Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1121 - 1140 of 2,237
LKMist
Site Experience Feedback
Jun 03, 2024
The website is slow, takes forever to load.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stevie B
Site Experience Feedback
May 22, 2024
I hope the product is per the advertisement
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Stevie B
Post-Delivery Feedback
Jun 03, 2024
I needed to get the thread in the fork for tje break caliper cut (one of the holes was not threaded fully). This seems to be a manufacturing quality issue. By all means call me or email if explanation is needed...
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Serhiy
Site Experience Feedback
Jun 02, 2024
the shopping page has magazine flyer kind of experience but I have grown to like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tommy2trees
Site Experience Feedback
Jun 02, 2024
info is spare as are pix of products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bill
Site Experience Feedback
May 17, 2024
Had to go through the purchase twice; other than that, all was good. Pricing was what I was looking for as it has been a long time since I have bicycled. I am looking to get back into fitness by bike riding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Jun 02, 2024
I would order from bikesdirect again. I have told those interested about bikesdirect. My experience with them was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Curly
Site Experience Feedback
Jun 02, 2024
Over the years I have purchased many bikes for myself and other people. I have also encouraged people to purchase a bike from Bikes Direct. I have not had any problems with quality or build. Packaging is top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jared
Site Experience Feedback
Jun 01, 2024
Site is easy enough to use. I'm able to find the bike I'm looking for even if I have to wait a little bit for it to be back in stock. Overall, a good experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Caitlin
Site Experience Feedback
Jun 01, 2024
I always recommend bikes direct when I hear someone is looking for a new bike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
1Bad_Joe!
Site Experience Feedback
Jun 01, 2024
Very good; thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Jun 01, 2024
shipping charge was added after i put in my card info, need to be more upfront
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Joseph
Site Experience Feedback
Jun 01, 2024
good bikes, easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great Experience
Site Experience Feedback
Jun 01, 2024
Overall experience was great, it would be convenient, on my end, if there was an express shipping option. No big deal though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PBP
Site Experience Feedback
Jun 01, 2024
Good website. Easy to navigate. Fairly easy to find product.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
cmonster
Site Experience Feedback
Jun 01, 2024
I looked at road bikes and bought the bike
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
BK
Post-Delivery Feedback
Jun 01, 2024
Great company with good products and service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
May 31, 2024
Bikes Direct gave the impression that this was the last day that this bike would be on sale. If that is not the case, I made an impulse buy. In the past, there has been a live online chat to ask questions and confirm whether this is the last day this bike is on sale.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Freezy
Site Experience Feedback
May 31, 2024
Had a hard time getting it to submit my order to PayPal but got it after a few refreshes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Davy
Site Experience Feedback
May 31, 2024
good bikes, great price. I have bought 6 bikes from this site! They are still going strong after 2-5 years
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sleepy518
Site Experience Feedback
May 31, 2024
I don't like being forced to use paypal. Almost a deal killer
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Repeat Customer
Post-Delivery Feedback
May 31, 2024
Ordered an Ebike. Shipped quickly. Came complete. My only gripe, was that there was no instruction manual or detailed setup instructions, for the electronics. Thus my call to support. I couldn't speak directly to anybody, but was able to address my concerns thru the person on the chat, who directed me to articles online. Overall very satisfied with my purchase. This was my 7th bike from them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »