Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1041 - 1060 of 2,237
Nico
Site Experience Feedback
Jun 12, 2024
Is. Great site easy to select and find what you are really looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Martian
Site Experience Feedback
Jun 12, 2024
Goo, nice and organized
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
PaGa
Post-Delivery Feedback
Jun 12, 2024
Everything from booking to delivery is excellent and i ordererd wrong size , contacted customer support over email to change the size. They responded next business day and updated the order. Only suggestion is improve the website look and feel.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 12, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jun 12, 2024
Great customer service chat pre-sales. Would be helpful to have a comparison of comparable bikes in the market (actual pricing links) as well as ranking of the components compared to competitor's bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trey
Site Experience Feedback
Jun 12, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
David
Post-Delivery Feedback
Jun 12, 2024
Shifter was not tuned. Tiny scratch on frame.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
pedalbikemark
Site Experience Feedback
Jun 12, 2024
Excellant. I have purchased at least 20 bikes from BD over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
timbo
Site Experience Feedback
Jun 12, 2024
you wont tell me when my shit is coming
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RMC
Site Experience Feedback
May 26, 2024
Website is clear and simple to use. If anything, there are too many bicycles from which to choose (just kidding)! Customer Service (Chris) was most helpful in assisting me in choosing the bicycle to best fit my intended usage. The price was even better, when totally by surprise, I hit a "Flash/Surprise Sale" for an additional 25+% off, that day while checking out!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RMC
Post-Delivery Feedback
Jun 12, 2024
Actually arrived before expected. Simple to assemble. Smooth ride.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 12, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jakks
Site Experience Feedback
Jun 03, 2024
Website needs updated
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Ratman
Site Experience Feedback
Jun 11, 2024
Love the site, however it would be great if it adapted for phones (non-PC/Mac devices). Also, I’ve been waiting for a very long time for a titanium road bike with Ulegra or Durace components.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray -Bug
Site Experience Feedback
Jun 11, 2024
Well, it appears that your website is very intuitive and so far so good. I can only tell when I receive the merchandise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Powerwheels
Site Experience Feedback
Jun 11, 2024
Although the website design is a bit old and clumsy, the overall navigation is pretty clear and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 11, 2024
The site could benefit from a redesign. Also, there are some glaring security issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lisa
Site Experience Feedback
Jun 11, 2024
Would be nice to shop on a modern, mobile-responsive website. :) Trying to shop this site on my phone was very difficult. Also, more detailed product images would be helpful.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Tammy
Site Experience Feedback
May 18, 2024
I feel your website is easy to navigate, pertinent information is available. Customer service was very good as I received a response in 24 hours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tammy
Post-Delivery Feedback
Jun 11, 2024
I feel the bike was a very good value with many additional features that would have been too expensive if purchased from a name brand bike store. The purchase and delivery went smoothly. Bike was packaged well with no defects and arrived in perfect condition. I received a response from customer service within 24 hours answering my questions before making my purchase. This is my seventh bike purchase from Bikes Direct. That speaks for itself. I only wish they offered more colors. If you’re not knowledgeable about checking the gears and brakes, I would recommend taking it to a local place to have it checked as a safety precaution.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Legend
Post-Delivery Feedback
Jun 11, 2024
Great experience, excellent value
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vask
Site Experience Feedback
May 25, 2024
Great but I wish there were more pics or videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »