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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1081 - 1100 of 2,237

PS

Site Experience Feedback

Jun 08, 2024

No main issues, pretty stratightforward.

chuck

Site Experience Feedback

Jun 08, 2024

nice bike great value

Ask fg hi k

Site Experience Feedback

Jun 08, 2024

It works but it's clunky, plus everything is sod out but that's expected. Overall I like it

Tony B

Site Experience Feedback

Jun 07, 2024

bikesdirect.com has that classic early internet feel to it's website. It's not necessarily a good or bad thing, it just is. I'm pretty sure folks come here for the selection and the prices. When compared to your local bike shop, this can be half or even one third the cost.

TB12

Site Experience Feedback

Jun 07, 2024

Easy and fast

Gsaun

Site Experience Feedback

Jun 07, 2024

2nd bike I bought from bikesdirect in 8 years

johne

Site Experience Feedback

May 23, 2024

information on specific bikes was very complete. It would be nice to have more detail on categories . currently using MTB, but don't use on rugged trails so I chose a hybrid. Kind of crossing my fingers hoping it will work out

lips3341

Site Experience Feedback

Jun 07, 2024

Really hard to find any components that you have for sale.

Online Shopper

Post-Delivery Feedback

Jun 07, 2024

I will let you know when I assemble the bike and ride it a bit

jluisgr

Site Experience Feedback

May 16, 2024

Site is a bit sketchy and had to to some research. Hopefully all will go alright.


Post-Delivery Feedback

Jun 07, 2024

Looked like a fraudulent site but did some research and found good reviews/comments so I decided to give it a shot. All was alright, I received the product I ordered on time and was able to assemble it without issues. The only thing I would change is the manual, I noticed is a generic one and not an specific for the bike/model I ordered.

Online Shopper

Site Experience Feedback

May 21, 2024

I had to try checking out with 5 bikes before finding one in stock, and I did not get the quality I wanted. I had to settle.

Eric

Site Experience Feedback

Jun 06, 2024

Adequate experience

jyffy

Site Experience Feedback

Jun 06, 2024

Very easy and simple to use. Hope to get more from here.

Crizzo

Post-Delivery Feedback

Jun 06, 2024

The bike feels sturdy

The Dude

Site Experience Feedback

Jun 06, 2024

The website feels a little dated and a little hard to find what you are looking for. But prices are competitive you learn to navigating the home page.

nunu

Site Experience Feedback

May 23, 2024

a little sketchy on the end if you do not use paypal, but the deals are legit, we have purchased a few bike now


Post-Delivery Feedback

Jun 06, 2024

Tons of great bike options for great prices! Delivered right on time as needed!

Ralphy

Site Experience Feedback

Jun 05, 2024

Had my bicycle stolen and a really good friend of mine was willing to buy my a new bike and your website showed that to take place. Thank you so very much for what you do and existing.

Rizzack

Site Experience Feedback

May 29, 2024

The website is functional but, kind of also kind of confusing. Some categories show the wrong picture to the description. Also to many buttons and colors. But overall, it works.

1texast

Site Experience Feedback

May 26, 2024

The website is very overwhelming - too many font sizes, colors, etc. Details were thorough once on the bike's information page.

jhoesch

Site Experience Feedback

May 07, 2024

it is an excellent site. I have no issues whatsoever. Everything is very straightforward. It is fun to shop on this site. I have purchased another bike many years ago. I’m fully satisfied that’s why I came back.


Post-Delivery Feedback

Jun 06, 2024

Always enjoy purchasing from you. Great website, products and prices