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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 26, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 41 - 60 of 261

Just looking

Site Experience Feedback

Nov 13, 2024

Some what hard to navigate.

Sady

Site Experience Feedback

Nov 13, 2024

I only ordered fabric swatches. It was quick and easy to order the swatches and it was free.

Online Shopper

Site Experience Feedback

Nov 12, 2024

The website is no user friendly on the phone. It keeps showing the filter options while I am trying to view the samples

Mgeyer88

Site Experience Feedback

Nov 12, 2024

Ordered swatch for a potential bed purchase. Very pleased that the swatch was free.

Gloria

Site Experience Feedback

Nov 11, 2024

Easy to order; but unable to chat with anyone via phone or AI

Sue H

Site Experience Feedback

Nov 10, 2024

I tried several times to checkout as a guest, but your website insisted my house in California was a PO Box. Nothing about the address would indicate it's a PO Box (and it isn;t). I then tried to log on with my account under SueGrotkin@yahoo.com. 3 attempts to reset password = no email sent. Finally I set up a whole new account with a new password and that worked. If I did not love the furniture I have ordered from you in the past I would have given up after 10 minutes of this nonsense.

MC

Site Experience Feedback

Nov 10, 2024

Some fabrics were a little difficult to search by fabric name

Kitty

Site Experience Feedback

Nov 09, 2024

Looking for a new chair and ordered swatches. Super easy to find chair and fabrics I like.

Larry

Site Experience Feedback

Nov 09, 2024

I’m looking for fabric samples and this is the most convenient to obtain them.

Online Shopper

Site Experience Feedback

Nov 09, 2024

So far ordered sample swatches

Tivie

Site Experience Feedback

Nov 07, 2024

The website is easy to access the information I’m looking for.

Dizzy2484

Site Experience Feedback

Nov 07, 2024

All there fabric samples are top tier.

Pam

Site Experience Feedback

Nov 06, 2024

Website worked very well. I am just ordering samples of finishes but it ws easy to do.

Lee

Site Experience Feedback

Nov 06, 2024

Easy to order fabric samples!!

Online Shopper

Site Experience Feedback

Nov 05, 2024

I would much prefer an option to pick up the items I want from the store rather than pay $300 for a delivery to be made less than 20 miles from the store.

Dooney

Site Experience Feedback

Nov 05, 2024

No problems

Online Shopper

Post-Delivery Feedback

Nov 05, 2024

I ordered the pillows I needed for my couch but waited until they were on sale. Still not inexpensive but they look great and the quality is really nice.

Amy

Site Experience Feedback

Nov 05, 2024

Good selection. products appear to by good quality. stylish without being trendy

Cherrie

Site Experience Feedback

Nov 04, 2024

I had a very difficult time finding the leathers for a ladson leather sofa I'm looking at. Your website only shows 10 not the 47 available. A great deal of confusion when looking at Bassett Leather sofas other furniture stores shows different leathers. I still don't understand if they offer different colors or have different names for the same leathers you offer.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Smooth transaction