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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1061 - 1080 of 2,237

Nickname

Site Experience Feedback

Jun 10, 2024

It wasn’t bad I just thought the website looked a little outdate. Other than that it was a good experience

Tony

Site Experience Feedback

Jun 10, 2024

Site is simple, but very plain. I couldn't access my shopping cart without adding additional products to it, then deleting them

Online Shopper

Site Experience Feedback

Jun 10, 2024

The website is a bit clunky, due to how the bikes are presented and its hard to see the specs and level of bike during the shopping experience, but once you have it settled into which one you buy, the experience is much more improved. Its really just the comparison shopping that is most difficult.

Buss

Site Experience Feedback

Jun 10, 2024

None

Dave O.

Site Experience Feedback

Jun 10, 2024

I love your website, I’ve purchased so many bikes from you. Windsor Wellington 2.0 Motobecane Fantom 29er Motobecane eAdventure Motobecane Black Noir Motobecane Uno Cross Motobecane Strada X4 And now my Mirage S, My new daily driver. I actually suffered a crash in January on my Uno Cross where I rolled straight in to a curb. I’m happy to say that after surgery and a hip implant, I am ready to start bicycling again! I like the fact that the Mirage S has gears so I can ease back in as I rebuild my strength. Also, Whenever any of my friends or family say that they are considering a bicycle purchase, I emphatically suggest purchasing from your website. I even offer to help the, put it together! I always suggest that they take it to a local bike shop for a professional tuning, However, For best results. Thank you for being a website that has allowed me affordable access to all sorts of cycling platforms, I LOVE MOTOBECANE!

BBRIEF

Site Experience Feedback

Jun 10, 2024

Plenty of options at the best price ive seen. Website seems old but thats how they keep it so cheap! Would recommend

Otto Gustafson

Site Experience Feedback

Jun 10, 2024

My only issue is not being able to find the checkout cart after continuing to shop. Other than that, it's all pretty good.

SpeedvsAltitude

Site Experience Feedback

Jun 10, 2024

I don't think I saw a tax estimate but I figured it would be what it was.

Eiley

Site Experience Feedback

Jun 10, 2024

Many savvy bikers in our community have bought bike from bikesdirect.com. I was fortunate enough to be able to try out several in different sizes & I'm glad I did. Excited for my new bike and confident it will be a great one for years to come!

Vinny

Site Experience Feedback

May 31, 2024

Unexpected chargei asume itstax


Post-Delivery Feedback

Jun 10, 2024

This is my third purchase and have had two friends purchase bikes as well

KB

Site Experience Feedback

Jun 10, 2024

Excellent Price/Value. I have purchased from BikesDirect many times and even had a warranty issue with a titanium frame that broke and all of my experiences have been excellent.

Olyputts

Site Experience Feedback

Jun 10, 2024

easy navigation

Chris

Site Experience Feedback

Jun 10, 2024

I have been very happy with my past purchases so I’m excited to try an e-bike from you guys

Wes

Site Experience Feedback

Jun 10, 2024

Love this site.

Big John Stud

Site Experience Feedback

Jun 01, 2024

Easy to use

Carlos

Site Experience Feedback

Jun 10, 2024

Great Experience!

Cruising on a budget

Site Experience Feedback

Jun 10, 2024

The deal itself was great website is a little hard to use and checkout process through pay pal is hard with such expensive items not getting to double confirm!

PNWGuy

Site Experience Feedback

Jun 09, 2024

Easy to find my way around. Desktop version is not friendly for mobile

Online Shopper

Site Experience Feedback

Jun 08, 2024

This is my 4th purchase from bikes direct in the last 4 years. I have been happy with all of my purchases so far.

Griff

Site Experience Feedback

Jun 08, 2024

Bought an electric Bike about a year ago and have really enjoyed it. Now I bought an electric bike with full suspension.