Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1181 - 1200 of 2,237
Dick Tate
Site Experience Feedback
May 26, 2024
I've always used Bikes Direct because of the quality of service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 26, 2024
Ttggbh
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Cal
Site Experience Feedback
May 26, 2024
Everything went smoothly with the website purchase
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Tbone
Site Experience Feedback
May 26, 2024
Very good 👍 website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tom
Site Experience Feedback
May 26, 2024
Sizing is not real easy. Otherwise everything is pretty straight forward. I purchased another bike from Bikes Direct 2 years ago.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee-Ray
Site Experience Feedback
May 26, 2024
Well it was fine until the checkout. Why does PayPal have to be involved? Because we had problems with PayPal. We entered email and it was a text message. But it went to the wrong number even when it said the right phone number on my account.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Viceroy
Site Experience Feedback
May 26, 2024
The bike was a really good deal. Exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jaylee
Site Experience Feedback
May 26, 2024
My experience with the site has always been excellent 👌 for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CKT55
Site Experience Feedback
May 26, 2024
Great value.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
58 abq
Site Experience Feedback
May 17, 2024
I bought a gravel bike from you, very impressive !!! even though some were negative. I have many bikes to compare it to, it's so close to those high bikes brands as a YouTube person said can the average person really tell the difference. NO so why spend 2-3,000 dollars more on the same thing besides it was most likely made in the factory with last years tech...................
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
58 abq
Post-Delivery Feedback
May 25, 2024
Good-very nice bike est. 1/2 the cost of the other's, bad-at least 2 lbs more than advertised is not good even with tubes removed would not save that kind of weight. Show the bikes on a scale as is. Even my road bike from xxxx was over from what they claim it weighted !!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Alf
Site Experience Feedback
May 25, 2024
Good experience....Just have to dig for what you want because there is so much information. A configurater would be helpful to narrow searching to specific criteria desired.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Apr 29, 2024
No problems at all using the website. Prices were great and was presently surprised that there were no shipping fees.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
May 25, 2024
Bikes Direct is a great place to purchase good quality bikes at great prices. I have recently purchased 2 bikes and each one came to my house in a very timely manner and they were both in great shape with no damage sustained during shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Anonbikehomie
Site Experience Feedback
May 25, 2024
Great layout of bike selection organized clearly by type, price groups, features, etc. Nice to see the details about pricing including manufacturing locations, part selection, upgrades, and comparisons to major brands. Very easy to tell the site is genuine with included seller details that can be cross-referenced via google/ reddit threads with good reviews from other buyers. Seeing the “90%” assembly clearly outlined gives confidence in the purchase where other sites will leave this out without warning.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
spokes
Site Experience Feedback
May 25, 2024
The interaction wa good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
May 25, 2024
it said free shipping, but the costs changed when the address changed. That's a little shady. If the bikes are legit, the $13 extra charge will be worth it
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
CT
Site Experience Feedback
May 17, 2024
Excellent bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CT
Post-Delivery Feedback
May 25, 2024
I purchased an e-bike. The rear derailleur was bent and not working properly. Bikes direct was contacted by e-mail and the service department is sending me a replacement part.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Crabby
Site Experience Feedback
May 19, 2024
Found what I was looking for quick with great reviews
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crabby
Post-Delivery Feedback
May 25, 2024
Beautiful bike, arrived very quickly! Had to change shipping address and spoke to the representative, she was friendly, helpful and it took all of about a minute! Shipping was updated immediately! I’ve already ridden the bike and it handles great, minor adjustments to the gears and breaks as to be expected with any new bike. This is me new go to bike shop! Thank you!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
uptownsamcv
Post-Delivery Feedback
May 24, 2024
the first thing I will mention is that this was my first bikes direct purchase. I found out about them recently through a friend. I checked reviews on different forums so I decided to pick a bike within my budget. I mainly wanted a low cost road bike with an aluminum frame that I can upgrade later on if needed. I ordered the bike sunday evening and received it thursday morning. the bicycle was packaged well and easy to assemble. the only thing I needed to do some fine tuning on were the brakes. the bike rides great. I purchased the Gravity Avenue A and it's a really good bike for the money.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JC
Site Experience Feedback
May 13, 2024
This will be the 3rd bike I've gotten from you folks. When I'm looking for a bike, this is where I come. Looking forward to getting this bike for a nice century rail trail ride in Vermont this fall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Post-Delivery Feedback
May 24, 2024
This is the 3rd bike I’ve purchased from Bikes Direct. It’s the first and only place I go to now when I’m looking for a bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Roberto
Site Experience Feedback
May 24, 2024
Easy to use website and clear information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »