Bikesdirect.com Reviews - 2,228 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1221 - 1240 of 2,228
Phil
Site Experience Feedback
May 05, 2024
I think the website could be improved to be a lot more user-friendly. You have an awesome business and I'd hate to see people look elsewhere because of the site.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Post-Delivery Feedback
May 22, 2024
I was disappointed to find out that significant work was needed to make the bikes rideable, including: Both tires on both bikes were quite wobbly and needing to be trued The handlebar brakes and shifters we not installed property (too close) The headset was loose. Derailleurs were significantly out of tune. I had to pay a bike shop $200 to tune up both bikes, which is unusual for a bike coming directly from the factory. Unfortunately, the brakes are still not adequate and may need to be replaced (takes 20+ feet to stop).
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
BK
Site Experience Feedback
May 22, 2024
Always a pleasure dealing with BikesDirect.com !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mac
Site Experience Feedback
May 22, 2024
I've had one Gravity bike in the past which I liked. I'm excited to try another one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great value bikes but dated website
Site Experience Feedback
May 09, 2024
Great deals and value. Wish website was updated with more videos about bike specs and in use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chay
Site Experience Feedback
May 04, 2024
At first the site was rather confusing & I thought I was looking at an advertisement. Once I figured out what I was looking at it was actually very simple to navigate & information easy to retrieve.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chay
Post-Delivery Feedback
May 21, 2024
The bike is perfect but pedals were not equipped for my weight & I am having to buy crank arm due to stripped threads
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Denalti
Site Experience Feedback
May 21, 2024
Overall good. Navigation a little tricky. Filters would be great. Narrow search down by type, wheel size, brakes, color etc...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Wildmanwick
Site Experience Feedback
May 21, 2024
Easy to use site with great choices and information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
John
Site Experience Feedback
May 21, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich Miles
Site Experience Feedback
May 04, 2024
Looking for an e-bike for my wife with front suspension, integrated battery, mid drive, multiple gears and classic sit up position styling mostly for paved trail and city use. Was having a hard time finding this combination and seeing a lot of non-traditional looking designs, name brands and unsatifying prceis. Remebered bikedirect which I purchsed from 3 times over the last 15 years or so and was pleased to find the perfect e-bike fit and great price.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Rich Miles
Post-Delivery Feedback
May 21, 2024
Great product at a great price = great value. Horrible lack on instructions especially for the e-bike computer wires attachement and Shimano manuals were all too detailed and technical. Fortunately I purchased another company's e-bile recently and recalled they emphasized a special long thin plastic tool to hook up wires if they came loose so I finally figured it out on my own after a lot of wasted reserch time. COme on you can;t even waste the effort to include some instrcutions on special tool for inserting computer wires. Kick stand metal was too cheap ans stripped out on me fairly easily. Decently fast response but not satisfactory resolution - no replacement kick stands available and recommended using a thread fixer insert. I just ordered a univeral kick stand replacement probable less effort and mess than trying to fix the threads that pulled out.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
BE DC
Site Experience Feedback
May 21, 2024
Have made approximately 7 purchases through Bikesdirect over the years and my expectations have always been met or exceeded.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Simon
Post-Delivery Feedback
May 21, 2024
I've hesitated on this bike for awhile since, being a cyclist for 10+ years and looking for something longterm, I was picky. When the bike arrived everything about it was just about what I had expected. The ride-feel of steel. The entry-level components. How it came 90% assembled - a testament to the years of bike manufacturing and packaging up to now. And with a caveat - these lower spec'd brakes took a bit of fuss to align, which could cause issues for the budding bike mechanic before their first ride. Overall, when put-together, a very composed and handsome bike on the road. I think the best impression was how reliable and direct all the steps bikesdirect (pun) guides the purchaser through. Arrived within the timeframe put out (I got a warning of a slight delay due to weather on my route). All steps and past questions on the website put up before you check out so there is no ambiguity. Felt like you had a personal shopper/customer service by your side the whole time. tl;dr, Take a chance, buy a reliable bike, have someone put it together if you need, and customer service is exemplary.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Frank
Site Experience Feedback
May 11, 2024
Website looks like it will give a virus lol. When I first was on the website it was very hard to find Fixie bikes so i left. Later searching in Google for fixie bikes for sale it brought me to your site and directly to the fixie bikes you sell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frank
Post-Delivery Feedback
May 21, 2024
The bike arrived on time in an undamaged box, when I opened the box it was obvious the box had been opened none of the staples were attached and it was closed with tape. The rear frame is missing paint where the wheel had been tighten down and it is raw metal and likely will corrode or rust. Yesterday I tried my first ride and the front wheel either has bearings missing or not lubricated it grinds badly and the rear wheel dose not spin freely either, the bottom bracket or pedals also grind. I feel like I was sent a used or returned bike and truly wish I would have bought from a bike store so I could easily return this bike! I tried saving a buck or two and I fell it will cost plenty to solve these problems, I am very dissatisfied with the product. Please contact me if you can assist in anyway, I still have the box but to disassemble and ship this back hardly seems worth it, and then wait and hope for a refund. PLEASE HELP!
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tommy
Site Experience Feedback
May 21, 2024
Great details, just pay close attention to details and pictures. Google things like shifters and what not to make sure your mental model of what you are getting lines up with what is actually being sold.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam Leo
Site Experience Feedback
May 21, 2024
Awesome pricing! great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gandy
Site Experience Feedback
May 04, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gandy
Post-Delivery Feedback
May 21, 2024
Quality experience, quality product, great selection. Will definitely recommend to my friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jons
Site Experience Feedback
May 11, 2024
Went very smooth overall. little clunky with the options layout, I prefer a list view, but worked fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jons
Post-Delivery Feedback
May 21, 2024
We started shopping around local bike shops for a bike for my wife. The bike shops had the quality we were looking for, but their prices were absurd, then we went to Academy and Target, while the prices were affordable, the quality was terrible. I remembered a friend in the past had ordered from bikes direct so I checked out the site. I basically compared the specialty bike shops parts to find a comparable model bike on Bikes direct and was able to save about 60% for the same bike. It delivered to my door in 2 days, and I had it full assembled in 30min in my loving room. I will absolutely order from bikes direct again, and again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dave L
Site Experience Feedback
May 20, 2024
as long as everything comes as expected, I will be happy with my purchse
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jcdollar
Site Experience Feedback
May 20, 2024
Needs updating to be user friendly
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Andy
Post-Delivery Feedback
May 20, 2024
I love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jeffo
Site Experience Feedback
May 10, 2024
There are many many many choices with subtle differences among them. Extra care and diligence are required to get the best deals, but it pays off greatly at the end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »