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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1181 - 1200 of 2,237

Dick Tate

Site Experience Feedback

May 26, 2024

I've always used Bikes Direct because of the quality of service.

Online Shopper

Site Experience Feedback

May 26, 2024

Ttggbh

Cal

Site Experience Feedback

May 26, 2024

Everything went smoothly with the website purchase

Tbone

Site Experience Feedback

May 26, 2024

Very good 👍 website

Tom

Site Experience Feedback

May 26, 2024

Sizing is not real easy. Otherwise everything is pretty straight forward. I purchased another bike from Bikes Direct 2 years ago.

Dee-Ray

Site Experience Feedback

May 26, 2024

Well it was fine until the checkout. Why does PayPal have to be involved? Because we had problems with PayPal. We entered email and it was a text message. But it went to the wrong number even when it said the right phone number on my account.

Viceroy

Site Experience Feedback

May 26, 2024

The bike was a really good deal. Exactly what I was looking for.

Jaylee

Site Experience Feedback

May 26, 2024

My experience with the site has always been excellent 👌 for me

CKT55

Site Experience Feedback

May 26, 2024

Great value.

58 abq

Site Experience Feedback

May 17, 2024

I bought a gravel bike from you, very impressive !!! even though some were negative. I have many bikes to compare it to, it's so close to those high bikes brands as a YouTube person said can the average person really tell the difference. NO so why spend 2-3,000 dollars more on the same thing besides it was most likely made in the factory with last years tech...................


Post-Delivery Feedback

May 25, 2024

Good-very nice bike est. 1/2 the cost of the other's, bad-at least 2 lbs more than advertised is not good even with tubes removed would not save that kind of weight. Show the bikes on a scale as is. Even my road bike from xxxx was over from what they claim it weighted !!!

Alf

Site Experience Feedback

May 25, 2024

Good experience....Just have to dig for what you want because there is so much information. A configurater would be helpful to narrow searching to specific criteria desired.

Chris

Site Experience Feedback

Apr 29, 2024

No problems at all using the website. Prices were great and was presently surprised that there were no shipping fees.


Post-Delivery Feedback

May 25, 2024

Bikes Direct is a great place to purchase good quality bikes at great prices. I have recently purchased 2 bikes and each one came to my house in a very timely manner and they were both in great shape with no damage sustained during shipping.

Anonbikehomie

Site Experience Feedback

May 25, 2024

Great layout of bike selection organized clearly by type, price groups, features, etc. Nice to see the details about pricing including manufacturing locations, part selection, upgrades, and comparisons to major brands. Very easy to tell the site is genuine with included seller details that can be cross-referenced via google/ reddit threads with good reviews from other buyers. Seeing the “90%” assembly clearly outlined gives confidence in the purchase where other sites will leave this out without warning.

spokes

Site Experience Feedback

May 25, 2024

The interaction wa good.

JB

Site Experience Feedback

May 25, 2024

it said free shipping, but the costs changed when the address changed. That's a little shady. If the bikes are legit, the $13 extra charge will be worth it

CT

Site Experience Feedback

May 17, 2024

Excellent bike


Post-Delivery Feedback

May 25, 2024

I purchased an e-bike. The rear derailleur was bent and not working properly. Bikes direct was contacted by e-mail and the service department is sending me a replacement part.

Crabby

Site Experience Feedback

May 19, 2024

Found what I was looking for quick with great reviews


Post-Delivery Feedback

May 25, 2024

Beautiful bike, arrived very quickly! Had to change shipping address and spoke to the representative, she was friendly, helpful and it took all of about a minute! Shipping was updated immediately! I’ve already ridden the bike and it handles great, minor adjustments to the gears and breaks as to be expected with any new bike. This is me new go to bike shop! Thank you!!

uptownsamcv

Post-Delivery Feedback

May 24, 2024

the first thing I will mention is that this was my first bikes direct purchase. I found out about them recently through a friend. I checked reviews on different forums so I decided to pick a bike within my budget. I mainly wanted a low cost road bike with an aluminum frame that I can upgrade later on if needed. I ordered the bike sunday evening and received it thursday morning. the bicycle was packaged well and easy to assemble. the only thing I needed to do some fine tuning on were the brakes. the bike rides great. I purchased the Gravity Avenue A and it's a really good bike for the money.

JC

Site Experience Feedback

May 13, 2024

This will be the 3rd bike I've gotten from you folks. When I'm looking for a bike, this is where I come. Looking forward to getting this bike for a nice century rail trail ride in Vermont this fall.


Post-Delivery Feedback

May 24, 2024

This is the 3rd bike I’ve purchased from Bikes Direct. It’s the first and only place I go to now when I’m looking for a bike.

Roberto

Site Experience Feedback

May 24, 2024

Easy to use website and clear information