Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 121 - 140 of 261
Ra
Site Experience Feedback
Oct 09, 2024
Overall I had a extremely good experience with Bassett and I look forward to a long relationship with the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hello
Site Experience Feedback
Aug 18, 2024
I like the free fabric samples and free shipping
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Hello
Post-Delivery Feedback
Oct 09, 2024
Very easy to order fabric samples online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AC
Site Experience Feedback
Aug 16, 2024
Ordered fabric samples of the products we ordered in store. Easy to order samples, though not quite that easy to find them. Colors of samples on computer didn't always look like the sample colors in the store.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AC
Post-Delivery Feedback
Oct 08, 2024
The sales associate advised a king size sham would fit my queen bed but it was too big. I had to order queen size shams and then return the king shams. Then, one of the queen shams arrived ripped so now I have to return to the store to have them reorder another queen sham. Store sales personnel very helpful but it has taken me a lot of time to get the correct bedding.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
chris
Site Experience Feedback
Oct 06, 2024
Website was fine, but I was just in store and website didn't have a color that they said I could get in store. Would have bought today if online had it, now confused.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Bassett is Best
Site Experience Feedback
Oct 06, 2024
Love Bassett- Have purchased the last 5-6 items Bassett and the quality is unmatched. This is our first purchase directly from the site online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Free Swatches
Site Experience Feedback
Oct 06, 2024
Looking for accent chairs , found several in colors that may work. Ordered free swatches which was very nice.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
DP
Site Experience Feedback
Oct 06, 2024
It would be nice to be able to search a fabric swatch by it's name or number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Customer
Post-Delivery Feedback
Oct 05, 2024
Love my new Bassett lamp! It's perfect with my Bassett living room furniture.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mar Acedo
Site Experience Feedback
Oct 05, 2024
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
Fabric samples
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Mel
Site Experience Feedback
Oct 04, 2024
Good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 04, 2024
It was very easy to order a sample of Cumberland Oak. My new dining room set arrived last week and I'm going to use the sample to help purchase a rug.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 04, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 04, 2024
1st time order/user seemed to function well. We will see about product and shipping on inspection of merchandise ordered.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 04, 2024
Love it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Oct 04, 2024
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lili
Post-Delivery Feedback
Oct 03, 2024
Delvery to our zip code was an issue. Only 1 day per week and on a weekday. No very convenient for those that need to be at work. Sales person at Princeton were helpful and assisted with a resolution for this item. Probably would not work for a larger purchase. Would recommend furniture to some.....prices are high even with 30 % off.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
kdh
Site Experience Feedback
Aug 11, 2024
internet is awful..in person is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kdh
Post-Delivery Feedback
Oct 03, 2024
Most of it was good :)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Raquel M
Site Experience Feedback
Oct 02, 2024
I have been desperate to replace my current sectional but after months of searching for a viable option I finally found your site and love the magnificent reclining series. Your site made the customizing VERY EASY especially by including the measurements. i am excited to go see this sofa in person.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dissatisfied
Post-Delivery Feedback
Oct 02, 2024
We were sold Beckham double chaise furniture based on your CAAT design with measurements prior to purchase which I have in writing with time stamp from our salesmen Roger. What showed up is much shorter chaise lengths and now I'm being told it's a different size after delivery. He made a mistake and we purchased this unit over another based on the design blueprint he provided. Which also has the main unit we wanted which that also has inaccurate measurements. He said the people he escalated to keep "shooting him down, saying to bad basically nothing will be done. I have proof prior to purchase that what we received isn't what was provided by salesmen in writing. Considering this was the basis for choosing said unit, we want the unit replaced with the Allure which now we know has the measurements we want but we're told in advance it was different lengths. It's a mess and not our fault we made a purchase based on wrong specs provided prior to purchase. I would like a call from corporate care.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »