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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1041 - 1060 of 2,237

Nico

Site Experience Feedback

Jun 12, 2024

Is. Great site easy to select and find what you are really looking for

The Martian

Site Experience Feedback

Jun 12, 2024

Goo, nice and organized

PaGa

Post-Delivery Feedback

Jun 12, 2024

Everything from booking to delivery is excellent and i ordererd wrong size , contacted customer support over email to change the size. They responded next business day and updated the order. Only suggestion is improve the website look and feel.

Online Shopper

Site Experience Feedback

Jun 12, 2024

Excellent

Mark

Site Experience Feedback

Jun 12, 2024

Great customer service chat pre-sales. Would be helpful to have a comparison of comparable bikes in the market (actual pricing links) as well as ranking of the components compared to competitor's bikes.

Trey

Site Experience Feedback

Jun 12, 2024

Good

David

Post-Delivery Feedback

Jun 12, 2024

Shifter was not tuned. Tiny scratch on frame.

pedalbikemark

Site Experience Feedback

Jun 12, 2024

Excellant. I have purchased at least 20 bikes from BD over the years.

timbo

Site Experience Feedback

Jun 12, 2024

you wont tell me when my shit is coming

RMC

Site Experience Feedback

May 26, 2024

Website is clear and simple to use. If anything, there are too many bicycles from which to choose (just kidding)! Customer Service (Chris) was most helpful in assisting me in choosing the bicycle to best fit my intended usage. The price was even better, when totally by surprise, I hit a "Flash/Surprise Sale" for an additional 25+% off, that day while checking out!!


Post-Delivery Feedback

Jun 12, 2024

Actually arrived before expected. Simple to assemble. Smooth ride.

Online Shopper

Site Experience Feedback

Jun 12, 2024

good

Jakks

Site Experience Feedback

Jun 03, 2024

Website needs updated

Ratman

Site Experience Feedback

Jun 11, 2024

Love the site, however it would be great if it adapted for phones (non-PC/Mac devices). Also, I’ve been waiting for a very long time for a titanium road bike with Ulegra or Durace components.

Ray -Bug

Site Experience Feedback

Jun 11, 2024

Well, it appears that your website is very intuitive and so far so good. I can only tell when I receive the merchandise.

Powerwheels

Site Experience Feedback

Jun 11, 2024

Although the website design is a bit old and clumsy, the overall navigation is pretty clear and intuitive.

Online Shopper

Site Experience Feedback

Jun 11, 2024

The site could benefit from a redesign. Also, there are some glaring security issues.

Lisa

Site Experience Feedback

Jun 11, 2024

Would be nice to shop on a modern, mobile-responsive website. :) Trying to shop this site on my phone was very difficult. Also, more detailed product images would be helpful.

Tammy

Site Experience Feedback

May 18, 2024

I feel your website is easy to navigate, pertinent information is available. Customer service was very good as I received a response in 24 hours.


Post-Delivery Feedback

Jun 11, 2024

I feel the bike was a very good value with many additional features that would have been too expensive if purchased from a name brand bike store. The purchase and delivery went smoothly. Bike was packaged well with no defects and arrived in perfect condition. I received a response from customer service within 24 hours answering my questions before making my purchase. This is my seventh bike purchase from Bikes Direct. That speaks for itself. I only wish they offered more colors. If you’re not knowledgeable about checking the gears and brakes, I would recommend taking it to a local place to have it checked as a safety precaution.

Legend

Post-Delivery Feedback

Jun 11, 2024

Great experience, excellent value

Vask

Site Experience Feedback

May 25, 2024

Great but I wish there were more pics or videos