Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1141 - 1160 of 2,237
Trev
Site Experience Feedback
May 31, 2024
Easy to shop and excellent prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DB
Site Experience Feedback
May 31, 2024
Navigating bike types or filters on bike searches is a little clumsy and "old school" in terms of the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PTO
Site Experience Feedback
May 31, 2024
Responded to special clearance-red-alert email on an ebike. Great price and free shipping. Website could be more attractive but lots of information is there.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Dave H
Site Experience Feedback
May 31, 2024
Repeat customer. Like the value provided, details on componentry and reviews are lacking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
China Wolf
Site Experience Feedback
May 31, 2024
All the bikes have a height measurement to tell you what size bike to order according to your height. But it would also help to list the weight capacity too. Especially, the bikes with full suspensions. Most of the hydrolic suspensions bottom out and can only hold a certain weight. Most men are 200+ lbs so it would be great if it has a weight capacity listed on the description too. Thank you!
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Scott C
Site Experience Feedback
May 05, 2024
Very clear descriptions and comparisons on the website! Barebones website is expected for a factory-direct operation and I am eager to see what this bike is really like. Most reviews online are very promising!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Scott C
Post-Delivery Feedback
May 31, 2024
My only reservation was possible component damage during shipping (based on some other reviews), but everything showed up in great shape, well packaged, and perfectly functional. I got just what I wanted - an affordable performance bike!! Shipping was fast - to my door in less than a week.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
bikerider
Site Experience Feedback
May 31, 2024
good selection and prices if you don't mind assembling yourself.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
mikey
Site Experience Feedback
May 31, 2024
good experience, i've purchased from bikes direct before for another bike
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jthiroux
Site Experience Feedback
May 31, 2024
Always look for customer reviews or links to youtube videos on individual bikes... but thats not really what I want when shopping, just numbers. Thank You for giving me the shopping experience I need.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Alex
Site Experience Feedback
May 21, 2024
It was quick and a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Post-Delivery Feedback
May 31, 2024
It was a smooth purchase and quickly delivered.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nate
Site Experience Feedback
May 30, 2024
I purchased the HAL Comp Eagle for my 13 year old son. The bike is great and my son is absolutely crushing the trails.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BKstar0183
Site Experience Feedback
May 30, 2024
Good variety of bikes, colored pictures and definitely the prices, I wish that there were more detailed pictures of bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bruce
Post-Delivery Feedback
May 30, 2024
Bike arrived as promised. Small issue getting front brake caliber adjusted correctly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
GerryD
Site Experience Feedback
May 30, 2024
I’m assuming that this Gravity SS MTB bike has 135mm rear wheel spacing based on general description. I could not find the actual measurement in specs. I intend to convert this into a lightweight e-bike with a Swytch conversion kit on the front and a Shimano 8 or 11 spd internal geared hub on back. This seems to be a perfect starting point for a front wheel e-bike conversion.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Agapito
Site Experience Feedback
May 20, 2024
This is my 4th buy for the last 5 o more years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Agapito
Post-Delivery Feedback
May 30, 2024
I recommended your company to the rest of my family and friends. They also satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Greg
Site Experience Feedback
May 30, 2024
Overall experience was great. However, logging in and using your own credit card was a bit janky w/ PayPal. I had to do it a couple of times to get things right.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
May 29, 2024
You never took my shipping address. I assume you know it. What if I moved?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CBL
Site Experience Feedback
May 29, 2024
Cbl
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DadUnit
Site Experience Feedback
May 13, 2024
nope
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike M
Site Experience Feedback
May 29, 2024
I brought a Fantom Cross in 2006 and still ride it with close to 10,000 miles. When I saw the Fantom 29, I jumped on it. I’ve been looking for a 29” mountain bike and this one fits my needs for light trail riding and bikepacking trips. A plus was it took less than 5 mins to purchase it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »