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Bikesdirect.com Reviews - 2,228 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1221 - 1240 of 2,228

Phil

Site Experience Feedback

May 05, 2024

I think the website could be improved to be a lot more user-friendly. You have an awesome business and I'd hate to see people look elsewhere because of the site.


Post-Delivery Feedback

May 22, 2024

I was disappointed to find out that significant work was needed to make the bikes rideable, including: Both tires on both bikes were quite wobbly and needing to be trued The handlebar brakes and shifters we not installed property (too close) The headset was loose. Derailleurs were significantly out of tune. I had to pay a bike shop $200 to tune up both bikes, which is unusual for a bike coming directly from the factory. Unfortunately, the brakes are still not adequate and may need to be replaced (takes 20+ feet to stop).

BK

Site Experience Feedback

May 22, 2024

Always a pleasure dealing with BikesDirect.com !

Mac

Site Experience Feedback

May 22, 2024

I've had one Gravity bike in the past which I liked. I'm excited to try another one.

Great value bikes but dated website

Site Experience Feedback

May 09, 2024

Great deals and value. Wish website was updated with more videos about bike specs and in use.

Chay

Site Experience Feedback

May 04, 2024

At first the site was rather confusing & I thought I was looking at an advertisement. Once I figured out what I was looking at it was actually very simple to navigate & information easy to retrieve.


Post-Delivery Feedback

May 21, 2024

The bike is perfect but pedals were not equipped for my weight & I am having to buy crank arm due to stripped threads

Denalti

Site Experience Feedback

May 21, 2024

Overall good. Navigation a little tricky. Filters would be great. Narrow search down by type, wheel size, brakes, color etc...

Wildmanwick

Site Experience Feedback

May 21, 2024

Easy to use site with great choices and information

John

Site Experience Feedback

May 21, 2024

Good

Rich Miles

Site Experience Feedback

May 04, 2024

Looking for an e-bike for my wife with front suspension, integrated battery, mid drive, multiple gears and classic sit up position styling mostly for paved trail and city use. Was having a hard time finding this combination and seeing a lot of non-traditional looking designs, name brands and unsatifying prceis. Remebered bikedirect which I purchsed from 3 times over the last 15 years or so and was pleased to find the perfect e-bike fit and great price.


Post-Delivery Feedback

May 21, 2024

Great product at a great price = great value. Horrible lack on instructions especially for the e-bike computer wires attachement and Shimano manuals were all too detailed and technical. Fortunately I purchased another company's e-bile recently and recalled they emphasized a special long thin plastic tool to hook up wires if they came loose so I finally figured it out on my own after a lot of wasted reserch time. COme on you can;t even waste the effort to include some instrcutions on special tool for inserting computer wires. Kick stand metal was too cheap ans stripped out on me fairly easily. Decently fast response but not satisfactory resolution - no replacement kick stands available and recommended using a thread fixer insert. I just ordered a univeral kick stand replacement probable less effort and mess than trying to fix the threads that pulled out.

BE DC

Site Experience Feedback

May 21, 2024

Have made approximately 7 purchases through Bikesdirect over the years and my expectations have always been met or exceeded.

Simon

Post-Delivery Feedback

May 21, 2024

I've hesitated on this bike for awhile since, being a cyclist for 10+ years and looking for something longterm, I was picky. When the bike arrived everything about it was just about what I had expected. The ride-feel of steel. The entry-level components. How it came 90% assembled - a testament to the years of bike manufacturing and packaging up to now. And with a caveat - these lower spec'd brakes took a bit of fuss to align, which could cause issues for the budding bike mechanic before their first ride. Overall, when put-together, a very composed and handsome bike on the road. I think the best impression was how reliable and direct all the steps bikesdirect (pun) guides the purchaser through. Arrived within the timeframe put out (I got a warning of a slight delay due to weather on my route). All steps and past questions on the website put up before you check out so there is no ambiguity. Felt like you had a personal shopper/customer service by your side the whole time. tl;dr, Take a chance, buy a reliable bike, have someone put it together if you need, and customer service is exemplary.

Frank

Site Experience Feedback

May 11, 2024

Website looks like it will give a virus lol. When I first was on the website it was very hard to find Fixie bikes so i left. Later searching in Google for fixie bikes for sale it brought me to your site and directly to the fixie bikes you sell.


Post-Delivery Feedback

May 21, 2024

The bike arrived on time in an undamaged box, when I opened the box it was obvious the box had been opened none of the staples were attached and it was closed with tape. The rear frame is missing paint where the wheel had been tighten down and it is raw metal and likely will corrode or rust. Yesterday I tried my first ride and the front wheel either has bearings missing or not lubricated it grinds badly and the rear wheel dose not spin freely either, the bottom bracket or pedals also grind. I feel like I was sent a used or returned bike and truly wish I would have bought from a bike store so I could easily return this bike! I tried saving a buck or two and I fell it will cost plenty to solve these problems, I am very dissatisfied with the product. Please contact me if you can assist in anyway, I still have the box but to disassemble and ship this back hardly seems worth it, and then wait and hope for a refund. PLEASE HELP!

Tommy

Site Experience Feedback

May 21, 2024

Great details, just pay close attention to details and pictures. Google things like shifters and what not to make sure your mental model of what you are getting lines up with what is actually being sold.

Sam Leo

Site Experience Feedback

May 21, 2024

Awesome pricing! great products

Gandy

Site Experience Feedback

May 04, 2024

All good


Post-Delivery Feedback

May 21, 2024

Quality experience, quality product, great selection. Will definitely recommend to my friends.

jons

Site Experience Feedback

May 11, 2024

Went very smooth overall. little clunky with the options layout, I prefer a list view, but worked fine


Post-Delivery Feedback

May 21, 2024

We started shopping around local bike shops for a bike for my wife. The bike shops had the quality we were looking for, but their prices were absurd, then we went to Academy and Target, while the prices were affordable, the quality was terrible. I remembered a friend in the past had ordered from bikes direct so I checked out the site. I basically compared the specialty bike shops parts to find a comparable model bike on Bikes direct and was able to save about 60% for the same bike. It delivered to my door in 2 days, and I had it full assembled in 30min in my loving room. I will absolutely order from bikes direct again, and again.

Dave L

Site Experience Feedback

May 20, 2024

as long as everything comes as expected, I will be happy with my purchse

Jcdollar

Site Experience Feedback

May 20, 2024

Needs updating to be user friendly

Andy

Post-Delivery Feedback

May 20, 2024

I love it

Jeffo

Site Experience Feedback

May 10, 2024

There are many many many choices with subtle differences among them. Extra care and diligence are required to get the best deals, but it pays off greatly at the end.