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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1101 - 1120 of 2,237

Shizberg

Site Experience Feedback

Jun 05, 2024

Very busy looking website. Lots of options, which is good.

JP

Site Experience Feedback

Jun 05, 2024

The reviews were helpful...

Colotrails

Site Experience Feedback

Jun 04, 2024

Great online support, very difficult to navigate and understand the site. I ordered a bike from here in 2020 and can't even find my order history.

PhotoJoe

Site Experience Feedback

Jun 05, 2024

I was able to find the website easily and gather information for the type of bike I wanted. The company name was shared with me through a friend, and I would share the same with others. Convenient and quick.

Ryan M.

Site Experience Feedback

Jun 05, 2024

It was good, do wish the shipping time for deraileur hangers was provided

Turtle

Post-Delivery Feedback

Jun 05, 2024

Came a couple of days earlier than quoted. The Bike was what I expected. Less than 1/2 the cost of similar bikes in the bike store.

Buppster

Site Experience Feedback

May 29, 2024

1. I wish they would send email updates about when shipped and when expected delivery would be 2. I would like to have had more detailed assembly instructions


Post-Delivery Feedback

Jun 05, 2024

Everything was smooth, just wish there had been communications about order received, ready for shipment, tracking, etc

OC8085

Site Experience Feedback

Jun 04, 2024

Web pages took forever to load. For awhile I thought the links were just broken and nothing was working.

AW

Site Experience Feedback

Jun 04, 2024

Great deals that were emailed to previous customers. Easy to purchase and fast shipping quote.

Drew

Site Experience Feedback

Jun 04, 2024

The website was horrifically slow yesterday but today worked and I bought 2 bikes. Customer service was helpful.

FI Biker

Site Experience Feedback

May 27, 2024

Hopefully good.


Post-Delivery Feedback

Jun 04, 2024

Make sure that delivery address is clear. For whatever reason, initially, the delivery address was listed as the same as the billing address. Thought I filled out form correctly. Either I didn’t fill out form correctly or there was a snafu somewhere. In any event I emailed you several times and on the next business day it was corrected. So all good. Thank you for that.

Wolfsrobe

Post-Delivery Feedback

Jun 04, 2024

I received my bike quicker than I thought I would it was very easy to assemble I think I had it assembled in about 15 or 20 minutes although I have not ridden it yet it looks like it will do everything I needed to do.

Blaze

Site Experience Feedback

Jun 04, 2024

Do not like Paypal experience, direct purchase from vendor preferred. Customer support was excellent so far.

AnonymousBuyer42

Site Experience Feedback

Jun 03, 2024

There are so many similar listings and it is very confusing to choose one.

Online Shopper

Site Experience Feedback

Jun 03, 2024

The bike description page includes detailed information about the bike I purchased. The checkout process is easy and fast. Thanks for the great deal!

stex2005

Site Experience Feedback

Jun 03, 2024

Good selection, some bikes (like Gravel x3 or x1) are hidden and there is not a search option. No information about bike weight

Den

Site Experience Feedback

Jun 03, 2024

Experience is good, but I wish I could communicate by phone. It is best to a live person rather than just a chat. I had some questions that did not get answered. That did not help solidify my chose for which bike I wanted to purchase.

Bass Man

Site Experience Feedback

Jun 03, 2024

Great experience, very pleased.

big B

Site Experience Feedback

Jun 03, 2024

great price , this is my third purchase from Bikes Direct. Love it

Mac

Site Experience Feedback

Jun 03, 2024

Website was lagging but I eventually got it to work.