Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 61 - 80 of 261
HC
Site Experience Feedback
Nov 03, 2024
I went to a Bassett store today, and needed to get swatches to see fabrics in the home .
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Happy Customer
Site Experience Feedback
Nov 03, 2024
Very helpful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lisa
Site Experience Feedback
Nov 03, 2024
I love lamps ,decorative accessories and pillows!! I also love SALES AND COUPONS!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Nercon
Site Experience Feedback
Nov 02, 2024
User friendly, easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. D.
Site Experience Feedback
Sep 06, 2024
I tried to order fabric swatches repeatedly weeks ago without success. I chatted with a nice employee in Georgia who told me that there must be a problem. I finally went to a store and bought 4 chairs with a fabric no on the web site. I tried to order the unneeded swatches now out of curiosity and guess what, it worked!
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. D.
Post-Delivery Feedback
Nov 01, 2024
We had Trent swivel glide chairs in a previous house, and just loved the solid, quality feel of them, as well as how comfortable they are. So, for our new home, it was an easy to just buy the Trents that we loved so much.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Abby
Site Experience Feedback
Nov 01, 2024
Website is easy to navigate I did previously order this item and delivery took longer than expected with no updates from Bassett- updates would have been appreciated if shipping was going to be longer than expected
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Ac
Site Experience Feedback
Nov 01, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
cheri
Site Experience Feedback
Oct 31, 2024
Website was easy to navigate and easy to purchase items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Oct 30, 2024
Great experience, great discounts. I wish the American made furniture was more easily labeled
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aka
Site Experience Feedback
Oct 30, 2024
None
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Dave
Site Experience Feedback
Oct 29, 2024
very positive. I purchased sectional, ottoman 4years ago at the Temecula store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grandma in CT
Site Experience Feedback
Oct 29, 2024
Loved these pillows in the store. Happy to find them on sale.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 02, 2024
Helpful and undertandable
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Oct 29, 2024
Great selections. One-time delivery great assembly and clean up
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Reclining Deb
Site Experience Feedback
Sep 07, 2024
Very easy to use. Helped with picking fabric for instore purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reclining Deb
Post-Delivery Feedback
Oct 29, 2024
I love our purchase experience from the design specialist, Suzanne, to customer service, and to delivery personnel. Will definitely purchase again for our needs. Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
J
Site Experience Feedback
Sep 02, 2024
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Post-Delivery Feedback
Oct 29, 2024
I ordered a pillow that matched beautifully with some other decor I bought in the store. They are stand out pieces and I am so glad I purchased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pleased
Site Experience Feedback
Oct 28, 2024
Great prices and no shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nan
Site Experience Feedback
Oct 28, 2024
I bought furniture last week and was so happy i could order swatches of fabric i ordered for my couches and 2 chairs
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DFLETCH
Site Experience Feedback
Oct 27, 2024
Looking here for quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DFLETCH
Site Experience Feedback
Oct 27, 2024
Beautiful Layout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mallory
Site Experience Feedback
Aug 31, 2024
Website was easy to navigate, and easy to select the wood sample I wanted to purchase for a table I purchased in-store.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mallory
Post-Delivery Feedback
Oct 27, 2024
I recently ordered a new table from Bassett and needed to get a sample of the color so I could pick chairs. The sample was in stock and was great quality when it arrived. I was able to use it to match chairs to my table perfectly before it arrived!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »