Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1061 - 1080 of 2,237
Nickname
Site Experience Feedback
Jun 10, 2024
It wasn’t bad I just thought the website looked a little outdate. Other than that it was a good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Tony
Site Experience Feedback
Jun 10, 2024
Site is simple, but very plain. I couldn't access my shopping cart without adding additional products to it, then deleting them
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 10, 2024
The website is a bit clunky, due to how the bikes are presented and its hard to see the specs and level of bike during the shopping experience, but once you have it settled into which one you buy, the experience is much more improved. Its really just the comparison shopping that is most difficult.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Buss
Site Experience Feedback
Jun 10, 2024
None
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dave O.
Site Experience Feedback
Jun 10, 2024
I love your website, I’ve purchased so many bikes from you. Windsor Wellington 2.0 Motobecane Fantom 29er Motobecane eAdventure Motobecane Black Noir Motobecane Uno Cross Motobecane Strada X4 And now my Mirage S, My new daily driver. I actually suffered a crash in January on my Uno Cross where I rolled straight in to a curb. I’m happy to say that after surgery and a hip implant, I am ready to start bicycling again! I like the fact that the Mirage S has gears so I can ease back in as I rebuild my strength. Also, Whenever any of my friends or family say that they are considering a bicycle purchase, I emphatically suggest purchasing from your website. I even offer to help the, put it together! I always suggest that they take it to a local bike shop for a professional tuning, However, For best results. Thank you for being a website that has allowed me affordable access to all sorts of cycling platforms, I LOVE MOTOBECANE!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BBRIEF
Site Experience Feedback
Jun 10, 2024
Plenty of options at the best price ive seen. Website seems old but thats how they keep it so cheap! Would recommend
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Otto Gustafson
Site Experience Feedback
Jun 10, 2024
My only issue is not being able to find the checkout cart after continuing to shop. Other than that, it's all pretty good.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
SpeedvsAltitude
Site Experience Feedback
Jun 10, 2024
I don't think I saw a tax estimate but I figured it would be what it was.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Eiley
Site Experience Feedback
Jun 10, 2024
Many savvy bikers in our community have bought bike from bikesdirect.com. I was fortunate enough to be able to try out several in different sizes & I'm glad I did. Excited for my new bike and confident it will be a great one for years to come!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vinny
Site Experience Feedback
May 31, 2024
Unexpected chargei asume itstax
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vinny
Post-Delivery Feedback
Jun 10, 2024
This is my third purchase and have had two friends purchase bikes as well
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KB
Site Experience Feedback
Jun 10, 2024
Excellent Price/Value. I have purchased from BikesDirect many times and even had a warranty issue with a titanium frame that broke and all of my experiences have been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Olyputts
Site Experience Feedback
Jun 10, 2024
easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Jun 10, 2024
I have been very happy with my past purchases so I’m excited to try an e-bike from you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wes
Site Experience Feedback
Jun 10, 2024
Love this site.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Big John Stud
Site Experience Feedback
Jun 01, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carlos
Site Experience Feedback
Jun 10, 2024
Great Experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cruising on a budget
Site Experience Feedback
Jun 10, 2024
The deal itself was great website is a little hard to use and checkout process through pay pal is hard with such expensive items not getting to double confirm!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
PNWGuy
Site Experience Feedback
Jun 09, 2024
Easy to find my way around. Desktop version is not friendly for mobile
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 08, 2024
This is my 4th purchase from bikes direct in the last 4 years. I have been happy with all of my purchases so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Griff
Site Experience Feedback
Jun 08, 2024
Bought an electric Bike about a year ago and have really enjoyed it. Now I bought an electric bike with full suspension.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »