Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1101 - 1120 of 2,237
Shizberg
Site Experience Feedback
Jun 05, 2024
Very busy looking website. Lots of options, which is good.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
JP
Site Experience Feedback
Jun 05, 2024
The reviews were helpful...
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Colotrails
Site Experience Feedback
Jun 04, 2024
Great online support, very difficult to navigate and understand the site. I ordered a bike from here in 2020 and can't even find my order history.
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: 7
- Full ratings for this review »
PhotoJoe
Site Experience Feedback
Jun 05, 2024
I was able to find the website easily and gather information for the type of bike I wanted. The company name was shared with me through a friend, and I would share the same with others. Convenient and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan M.
Site Experience Feedback
Jun 05, 2024
It was good, do wish the shipping time for deraileur hangers was provided
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Turtle
Post-Delivery Feedback
Jun 05, 2024
Came a couple of days earlier than quoted. The Bike was what I expected. Less than 1/2 the cost of similar bikes in the bike store.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buppster
Site Experience Feedback
May 29, 2024
1. I wish they would send email updates about when shipped and when expected delivery would be 2. I would like to have had more detailed assembly instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buppster
Post-Delivery Feedback
Jun 05, 2024
Everything was smooth, just wish there had been communications about order received, ready for shipment, tracking, etc
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
OC8085
Site Experience Feedback
Jun 04, 2024
Web pages took forever to load. For awhile I thought the links were just broken and nothing was working.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AW
Site Experience Feedback
Jun 04, 2024
Great deals that were emailed to previous customers. Easy to purchase and fast shipping quote.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Drew
Site Experience Feedback
Jun 04, 2024
The website was horrifically slow yesterday but today worked and I bought 2 bikes. Customer service was helpful.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
FI Biker
Site Experience Feedback
May 27, 2024
Hopefully good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
FI Biker
Post-Delivery Feedback
Jun 04, 2024
Make sure that delivery address is clear. For whatever reason, initially, the delivery address was listed as the same as the billing address. Thought I filled out form correctly. Either I didn’t fill out form correctly or there was a snafu somewhere. In any event I emailed you several times and on the next business day it was corrected. So all good. Thank you for that.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Wolfsrobe
Post-Delivery Feedback
Jun 04, 2024
I received my bike quicker than I thought I would it was very easy to assemble I think I had it assembled in about 15 or 20 minutes although I have not ridden it yet it looks like it will do everything I needed to do.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Blaze
Site Experience Feedback
Jun 04, 2024
Do not like Paypal experience, direct purchase from vendor preferred. Customer support was excellent so far.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AnonymousBuyer42
Site Experience Feedback
Jun 03, 2024
There are so many similar listings and it is very confusing to choose one.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 03, 2024
The bike description page includes detailed information about the bike I purchased. The checkout process is easy and fast. Thanks for the great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
stex2005
Site Experience Feedback
Jun 03, 2024
Good selection, some bikes (like Gravel x3 or x1) are hidden and there is not a search option. No information about bike weight
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Den
Site Experience Feedback
Jun 03, 2024
Experience is good, but I wish I could communicate by phone. It is best to a live person rather than just a chat. I had some questions that did not get answered. That did not help solidify my chose for which bike I wanted to purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Bass Man
Site Experience Feedback
Jun 03, 2024
Great experience, very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
big B
Site Experience Feedback
Jun 03, 2024
great price , this is my third purchase from Bikes Direct. Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mac
Site Experience Feedback
Jun 03, 2024
Website was lagging but I eventually got it to work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »