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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 26, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 61 - 80 of 261

HC

Site Experience Feedback

Nov 03, 2024

I went to a Bassett store today, and needed to get swatches to see fabrics in the home .

Happy Customer

Site Experience Feedback

Nov 03, 2024

Very helpful

Lisa

Site Experience Feedback

Nov 03, 2024

I love lamps ,decorative accessories and pillows!! I also love SALES AND COUPONS!!

Nercon

Site Experience Feedback

Nov 02, 2024

User friendly, easy and fast

Dr. D.

Site Experience Feedback

Sep 06, 2024

I tried to order fabric swatches repeatedly weeks ago without success. I chatted with a nice employee in Georgia who told me that there must be a problem. I finally went to a store and bought 4 chairs with a fabric no on the web site. I tried to order the unneeded swatches now out of curiosity and guess what, it worked!


Post-Delivery Feedback

Nov 01, 2024

We had Trent swivel glide chairs in a previous house, and just loved the solid, quality feel of them, as well as how comfortable they are. So, for our new home, it was an easy to just buy the Trents that we loved so much.

Abby

Site Experience Feedback

Nov 01, 2024

Website is easy to navigate I did previously order this item and delivery took longer than expected with no updates from Bassett- updates would have been appreciated if shipping was going to be longer than expected

Ac

Site Experience Feedback

Nov 01, 2024

Great

cheri

Site Experience Feedback

Oct 31, 2024

Website was easy to navigate and easy to purchase items.

Kat

Site Experience Feedback

Oct 30, 2024

Great experience, great discounts. I wish the American made furniture was more easily labeled

Aka

Site Experience Feedback

Oct 30, 2024

None

Dave

Site Experience Feedback

Oct 29, 2024

very positive. I purchased sectional, ottoman 4years ago at the Temecula store

Grandma in CT

Site Experience Feedback

Oct 29, 2024

Loved these pillows in the store. Happy to find them on sale.

Bob

Site Experience Feedback

Sep 02, 2024

Helpful and undertandable


Post-Delivery Feedback

Oct 29, 2024

Great selections. One-time delivery great assembly and clean up

Reclining Deb

Site Experience Feedback

Sep 07, 2024

Very easy to use. Helped with picking fabric for instore purchase!


Post-Delivery Feedback

Oct 29, 2024

I love our purchase experience from the design specialist, Suzanne, to customer service, and to delivery personnel. Will definitely purchase again for our needs. Thank you!

J

Site Experience Feedback

Sep 02, 2024

It was a good experience


Post-Delivery Feedback

Oct 29, 2024

I ordered a pillow that matched beautifully with some other decor I bought in the store. They are stand out pieces and I am so glad I purchased.

Pleased

Site Experience Feedback

Oct 28, 2024

Great prices and no shipping

Nan

Site Experience Feedback

Oct 28, 2024

I bought furniture last week and was so happy i could order swatches of fabric i ordered for my couches and 2 chairs

DFLETCH

Site Experience Feedback

Oct 27, 2024

Looking here for quality

DFLETCH

Site Experience Feedback

Oct 27, 2024

Beautiful Layout

Mallory

Site Experience Feedback

Aug 31, 2024

Website was easy to navigate, and easy to select the wood sample I wanted to purchase for a table I purchased in-store.


Post-Delivery Feedback

Oct 27, 2024

I recently ordered a new table from Bassett and needed to get a sample of the color so I could pick chairs. The sample was in stock and was great quality when it arrived. I was able to use it to match chairs to my table perfectly before it arrived!