Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1081 - 1100 of 2,237
PS
Site Experience Feedback
Jun 08, 2024
No main issues, pretty stratightforward.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
chuck
Site Experience Feedback
Jun 08, 2024
nice bike great value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ask fg hi k
Site Experience Feedback
Jun 08, 2024
It works but it's clunky, plus everything is sod out but that's expected. Overall I like it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony B
Site Experience Feedback
Jun 07, 2024
bikesdirect.com has that classic early internet feel to it's website. It's not necessarily a good or bad thing, it just is. I'm pretty sure folks come here for the selection and the prices. When compared to your local bike shop, this can be half or even one third the cost.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TB12
Site Experience Feedback
Jun 07, 2024
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gsaun
Site Experience Feedback
Jun 07, 2024
2nd bike I bought from bikesdirect in 8 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
johne
Site Experience Feedback
May 23, 2024
information on specific bikes was very complete. It would be nice to have more detail on categories . currently using MTB, but don't use on rugged trails so I chose a hybrid. Kind of crossing my fingers hoping it will work out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
lips3341
Site Experience Feedback
Jun 07, 2024
Really hard to find any components that you have for sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 07, 2024
I will let you know when I assemble the bike and ride it a bit
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jluisgr
Site Experience Feedback
May 16, 2024
Site is a bit sketchy and had to to some research. Hopefully all will go alright.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jluisgr
Post-Delivery Feedback
Jun 07, 2024
Looked like a fraudulent site but did some research and found good reviews/comments so I decided to give it a shot. All was alright, I received the product I ordered on time and was able to assemble it without issues. The only thing I would change is the manual, I noticed is a generic one and not an specific for the bike/model I ordered.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 21, 2024
I had to try checking out with 5 bikes before finding one in stock, and I did not get the quality I wanted. I had to settle.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Eric
Site Experience Feedback
Jun 06, 2024
Adequate experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jyffy
Site Experience Feedback
Jun 06, 2024
Very easy and simple to use. Hope to get more from here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crizzo
Post-Delivery Feedback
Jun 06, 2024
The bike feels sturdy
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
The Dude
Site Experience Feedback
Jun 06, 2024
The website feels a little dated and a little hard to find what you are looking for. But prices are competitive you learn to navigating the home page.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
nunu
Site Experience Feedback
May 23, 2024
a little sketchy on the end if you do not use paypal, but the deals are legit, we have purchased a few bike now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nunu
Post-Delivery Feedback
Jun 06, 2024
Tons of great bike options for great prices! Delivered right on time as needed!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ralphy
Site Experience Feedback
Jun 05, 2024
Had my bicycle stolen and a really good friend of mine was willing to buy my a new bike and your website showed that to take place. Thank you so very much for what you do and existing.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Rizzack
Site Experience Feedback
May 29, 2024
The website is functional but, kind of also kind of confusing. Some categories show the wrong picture to the description. Also to many buttons and colors. But overall, it works.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
1texast
Site Experience Feedback
May 26, 2024
The website is very overwhelming - too many font sizes, colors, etc. Details were thorough once on the bike's information page.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
jhoesch
Site Experience Feedback
May 07, 2024
it is an excellent site. I have no issues whatsoever. Everything is very straightforward. It is fun to shop on this site. I have purchased another bike many years ago. I’m fully satisfied that’s why I came back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jhoesch
Post-Delivery Feedback
Jun 06, 2024
Always enjoy purchasing from you. Great website, products and prices
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »