Home > Home & Garden > Bassett Furniture

Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 101 - 120 of 261

Jilly

Site Experience Feedback

Oct 17, 2024

I purchase 4 chairs and a table at the Bassett store in Tacoma WA this month. I am now ordering 2 chairs and 2 couches from Tin Roof in Spokane WA this next week. I bought my entire family room 10-12 years ago from Bassett in Tacoma WA and have been very pleased with it over the years.

Online Shopper

Site Experience Feedback

Aug 21, 2024

Overall, website was fine. I started a chat earlier, but unfortunately was told there was no one to chat with me. A few hours later I was able to figure out an answer to my inquiry by myself.


Post-Delivery Feedback

Oct 17, 2024

I have bought many items from Bassett. It is my go to furniture store because of the styles and sturdy, well made pieces. I have also purchased accessories all to my satisfaction. I’m going to be buying a couch and will look here first!

Sha

Site Experience Feedback

Oct 15, 2024

Very helpful to see the different shades of blue you can customize for me. When I purchase the sofas I need I’ll have a good sense of the color I want.

Tricia

Site Experience Feedback

Oct 15, 2024

Excellent experience

Juan

Post-Delivery Feedback

Oct 15, 2024

Returning products is quite hard since it asks for you to contact customer service through email through which I never got a response and only solved my issue through calling a number, leaving a voicemail and answering when the customer service representative called back a couple days later

PM

Site Experience Feedback

Aug 24, 2024

purchased was in-store and sales person extremely helpful ( and knowledgeable Kim Tiller KOP). Helped in custom fabric. Disappointed in $300 delivery charge for 1 item - extremely high charge


Post-Delivery Feedback

Oct 15, 2024

When to Bassett to browse furniture and was approached by Salesperson Kim Tiller. Kim was extremely helpful and knowledgeable and patient in working with me to decide on a reading chair. Decided on custom fabric (which I was hesitant to commit) not knowing if it was the "look" I was going with. Chair came out so beautiful, I ordered a leather ottoman to finish the look (which Kim also helped me choose between two colors). Awaiting delivery. The only downside with my experience, was the high delivery cost ($300 for one chair!!!)

Deb

Site Experience Feedback

Oct 14, 2024

Easy

Quality

Site Experience Feedback

Oct 14, 2024

I love Bassett furniture and the quality!

Roz

Site Experience Feedback

Oct 14, 2024

Good

Kathleen

Site Experience Feedback

Oct 13, 2024

I was happy to see that I was able to see smaller pieces of furniture and such a variety of choices in fabrics and the ability to see and feel them. I am hoping that they have good financing options.

Bychancedesigns

Site Experience Feedback

Aug 21, 2024

Checkout was difficult, kept giving me errors where there were none. Great price and free shipping a bonus over Amazon. Longer shipping wait time.


Post-Delivery Feedback

Oct 13, 2024

Great price for the product. Not much communication about delivery time after the order was placed. Had to eventually call to ask about arrival. It was slower than Amazon but worth the wait for the quality.

Mebcpa

Site Experience Feedback

Aug 22, 2024

Good experience except site would not recognize my password to login to my previously established account. Had to checkout as guest.


Post-Delivery Feedback

Oct 13, 2024

Bookcase was exactly what I was looking for

KRistie

Site Experience Feedback

Oct 13, 2024

I would like more natural fabric options - linen and cotton or bamboo

Elizabeth

Site Experience Feedback

Oct 12, 2024

I was able to order a number of free fabric samples, which is exactly what I was hoping for. Our previous purchases from Bassett have been wonderful - excellent quality and style, and great customer service.

EmEss

Site Experience Feedback

Aug 20, 2024

Even though my account password was saved, after several failed attempts to log in to my account, I selected the “Forgot Password” button. However, I never received an Email to reset my password. I then had to create a new account, which was a waste of time.

cat

Site Experience Feedback

Oct 12, 2024

needs all Bassett products in website

Cynthia

Site Experience Feedback

Oct 12, 2024

Desc. and specs. don't give enough measurement info. There is a white margin that drops down when looking at items & swatches that is very much in the way. I absolutely LOVE The Cal. King Greer bed that I'm considering.

Love the customizable configurator functionality!

Site Experience Feedback

Oct 10, 2024

I like the configurer to "build your own" sofa. I would have liked to see additional options such as a single seat instead of a 2-seat cushion for the love seat section and an alternative "deep seating" extended depth choice.

Satisfied Bassett Customer

Site Experience Feedback

Oct 10, 2024

My experience was very smooth and easy.

Kimbcook67

Site Experience Feedback

Oct 10, 2024

Ordering the sample of fabric for my mother-in-law was very easy and straightforward.