Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1161 - 1180 of 2,237
Sarah
Site Experience Feedback
May 12, 2024
All good! Bike wasn't available in the colors I wanted but wasn't an issue. I liked how the bike listing contained similar well known bikes for comparison.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Hugh Jass
Site Experience Feedback
May 29, 2024
It was difficult to find the Gravity bicycle I wanted. Although I saw it yesterday, finding it again to make this purchase was difficult and, time consuming.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 29, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
May 18, 2024
Easy to navigate. Looking forward to my new sled
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
JB
Post-Delivery Feedback
May 29, 2024
Fed X trashed the box but the packing was so good the bike was not damaged.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 28, 2024
Great work guys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
#PutSomeMilesOnIt
Site Experience Feedback
May 28, 2024
Figure the pull down for the size was a little confusing but over all ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
May 28, 2024
Great selection and prices! You do need to know a good bit about the products in order to navigate the wide selection. Checkout requires PayPal.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 28, 2024
site is too busy. too much info per page. search function is not that useful
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Moosh
Site Experience Feedback
May 28, 2024
Website is incredibly old, need to be updated. Otherwise i love the direct to consumer experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
evedog
Site Experience Feedback
May 28, 2024
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Al
Site Experience Feedback
May 17, 2024
I had a pretty good experience With shopping with bike direct, and I have no trouble at all checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Post-Delivery Feedback
May 28, 2024
I made the purchase online on Friday night and was told that it would get here 2 to 3 business days and to my surprise It showed up in less than 2 days to my doorstep. The delivery time was amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
thefaja67
Site Experience Feedback
May 28, 2024
website is suited for computer / large screen. Not so scalable on mobile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chibuzor
Site Experience Feedback
May 14, 2024
Website is poorly designed, It was hard to go through the information on the website. Too much text jam packed all over.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Chibuzor
Post-Delivery Feedback
May 28, 2024
I used the wrong address when I placed in an order. I reached out to customer service and they were able to change my address on time. It was so smooth and everything arrived on time!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
brad
Post-Delivery Feedback
May 28, 2024
Quality bike at a great price!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
dan
Site Experience Feedback
May 11, 2024
I wouldn't need to buy so many if they would stop stealing them. always been great. would like to see more accessories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dan
Post-Delivery Feedback
May 28, 2024
great bikes, made in Taiwan that's a plus. fast free shipping. I used customer service on a previous order and they went above and beyond to set it right.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Chuck
Site Experience Feedback
May 27, 2024
I'm a "newbie," but the product information was very helpful. My biggest question being a newbie, is how do the parts on my bike compare to other parts in the industry? Perhaps you could provide more info to help the buyer understand the value of what they are purchasing. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vance
Site Experience Feedback
May 27, 2024
Fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
May 06, 2024
Very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jay
Post-Delivery Feedback
May 27, 2024
Very nice
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Mike N
Site Experience Feedback
May 19, 2024
I wanted to find a bike for my wife. She has been riding my hand-me-down and has earned herself a new bike. I had particular criteria and the bike I found met them all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike N
Post-Delivery Feedback
May 27, 2024
The delivery was delayed one day due to a missing barcode. Not a big deal but we were in the dark for awhile. There was a hole in the box that scratched the rear wheel skewer. Again, not a huge big deal. Was able to find a nice bike for my wife with the components that I wanted.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Walt
Site Experience Feedback
May 10, 2024
I have (approximately 3 years ago) bought a bicycle through you. There were minor issues with that bike, which I hope not to see this time around. (Hub's not having grease in the bearings). I would definitely direct others to your web page.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Walt
Post-Delivery Feedback
May 27, 2024
This is the second bike I've purchased through you. I have exactly the same issue this time, as last. Of course I expected some rudimentary tasks to be performed prior to the bike(s) being ready to ride, but, greasing and adjusting the hubs should not be one of those thing. Your factory needs to be greasing and adjusting hub bearings.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 3
- Full ratings for this review »