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Bikesdirect.com Reviews - 2,228 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1241 - 1260 of 2,228

ILikeChubbyTires

Site Experience Feedback

May 19, 2024

The prices are almost too good to be true. My dad has bought multiple bikes from here in the past and they never fail to meet expectations. And yes they have all the types and all the options.

Tony

Site Experience Feedback

May 19, 2024

New bike at used bike price

Online Shopper

Post-Delivery Feedback

May 19, 2024

Would prefer to speak to a live person. Hard to convey all my concerns in an email. Through the website, found what I thought was a brick and mortar store representing Bikes Direct closest to me in Jacksonville. Contacted them but they only deal with Bikes Direct beach cruiser line of bicycles. In spite of this, happy so far with my Motobecane Sport Elite. I do need to have the front brake and derailleur adjusted but not a big deal considering what I paid for the bike.

roostingu

Site Experience Feedback

May 11, 2024

A little tricky at check out


Post-Delivery Feedback

May 19, 2024

Your website is hard to figure out or find what you’re looking for. It’s pretty confusing.

Customer4Live

Site Experience Feedback

May 09, 2024

Love you guys!! This is my 7th bike purchase from you. Easy to set up. Good quality! Keep it up! I'll be back.


Post-Delivery Feedback

May 19, 2024

I have purchased these bikes in the past. By far this was the worst. Had to tap out the holes for the handle bars to get the screws to go in. Derailors were miss aligned so the chain keep coming off in certain gears. Just not the quality of product I’m use to fro you guys. I fixed everything to get in on the trail.

Ram

Site Experience Feedback

May 18, 2024

Website is awful! many items are sold out but I'm unable to tell until after I review the cart.

Bob

Post-Delivery Feedback

May 18, 2024

The problem with the order was not with Bikes Direct but with FedEx. I waited on the day the bike was promised and it was not delivered. Later I was informed that the bike would be delivered the next day and that I needed to sign for it. The bike came after the promised time window and the driver left the package without asking for a signature. I wasted two days waiting on the delivery.

Online Shopper

Site Experience Feedback

May 18, 2024

Very good

Leon

Site Experience Feedback

May 17, 2024

good and easy

A

Site Experience Feedback

May 17, 2024

Easy

Travs

Site Experience Feedback

May 17, 2024

I've used Bikes Direct multiple times throughout the past several years. They are my first go to for any bike purcahse.

Vivien

Site Experience Feedback

May 07, 2024

seamless


Post-Delivery Feedback

May 17, 2024

The bike info is all over the place and can be confusing at first but overall it was a Seamless online buying experience. Be sure to have your bikele professionally mounted and calibrated to your body

Vector180

Post-Delivery Feedback

May 17, 2024

I spent over a week looking for a bike to get exercise recommended by my cardiologist. Everything was either out of my price range or came with mediocre reviews. Somehow I ended up on the bikesdirect.com website. They had a knowledge page for me to figure out what size bike I needed and explanations of all the different types of bicycles. Perfect! The bike I chose (FSX 29 LTD) was at least $400 less than anywhere else for the same bike and had great reviews. I purchased on a Monday, the bike was delivered on Thursday. "Some assembly required" but super easy to get together in about an hour. Easy adjustments with the disc brakes and gears too!. I have been riding this gem ever since and is really a fantastic bike. I give it a 10 out of 10 and enjoy the $*!+ out of riding this bike! Thank you.

Matt

Site Experience Feedback

May 16, 2024

Site is old school looking but that is okay because it works and the bikes are priced right.

HighPhi

Site Experience Feedback

May 16, 2024

Great experience and amazing prices! The website at first weirded me out because it looks like it hasn't been updated since creation back in the 00's. But with reference online to the legitimacy of the website, I had no hesitations. I would 100% perfect shop again and recommend to any others looking for a new bike.

Patricia

Site Experience Feedback

May 16, 2024

I am not a fan of Paypal. i've been hacked each time I've used Paypal. But I had to go thru paypal for this purchase. Fingers crossed that I am not hacked again.

Mike

Site Experience Feedback

May 15, 2024

Overall was excellent.

Online Shopper

Site Experience Feedback

May 15, 2024

Ordering worked. We'll wait and see how the shipping/delivery go.

Clunky website but worth it

Site Experience Feedback

May 15, 2024

A comparison tool built into the website would have helped, I had to have a bunch of tabs opened to compare the bikes I was considering

Artybaa

Site Experience Feedback

May 06, 2024

This is where I bought my first good bicycle. Still going to buy another bicycle for me, best site for every bicycle experience.


Post-Delivery Feedback

May 15, 2024

It’s is a good bike for the money but I do not like the break set up. I should have spent a lil more money for better brakes.