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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1121 - 1140 of 2,237

LKMist

Site Experience Feedback

Jun 03, 2024

The website is slow, takes forever to load.

Stevie B

Site Experience Feedback

May 22, 2024

I hope the product is per the advertisement


Post-Delivery Feedback

Jun 03, 2024

I needed to get the thread in the fork for tje break caliper cut (one of the holes was not threaded fully). This seems to be a manufacturing quality issue. By all means call me or email if explanation is needed...

Serhiy

Site Experience Feedback

Jun 02, 2024

the shopping page has magazine flyer kind of experience but I have grown to like it.

tommy2trees

Site Experience Feedback

Jun 02, 2024

info is spare as are pix of products

Bill

Site Experience Feedback

May 17, 2024

Had to go through the purchase twice; other than that, all was good. Pricing was what I was looking for as it has been a long time since I have bicycled. I am looking to get back into fitness by bike riding.


Post-Delivery Feedback

Jun 02, 2024

I would order from bikesdirect again. I have told those interested about bikesdirect. My experience with them was great.

Curly

Site Experience Feedback

Jun 02, 2024

Over the years I have purchased many bikes for myself and other people. I have also encouraged people to purchase a bike from Bikes Direct. I have not had any problems with quality or build. Packaging is top notch.

Jared

Site Experience Feedback

Jun 01, 2024

Site is easy enough to use. I'm able to find the bike I'm looking for even if I have to wait a little bit for it to be back in stock. Overall, a good experience.

Caitlin

Site Experience Feedback

Jun 01, 2024

I always recommend bikes direct when I hear someone is looking for a new bike!

1Bad_Joe!

Site Experience Feedback

Jun 01, 2024

Very good; thanks!

N/A

Site Experience Feedback

Jun 01, 2024

shipping charge was added after i put in my card info, need to be more upfront

Joseph

Site Experience Feedback

Jun 01, 2024

good bikes, easy website

Great Experience

Site Experience Feedback

Jun 01, 2024

Overall experience was great, it would be convenient, on my end, if there was an express shipping option. No big deal though.

PBP

Site Experience Feedback

Jun 01, 2024

Good website. Easy to navigate. Fairly easy to find product.

cmonster

Site Experience Feedback

Jun 01, 2024

I looked at road bikes and bought the bike

BK

Post-Delivery Feedback

Jun 01, 2024

Great company with good products and service

Mark

Site Experience Feedback

May 31, 2024

Bikes Direct gave the impression that this was the last day that this bike would be on sale. If that is not the case, I made an impulse buy. In the past, there has been a live online chat to ask questions and confirm whether this is the last day this bike is on sale.

Freezy

Site Experience Feedback

May 31, 2024

Had a hard time getting it to submit my order to PayPal but got it after a few refreshes

Davy

Site Experience Feedback

May 31, 2024

good bikes, great price. I have bought 6 bikes from this site! They are still going strong after 2-5 years

Sleepy518

Site Experience Feedback

May 31, 2024

I don't like being forced to use paypal. Almost a deal killer

Repeat Customer

Post-Delivery Feedback

May 31, 2024

Ordered an Ebike. Shipped quickly. Came complete. My only gripe, was that there was no instruction manual or detailed setup instructions, for the electronics. Thus my call to support. I couldn't speak directly to anybody, but was able to address my concerns thru the person on the chat, who directed me to articles online. Overall very satisfied with my purchase. This was my 7th bike from them!