Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 81 - 100 of 261
na
Site Experience Feedback
Aug 30, 2024
great experience online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
na
Post-Delivery Feedback
Oct 26, 2024
The staff at Bassett furniture are excellent. My purchasing experience was excellent. I highly recommend Bassett Furniture for all your home interior needs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 26, 2024
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SAC
Post-Delivery Feedback
Oct 25, 2024
I ordered 5 beautiful items from your company - a king sized duvet insert, a duvet set, a bench for the end of our bed, a small triangular side table and a nesting set side table. The duvet set came immediately and was gorgeous! The insert is comfortable but VERY loud and crunchy sounding... I cancelled the bench because it was taking so long. And almost did the same for the two side tables however they were to unique to pass on. When they finally arrived (almost 3 months after ordering) they were absolutely more than I expected! That being said, I would probably not use your online store again opting for a physical store where the salesperson can tell me when it is available. Thank you
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
EJ
Site Experience Feedback
Oct 24, 2024
When looking at the picture of the duvets, it would be nice if Wen pictured with shams, it would say not included since shams and duvets are sold separately. When looking at the picture of the duvets, it would be nice if Wen pictured with shams, it would say not included since shams and duvets are sold separately. I feel like it’s a little misleading.I feel like it’s a little misleading, showing them all together when you have to purchase separately. I feel like it’s misleading, showing them all together when you have to purchase separately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Teresa
Site Experience Feedback
Oct 23, 2024
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Soft throw
Post-Delivery Feedback
Oct 23, 2024
Order a nice throw. It’s a thinner fabric than it looked on the site. Wrinkles easily. But is soft and warm.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Patricia
Site Experience Feedback
Oct 23, 2024
Hoping these lamps work
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
MG
Site Experience Feedback
Oct 23, 2024
Good experience. Hoping the pillows are good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 23, 2024
Ordered fabric swatches - came quickly and helped make my decision
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
Easy to navigate for a 63 year old
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lauren
Site Experience Feedback
Aug 31, 2024
Experience was fine - the $299 shipping is expensive and is preventing me from ordering more frequently.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Curt
Site Experience Feedback
Aug 31, 2024
delivery price kept changing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Curt
Post-Delivery Feedback
Oct 22, 2024
Surprised that online price was much lower than store. But had to pay delivery charge. Delivery men were very helpful and friendly
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pga
Site Experience Feedback
Oct 21, 2024
Love the products, but the website could use some accessibility features and improvements on visibility
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aw
Post-Delivery Feedback
Oct 19, 2024
Wonderful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
Easy to find fabrics and I ordered a free swatch
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed from Nebraska
Site Experience Feedback
Aug 21, 2024
Lisa Nelson was very helpful clarifying the features of a partial sectional I am considering purchasing. She even went to the showroom and confirmed the functionality of the sectional piece I want to order. This extra effort gives me confidence that if/when I decide to make a $5,ooo+ purchase, I will get the features I want. I am just awaiting 3 swatches so I can select the right color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed from Nebraska
Post-Delivery Feedback
Oct 19, 2024
The staff at Cooper in Lincoln were very helpful and even showed me a leather option color wise I did not know was available. I really appreciate that.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
i wish that the nightstands were available to see in store
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Pillow shopping!
Site Experience Feedback
Oct 18, 2024
It was a very good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gigi
Site Experience Feedback
Oct 18, 2024
Order samples only
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Annie
Site Experience Feedback
Aug 26, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Post-Delivery Feedback
Oct 18, 2024
Felt it was difficult to track my order and reach customer service easily. Once I made contact customer service was helpful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »