Bikesdirect.com Reviews - 2,228 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1241 - 1260 of 2,228
ILikeChubbyTires
Site Experience Feedback
May 19, 2024
The prices are almost too good to be true. My dad has bought multiple bikes from here in the past and they never fail to meet expectations. And yes they have all the types and all the options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
May 19, 2024
New bike at used bike price
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 19, 2024
Would prefer to speak to a live person. Hard to convey all my concerns in an email. Through the website, found what I thought was a brick and mortar store representing Bikes Direct closest to me in Jacksonville. Contacted them but they only deal with Bikes Direct beach cruiser line of bicycles. In spite of this, happy so far with my Motobecane Sport Elite. I do need to have the front brake and derailleur adjusted but not a big deal considering what I paid for the bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
roostingu
Site Experience Feedback
May 11, 2024
A little tricky at check out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
roostingu
Post-Delivery Feedback
May 19, 2024
Your website is hard to figure out or find what you’re looking for. It’s pretty confusing.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Customer4Live
Site Experience Feedback
May 09, 2024
Love you guys!! This is my 7th bike purchase from you. Easy to set up. Good quality! Keep it up! I'll be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Customer4Live
Post-Delivery Feedback
May 19, 2024
I have purchased these bikes in the past. By far this was the worst. Had to tap out the holes for the handle bars to get the screws to go in. Derailors were miss aligned so the chain keep coming off in certain gears. Just not the quality of product I’m use to fro you guys. I fixed everything to get in on the trail.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ram
Site Experience Feedback
May 18, 2024
Website is awful! many items are sold out but I'm unable to tell until after I review the cart.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Bob
Post-Delivery Feedback
May 18, 2024
The problem with the order was not with Bikes Direct but with FedEx. I waited on the day the bike was promised and it was not delivered. Later I was informed that the bike would be delivered the next day and that I needed to sign for it. The bike came after the promised time window and the driver left the package without asking for a signature. I wasted two days waiting on the delivery.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 18, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Leon
Site Experience Feedback
May 17, 2024
good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A
Site Experience Feedback
May 17, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Travs
Site Experience Feedback
May 17, 2024
I've used Bikes Direct multiple times throughout the past several years. They are my first go to for any bike purcahse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vivien
Site Experience Feedback
May 07, 2024
seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vivien
Post-Delivery Feedback
May 17, 2024
The bike info is all over the place and can be confusing at first but overall it was a Seamless online buying experience. Be sure to have your bikele professionally mounted and calibrated to your body
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Vector180
Post-Delivery Feedback
May 17, 2024
I spent over a week looking for a bike to get exercise recommended by my cardiologist. Everything was either out of my price range or came with mediocre reviews. Somehow I ended up on the bikesdirect.com website. They had a knowledge page for me to figure out what size bike I needed and explanations of all the different types of bicycles. Perfect! The bike I chose (FSX 29 LTD) was at least $400 less than anywhere else for the same bike and had great reviews. I purchased on a Monday, the bike was delivered on Thursday. "Some assembly required" but super easy to get together in about an hour. Easy adjustments with the disc brakes and gears too!. I have been riding this gem ever since and is really a fantastic bike. I give it a 10 out of 10 and enjoy the $*!+ out of riding this bike! Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Matt
Site Experience Feedback
May 16, 2024
Site is old school looking but that is okay because it works and the bikes are priced right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HighPhi
Site Experience Feedback
May 16, 2024
Great experience and amazing prices! The website at first weirded me out because it looks like it hasn't been updated since creation back in the 00's. But with reference online to the legitimacy of the website, I had no hesitations. I would 100% perfect shop again and recommend to any others looking for a new bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Patricia
Site Experience Feedback
May 16, 2024
I am not a fan of Paypal. i've been hacked each time I've used Paypal. But I had to go thru paypal for this purchase. Fingers crossed that I am not hacked again.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Mike
Site Experience Feedback
May 15, 2024
Overall was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 15, 2024
Ordering worked. We'll wait and see how the shipping/delivery go.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Clunky website but worth it
Site Experience Feedback
May 15, 2024
A comparison tool built into the website would have helped, I had to have a bunch of tabs opened to compare the bikes I was considering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Artybaa
Site Experience Feedback
May 06, 2024
This is where I bought my first good bicycle. Still going to buy another bicycle for me, best site for every bicycle experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Artybaa
Post-Delivery Feedback
May 15, 2024
It’s is a good bike for the money but I do not like the break set up. I should have spent a lil more money for better brakes.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »