Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 41 - 60 of 261
Just looking
Site Experience Feedback
Nov 13, 2024
Some what hard to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Sady
Site Experience Feedback
Nov 13, 2024
I only ordered fabric swatches. It was quick and easy to order the swatches and it was free.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
The website is no user friendly on the phone. It keeps showing the filter options while I am trying to view the samples
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mgeyer88
Site Experience Feedback
Nov 12, 2024
Ordered swatch for a potential bed purchase. Very pleased that the swatch was free.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Gloria
Site Experience Feedback
Nov 11, 2024
Easy to order; but unable to chat with anyone via phone or AI
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Sue H
Site Experience Feedback
Nov 10, 2024
I tried several times to checkout as a guest, but your website insisted my house in California was a PO Box. Nothing about the address would indicate it's a PO Box (and it isn;t). I then tried to log on with my account under SueGrotkin@yahoo.com. 3 attempts to reset password = no email sent. Finally I set up a whole new account with a new password and that worked. If I did not love the furniture I have ordered from you in the past I would have given up after 10 minutes of this nonsense.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MC
Site Experience Feedback
Nov 10, 2024
Some fabrics were a little difficult to search by fabric name
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kitty
Site Experience Feedback
Nov 09, 2024
Looking for a new chair and ordered swatches. Super easy to find chair and fabrics I like.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Larry
Site Experience Feedback
Nov 09, 2024
I’m looking for fabric samples and this is the most convenient to obtain them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
So far ordered sample swatches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tivie
Site Experience Feedback
Nov 07, 2024
The website is easy to access the information I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dizzy2484
Site Experience Feedback
Nov 07, 2024
All there fabric samples are top tier.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Pam
Site Experience Feedback
Nov 06, 2024
Website worked very well. I am just ordering samples of finishes but it ws easy to do.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Lee
Site Experience Feedback
Nov 06, 2024
Easy to order fabric samples!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
I would much prefer an option to pick up the items I want from the store rather than pay $300 for a delivery to be made less than 20 miles from the store.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Dooney
Site Experience Feedback
Nov 05, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 05, 2024
I ordered the pillows I needed for my couch but waited until they were on sale. Still not inexpensive but they look great and the quality is really nice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Amy
Site Experience Feedback
Nov 05, 2024
Good selection. products appear to by good quality. stylish without being trendy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Cherrie
Site Experience Feedback
Nov 04, 2024
I had a very difficult time finding the leathers for a ladson leather sofa I'm looking at. Your website only shows 10 not the 47 available. A great deal of confusion when looking at Bassett Leather sofas other furniture stores shows different leathers. I still don't understand if they offer different colors or have different names for the same leathers you offer.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »