies, quads & glutes. I've never been accused of being fast, but I try really to work just as hard as a duck runs ;-)


Post-Delivery Feedback

May 24, 2024

The Motobecane Mulekick is my 4th bike from Bikes Direct, it arrived well packaged and in good condition. Assembly is easy and requires only a few hand tools, I recommend them to anyone i know who's looking at buying a new bike.

bob

Site Experience Feedback

May 24, 2024

good

Online Shopper

Site Experience Feedback

May 24, 2024

Too much info coming at once. More pictures less words.

Hue Janus

Site Experience Feedback

May 24, 2024

the site needs information on the weight of the bicycles.

Cris

Post-Delivery Feedback

May 24, 2024

It's okay

B. Mel

Post-Delivery Feedback

May 24, 2024

At $299 the full suspension mountain bike was worth every penny. Assembly took about an hour and dialing in the brake caliper alignment and adjusting the derailleur is a breeze if you watch the Park Tool YouTube video series. BikesDirect could have better assembly instructions and at least point to a recommended video for each step along in the process. The steps to take to assemble aren't difficult, they just aren't spelled out for you as you go along. The components of the bike are fantastic, I opted for the microshift shifters after having a positive experience of installing a similar set on my road bike to replace a broken shimano shifter. The suspension feels great and overall I'm very impressed with the overall quality. I will definitely purchase again from Bikes Direct.

john

Site Experience Feedback

May 23, 2024

my experience has beeen good so far.We willsee how things progress in shipping.

Chris

Site Experience Feedback

May 23, 2024

Patrick helped me decide on the correct bikes for my kids, and he was able to answer all of my questions quickly. He was wonderful.

Nick

Site Experience Feedback

May 23, 2024

Hoping some of the bad reviews are not as bad as they sound. Hoping I'm not going to end up being a bad review

IBULTRA

Site Experience Feedback

May 23, 2024

did not have any shipping options for the part, wanted to overnight it

KZ

Site Experience Feedback

May 08, 2024

I wish it was easier to compare bicycles and their specs.


Post-Delivery Feedback

May 23, 2024

My gravel X3 arrived on time and quickly. It was not ready to ride out of the box and required more than minor assembly and adjustments. The fork was installed backwards. The front derailleur did not shift gears. The front and rear disc brakes rubbed against the disk. I had to take it to a shop.

Online Shopper

Site Experience Feedback

May 23, 2024

I purchased three bikes; I did not receive an automatic confirmation, so probably entered request half a dozen times until I selected the option to return to website. Although there was an automated confirmation, I have not received an email confirmation to date.

flowrrpowrr

Site Experience Feedback

May 12, 2024

stop hiding the weight of your bikes


Post-Delivery Feedback

May 23, 2024

the bike was a great deal but the powertrain is a disaster. The gearing is fine for pedaling the unpowered bike, but the power assist is too strong and overwhelms the rider. Only gears 8-9-10 can ever be used and only with the lowest power assist level or you will be ghost pedaling.

JimmyB

Site Experience Feedback

May 23, 2024

Imasked a question and it was answered clearly and promptly

Jess

Site Experience Feedback

May 22, 2024

Great

Spikemaul

Site Experience Feedback

May 22, 2024

4 bike purchase at this site. Good quality and good pricing.

Andrew

Site Experience Feedback

May 22, 2024

Need more technical explanation of features make it easier to choose options

HMCG

Site Experience Feedback

May 13, 2024

Great site, plenty of stock, many options.


Post-Delivery Feedback

May 22, 2024

great selection and no problems