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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1161 - 1180 of 2,237

Sarah

Site Experience Feedback

May 12, 2024

All good! Bike wasn't available in the colors I wanted but wasn't an issue. I liked how the bike listing contained similar well known bikes for comparison.

Hugh Jass

Site Experience Feedback

May 29, 2024

It was difficult to find the Gravity bicycle I wanted. Although I saw it yesterday, finding it again to make this purchase was difficult and, time consuming.

Online Shopper

Site Experience Feedback

May 29, 2024

N/A

JB

Site Experience Feedback

May 18, 2024

Easy to navigate. Looking forward to my new sled


Post-Delivery Feedback

May 29, 2024

Fed X trashed the box but the packing was so good the bike was not damaged.

Online Shopper

Site Experience Feedback

May 28, 2024

Great work guys

#PutSomeMilesOnIt

Site Experience Feedback

May 28, 2024

Figure the pull down for the size was a little confusing but over all ok

Chris

Site Experience Feedback

May 28, 2024

Great selection and prices! You do need to know a good bit about the products in order to navigate the wide selection. Checkout requires PayPal.

Online Shopper

Site Experience Feedback

May 28, 2024

site is too busy. too much info per page. search function is not that useful

Moosh

Site Experience Feedback

May 28, 2024

Website is incredibly old, need to be updated. Otherwise i love the direct to consumer experience.

evedog

Site Experience Feedback

May 28, 2024

Easy to order

Al

Site Experience Feedback

May 17, 2024

I had a pretty good experience With shopping with bike direct, and I have no trouble at all checking out.


Post-Delivery Feedback

May 28, 2024

I made the purchase online on Friday night and was told that it would get here 2 to 3 business days and to my surprise It showed up in less than 2 days to my doorstep. The delivery time was amazing.

thefaja67

Site Experience Feedback

May 28, 2024

website is suited for computer / large screen. Not so scalable on mobile.

Chibuzor

Site Experience Feedback

May 14, 2024

Website is poorly designed, It was hard to go through the information on the website. Too much text jam packed all over.


Post-Delivery Feedback

May 28, 2024

I used the wrong address when I placed in an order. I reached out to customer service and they were able to change my address on time. It was so smooth and everything arrived on time!

brad

Post-Delivery Feedback

May 28, 2024

Quality bike at a great price!

dan

Site Experience Feedback

May 11, 2024

I wouldn't need to buy so many if they would stop stealing them. always been great. would like to see more accessories.


Post-Delivery Feedback

May 28, 2024

great bikes, made in Taiwan that's a plus. fast free shipping. I used customer service on a previous order and they went above and beyond to set it right.

Chuck

Site Experience Feedback

May 27, 2024

I'm a "newbie," but the product information was very helpful. My biggest question being a newbie, is how do the parts on my bike compare to other parts in the industry? Perhaps you could provide more info to help the buyer understand the value of what they are purchasing. Thanks.

Vance

Site Experience Feedback

May 27, 2024

Fantastic

Jay

Site Experience Feedback

May 06, 2024

Very easy


Post-Delivery Feedback

May 27, 2024

Very nice

Mike N

Site Experience Feedback

May 19, 2024

I wanted to find a bike for my wife. She has been riding my hand-me-down and has earned herself a new bike. I had particular criteria and the bike I found met them all.


Post-Delivery Feedback

May 27, 2024

The delivery was delayed one day due to a missing barcode. Not a big deal but we were in the dark for awhile. There was a hole in the box that scratched the rear wheel skewer. Again, not a huge big deal. Was able to find a nice bike for my wife with the components that I wanted.

Walt

Site Experience Feedback

May 10, 2024

I have (approximately 3 years ago) bought a bicycle through you. There were minor issues with that bike, which I hope not to see this time around. (Hub's not having grease in the bearings). I would definitely direct others to your web page.


Post-Delivery Feedback

May 27, 2024

This is the second bike I've purchased through you. I have exactly the same issue this time, as last. Of course I expected some rudimentary tasks to be performed prior to the bike(s) being ready to ride, but, greasing and adjusting the hubs should not be one of those thing. Your factory needs to be greasing and adjusting hub bearings.