Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 101 - 120 of 261
Jilly
Site Experience Feedback
Oct 17, 2024
I purchase 4 chairs and a table at the Bassett store in Tacoma WA this month. I am now ordering 2 chairs and 2 couches from Tin Roof in Spokane WA this next week. I bought my entire family room 10-12 years ago from Bassett in Tacoma WA and have been very pleased with it over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Overall, website was fine. I started a chat earlier, but unfortunately was told there was no one to chat with me. A few hours later I was able to figure out an answer to my inquiry by myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 17, 2024
I have bought many items from Bassett. It is my go to furniture store because of the styles and sturdy, well made pieces. I have also purchased accessories all to my satisfaction. I’m going to be buying a couch and will look here first!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sha
Site Experience Feedback
Oct 15, 2024
Very helpful to see the different shades of blue you can customize for me. When I purchase the sofas I need I’ll have a good sense of the color I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tricia
Site Experience Feedback
Oct 15, 2024
Excellent experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Juan
Post-Delivery Feedback
Oct 15, 2024
Returning products is quite hard since it asks for you to contact customer service through email through which I never got a response and only solved my issue through calling a number, leaving a voicemail and answering when the customer service representative called back a couple days later
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 3
- Full ratings for this review »
PM
Site Experience Feedback
Aug 24, 2024
purchased was in-store and sales person extremely helpful ( and knowledgeable Kim Tiller KOP). Helped in custom fabric. Disappointed in $300 delivery charge for 1 item - extremely high charge
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PM
Post-Delivery Feedback
Oct 15, 2024
When to Bassett to browse furniture and was approached by Salesperson Kim Tiller. Kim was extremely helpful and knowledgeable and patient in working with me to decide on a reading chair. Decided on custom fabric (which I was hesitant to commit) not knowing if it was the "look" I was going with. Chair came out so beautiful, I ordered a leather ottoman to finish the look (which Kim also helped me choose between two colors). Awaiting delivery. The only downside with my experience, was the high delivery cost ($300 for one chair!!!)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Oct 14, 2024
Easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Quality
Site Experience Feedback
Oct 14, 2024
I love Bassett furniture and the quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roz
Site Experience Feedback
Oct 14, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathleen
Site Experience Feedback
Oct 13, 2024
I was happy to see that I was able to see smaller pieces of furniture and such a variety of choices in fabrics and the ability to see and feel them. I am hoping that they have good financing options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bychancedesigns
Site Experience Feedback
Aug 21, 2024
Checkout was difficult, kept giving me errors where there were none. Great price and free shipping a bonus over Amazon. Longer shipping wait time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bychancedesigns
Post-Delivery Feedback
Oct 13, 2024
Great price for the product. Not much communication about delivery time after the order was placed. Had to eventually call to ask about arrival. It was slower than Amazon but worth the wait for the quality.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Mebcpa
Site Experience Feedback
Aug 22, 2024
Good experience except site would not recognize my password to login to my previously established account. Had to checkout as guest.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mebcpa
Post-Delivery Feedback
Oct 13, 2024
Bookcase was exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
KRistie
Site Experience Feedback
Oct 13, 2024
I would like more natural fabric options - linen and cotton or bamboo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elizabeth
Site Experience Feedback
Oct 12, 2024
I was able to order a number of free fabric samples, which is exactly what I was hoping for. Our previous purchases from Bassett have been wonderful - excellent quality and style, and great customer service.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EmEss
Site Experience Feedback
Aug 20, 2024
Even though my account password was saved, after several failed attempts to log in to my account, I selected the “Forgot Password” button. However, I never received an Email to reset my password. I then had to create a new account, which was a waste of time.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
cat
Site Experience Feedback
Oct 12, 2024
needs all Bassett products in website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cynthia
Site Experience Feedback
Oct 12, 2024
Desc. and specs. don't give enough measurement info. There is a white margin that drops down when looking at items & swatches that is very much in the way. I absolutely LOVE The Cal. King Greer bed that I'm considering.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Love the customizable configurator functionality!
Site Experience Feedback
Oct 10, 2024
I like the configurer to "build your own" sofa. I would have liked to see additional options such as a single seat instead of a 2-seat cushion for the love seat section and an alternative "deep seating" extended depth choice.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Satisfied Bassett Customer
Site Experience Feedback
Oct 10, 2024
My experience was very smooth and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Kimbcook67
Site Experience Feedback
Oct 10, 2024
Ordering the sample of fabric for my mother-in-law was very easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »