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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1141 - 1160 of 2,237

Trev

Site Experience Feedback

May 31, 2024

Easy to shop and excellent prices

DB

Site Experience Feedback

May 31, 2024

Navigating bike types or filters on bike searches is a little clumsy and "old school" in terms of the website.

PTO

Site Experience Feedback

May 31, 2024

Responded to special clearance-red-alert email on an ebike. Great price and free shipping. Website could be more attractive but lots of information is there.

Dave H

Site Experience Feedback

May 31, 2024

Repeat customer. Like the value provided, details on componentry and reviews are lacking.

China Wolf

Site Experience Feedback

May 31, 2024

All the bikes have a height measurement to tell you what size bike to order according to your height. But it would also help to list the weight capacity too. Especially, the bikes with full suspensions. Most of the hydrolic suspensions bottom out and can only hold a certain weight. Most men are 200+ lbs so it would be great if it has a weight capacity listed on the description too. Thank you!

Scott C

Site Experience Feedback

May 05, 2024

Very clear descriptions and comparisons on the website! Barebones website is expected for a factory-direct operation and I am eager to see what this bike is really like. Most reviews online are very promising!


Post-Delivery Feedback

May 31, 2024

My only reservation was possible component damage during shipping (based on some other reviews), but everything showed up in great shape, well packaged, and perfectly functional. I got just what I wanted - an affordable performance bike!! Shipping was fast - to my door in less than a week.

bikerider

Site Experience Feedback

May 31, 2024

good selection and prices if you don't mind assembling yourself.

mikey

Site Experience Feedback

May 31, 2024

good experience, i've purchased from bikes direct before for another bike

Jthiroux

Site Experience Feedback

May 31, 2024

Always look for customer reviews or links to youtube videos on individual bikes... but thats not really what I want when shopping, just numbers. Thank You for giving me the shopping experience I need.

Alex

Site Experience Feedback

May 21, 2024

It was quick and a good price


Post-Delivery Feedback

May 31, 2024

It was a smooth purchase and quickly delivered.

Nate

Site Experience Feedback

May 30, 2024

I purchased the HAL Comp Eagle for my 13 year old son. The bike is great and my son is absolutely crushing the trails.

BKstar0183

Site Experience Feedback

May 30, 2024

Good variety of bikes, colored pictures and definitely the prices, I wish that there were more detailed pictures of bikes.

Bruce

Post-Delivery Feedback

May 30, 2024

Bike arrived as promised. Small issue getting front brake caliber adjusted correctly.

GerryD

Site Experience Feedback

May 30, 2024

I’m assuming that this Gravity SS MTB bike has 135mm rear wheel spacing based on general description. I could not find the actual measurement in specs. I intend to convert this into a lightweight e-bike with a Swytch conversion kit on the front and a Shimano 8 or 11 spd internal geared hub on back. This seems to be a perfect starting point for a front wheel e-bike conversion.

Agapito

Site Experience Feedback

May 20, 2024

This is my 4th buy for the last 5 o more years


Post-Delivery Feedback

May 30, 2024

I recommended your company to the rest of my family and friends. They also satisfied

Greg

Site Experience Feedback

May 30, 2024

Overall experience was great. However, logging in and using your own credit card was a bit janky w/ PayPal. I had to do it a couple of times to get things right.

Mike

Site Experience Feedback

May 29, 2024

You never took my shipping address. I assume you know it. What if I moved?

CBL

Site Experience Feedback

May 29, 2024

Cbl

DadUnit

Site Experience Feedback

May 13, 2024

nope

Mike M

Site Experience Feedback

May 29, 2024

I brought a Fantom Cross in 2006 and still ride it with close to 10,000 miles. When I saw the Fantom 29, I jumped on it. I’ve been looking for a 29” mountain bike and this one fits my needs for light trail riding and bikepacking trips. A plus was it took less than 5 mins to purchase it.